That sucks!Selling on eBay can be a real pain. It has the furthest reach to potential buyers but they cut sellers no slack if any issues arise.
Sold a HT last week, Royal Mail marks it as delivered a couple days later, then the buyer says they received nothing- so they panic, open a claim against me, my funds are on hold, so if it doesn’t show up in the next couple of days I lose the money and the figure.
Even if it does arrive, the only incentive buyers have to be honest is their own conscience, since eBay will just auto refund them.
I've thankfully never had that issue. Only time someone tried to start a complaint with me was they said an ankle was broken on a like-new figure. So, I told them to send me pics of the break so that I could verify it with the item condition video I always make prior to shipping all my items, but they never replied and surprisingly left me positive feedback It's a pain to make all those videos, especially when selling a large volume of stuff, but it's worth it to have as much evidence as possible since eBay definitely favors the buyers more than the sellers when it comes to claims. I even record me packing the item for shipping with clear shots of the shipping label.
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