It's not true. I'm pretty sure more than a few of us read most everything posted here. (We don't like to interfere too much in the conversations because it is a FAN board after all
) And I can almost guarantee that almost everything that is pointed out is noticed first by the production guys. They spend all day, every day, with these figures. If a figure comes off the assembly line with the incorrect forearm length, believe me, it's noticed, even before the posts start flooding the forum! That doesn't mean we don't appreciate all the comments, be they good or bad!! So keep 'em coming - all we ask is that you just not get TOO personal (for instance, some of the comments saying we're being intentionally dishonest do make me sad). We're all only human after all - people get busy with the daily grind, photos sometimes don't get updated as often as we'd like, with such a very small Web and CS staff some things get lost in the cracks until someone points it out on the board or writes into Customer Service, etc
The thing about production is, the prototype can be perfect, the pre-production samples (which are what the guys look at to determine whether production can go ahead, or if it needs more tweaking) can be as close as humanly possible to the prototype, and yet there can still be differences when the figures start getting mass produced. All they can do is try to anticipate what those problems may be (such as the percentage of shrinkage in the headsculpt when casting, etc) and overcome them as best they can. Believe me, they aren't slacking off and just saying, "Oh well, too bad, so sad!" They take production snafus (as small or as large as they might be seem to be) just as hard - if not harder - than you guys... after all, this is not only their passion, but their livelihood!!
Honestly, we really do love all the discussion, be it good or bad - it means that people actually care about what we are doing, and really, as a company based on fandom, what more could we ask for?! So thanks again! :chew