My complaint, and response from SST

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Listen to Wetanut. You should have been here back at the end of the SS/Weta line. At the Battle of Sideshow's Deep. We got through the first wall of defense but our torches fizzled out and our pitchforks rusted in the rain. The final straw was when Brant picked up and tossed a fiesty Chris within our midsts. Needless to say, we turned around and went home, heads down and teary-eyed... :monkey2

I agree listen to Wetanut but he's right on how things went. I cried for months and yes even got ticked a little @ SS. :lol Chris did beat us down though. :lol

Follow your instinct and don't email next time. The simple fact is that LOTR is a slower francise, we are not in the heyday we once were. Beyond that, Sideshow can't win in most cases: a) they either release them too close together and are accused of being money-grubbing, and disrespectful to fans and their budgets; b) rushing figures with lackluster details; c) not releasing thing fast enough.

What always strikes me as odd whenever these types of questions are asked is how little many people seem to understand about business. Does anyone think for a minute that Sideshow DOESN'T want their product out there? As if Sideshow would deliberately delay a product, or allow it to be mired in setbacks to the detriment of their profits! There exists a huge push to release an item in a timely manner, but one that will also maximize profits, and the bottom line is - a LOT of this stuff is still on second-chance; Star Wars is more of a cash cow.

:lecture

On target with that one Matt. Totally 110% correct.
 
OMG!

Poor customer service reps. I love those girls, they are always so nice and such a pleasure to deal with. It's a shame they have to deal with some crap sometimes.


My advice, quit taking this stuff so seriously man. They are dolls dude-DOLLS! :lol

customer service's job is to deal with customers, including complaints. they don't have to do customer service for a living if they don't want to. also, you forgot to include..They are dolls dude- 'EXPENSIVE' DOLLS! some may say don't buy them if you don't like the price or the service but i prefer to say, buy them because you like them, and if it isn't right, customer service should fix it with a smile. :D
 
I just wanted to voice my opinion. Here is my letter to the editor. :monkey3

Mr. Editor,

I just wanted to voice my displeasure on how painfully slow
this thread is moving along. How long has it been since there has
been any good news of the end of this thread. For that matter, who knows if there will be an end. Seems like there are constant threads that are actually productive on Star Wars figures, obscure new licenses like Reservoir Dogs,and Shuan Of The Dead, but nothing like this. If the thread is dead I would think
you would have the decency to not string your fellow board members along.
If it is not dead than would it be to much to ask to bring this thread into fruition?

Sincerely,

BadMoon
 
The LOTR figures have to come more slowly. Thy have to walk all the way from China to Thousand Oaks and then walk to your house.
SW has lightspeed and thats still not fast enough for SW fans.
 
hatethread.jpg
 
customer service's job is to deal with customers, including complaints. they don't have to do customer service for a living if they don't want to. also, you forgot to include..They are dolls dude- 'EXPENSIVE' DOLLS! some may say don't buy them if you don't like the price or the service but i prefer to say, buy them because you like them, and if it isn't right, customer service should fix it with a smile. :D

Expensive or not, they are still dolls. If this guy is bothered by the "pace" of a doll line than maybe he needs to reevaluate his priorities. So what, the line moves slowly. I don't really feel that customer service reps should have to take rude complaints from customers. Yeah, they don't have to do the job but they have to make money somehow. I am sure you wouldn't enjoy fielding needless abrasive nerd complaints all day. :D
 
Anyone who questions someone else's priorities on a message board needs to reevaluate their priorities. :lol
 
Expensive or not, they are still dolls. If this guy is bothered by the "pace" of a doll line than maybe he needs to reevaluate his priorities. So what, the line moves slowly. I don't really feel that customer service reps should have to take rude complaints from customers. Yeah, they don't have to do the job but they have to make money somehow. I am sure you wouldn't enjoy fielding needless abrasive nerd complaints all day. :D

Good lord, I fire off a complaint to SST and this translates to me not having my priorities straight? My priorities are my wife and kids, making sure that there is food on the table and a roof over our heads. After all the bills are paid, and I still have any money left over, I want to spend some on myself. I accomplish this by purchasing collectibles, or dolls as you call them. If you think my e-mail was rude than I sure would like to live in the Utopia that you live in cause it must be a wonderful place. You dont like the way I handled it, like I said, I get it, i'm not the statesman you are. I'm sure that the girl who returned my e-mail didn't get all upset about the "mean man" on the internet. Any spokesman or woman from SST, if you feel that my e-mail was way over the top e-mail me and I will send an honest to goodness apology.
 
Good lord, I fire off a complaint to SST and this translates to me not having my priorities straight? My priorities are my wife and kids, making sure that there is food on the table and a roof over our heads. After all the bills are paid, and I still have any money left over, I want to spend some on myself. I accomplish this by purchasing collectibles, or dolls as you call them. If you think my e-mail was rude than I sure would like to live in the Utopia that you live in cause it must be a wonderful place. You dont like the way I handled it, like I said, I get it, i'm not the statesman you are. I'm sure that the girl who returned my e-mail didn't get all upset about the "mean man" on the internet. Any spokesman or woman from SST, if you feel that my e-mail was way over the top e-mail me and I will send an honest to goodness apology.
:rotfl:rotfl:rotfl:lol:rotfl:rotfl
 
Expensive or not, they are still dolls. If this guy is bothered by the "pace" of a doll line than maybe he needs to reevaluate his priorities. So what, the line moves slowly. I don't really feel that customer service reps should have to take rude complaints from customers. Yeah, they don't have to do the job but they have to make money somehow. I am sure you wouldn't enjoy fielding needless abrasive nerd complaints all day. :D

not rude complaints, of course no. but a complaint should be fielded by customer service with respect if any company values their customer. smaller companies usually care but the bigger they get, they seem to care less. just get a verizon wireless phone and you'll see what i mean. you can picture customer service laughing at you while claiming to address your problem, then accidently hanging up on you. frustrating for sure.
 
But is that not actually the point that the e-mail was effectively getting at?? The lines are selling slowly so is SS going to keep producing them??

I guess the only effective rebuttal to this is to take Sideshow at their word; and they have confirmed that yes they are continuing the lines - just not a pace that pleases everyone.
 
not rude complaints, of course no. but a complaint should be fielded by customer service with respect if any company values their customer. smaller companies usually care but the bigger they get, they seem to care less. just get a verizon wireless phone and you'll see what i mean. you can picture customer service laughing at you while claiming to address your problem, then accidently hanging up on you. frustrating for sure.

I know what you mean. To be honest, I don't really think this guy was that rude sometimes I just like to play the devil's advocate. :lol


By the way, I think all cell phone companies are like that. Frustrating indeed. Sideshow has some of the best customer service I have ever seen. :D
 
I have Frodo and Sam on order to add to Aragorn, Boromir and Legolas. So bring on Gandalf The Grey, Gimli, and Merry & Pippin so my Fellowship will be complete! :rock
 
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