Source: JNDizer YT channel
Hello.
This is James Park from JND Studio.
First of all, we apologize for the inconvenience caused to our customers.
This recall started with head attachments and costume fit adjustments,
However, after considering your reactions and points, we have made the following changes.
1. a complete remake of the costume
- Many of you have pointed this out, so we've taken it on board and will be completely redesigning the costume.
2. Hairstyling adjustments
- We'll be reworking the hairstyling as closely as possible to the prototype standard to reflect the hair length, evenness of the hair curls, hair length, and hair color.
3. Improve the magnetic moving eyeballs
- Changed the iris size to the same as the prototype and made the eye gimmick more movable.
4. Internal package design changes
- We will redesign and replace the inner package with a head-coupled type, and replace the broken artbox and carton box (as a whole).
- In this case, we will exclude the head-mounted case, which has a lot of breakage. (You can include it if you wish.)
5. Ensure the fit is as flattering as possible
- We'll make a new production run of the costume, release a sample of the costume, and package it as close to the same fit as possible based on that release.
6. premium shipping service
- We will not use a regular courier service, but a face-to-face delivery service to ensure that the fit and other inspected products are delivered in a way that does not cause any issues between deliveries. (We will exclude some areas between islands and mountains, but we will take care of this part so that everyone can receive it fairly.)
7. Shipping time
- For garments, we have to go through the steps of pattern revision, sample making, and revision,
It is not something that can be done within a month or two, so the delivery will be within the second quarter of the original reservation time, taking into account the above tasks.
We will aim to deliver within the second quarter of the original reservation.
- If the results are not satisfactory, we will prioritize quality and share the interim status.
We'll share reviews from those who received it first,
I was relieved to see that people were relieved and excited about the issues they were having,
We have not taken this issue lightly, not once, not even once, since we started receiving complaints from customers late in the evening.
Yesterday, our priority was to alleviate this inconvenience,
and we wanted to address that with a recall this morning.
However, as things evolved, I realized that if we didn't address this issue fundamentally
We had a long internal discussion and came to the decision above.
I am very afraid of what this decision will mean for us,
this is a promise I've made to all of you,
and it has a huge impact on the trust between us and you, and on our business going forward, so let's make it work.
There is one thing I would like to ask you.
We are a company that needs to continue to build new projects alongside mass production.
We'll use this as a learning experience, and we'll be even more meticulous in everything we do.
So I hope you'll cut us some slack so we can do our job.
I think the consequences of that are something we'll have to live with.
If we do our best and finish this job well,
JND Studio will be able to regain the trust of those who have been disappointed this time.
Once again, we apologize to all of our collectors for any inconvenience this may have caused.
Thank you for reading this long post.
-James Park