This whole buying from HT's is ridiculous... someone bought them from them to begin with, it's their product that's faulty, it doesn't make any difference where you got it from... they need replacement plans like best buy or something.
M.
I don't think it's ridiculous, who knows what modifications may/may not have been done to a figure set once it gets in the hands of Ebay flippers. Why should HT take the hit for a figure that was sold over a year ago, by lord knows who, cared for or displayed by lord knows how?
Would any other company in any industry issue replacement parts in this circumstance? Absolutely not.