New Doctor Who 1:6 from Big Chief Studios!

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

They have been very busy over the past, what with recent shows. And they do appreciate all fan support. I'd bet they just not had the time to check mail properly.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

They have been very busy over the past, what with recent shows. And they do appreciate all fan support. I'd bet they just not had the time to check mail properly.

I appreciate that and I want to give them the benefit of the doubt, but they've had 3 emails from me and one via PayPal in the last two weeks and ignored them all. I've waited a long time for this missing piece and I've waited very patiently.

 

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I appreciate that and I want to give them the benefit of the doubt, but they've had 3 emails from me and one via PayPal in the last two weeks and ignored them all. I've waited a long time for this missing piece and I've waited very patiently.

...I've been one of their biggest cheerleaders!

Indeed you have, and they do read this thread, so they will know this. That is I am sure that this is a series of unfortunate but accidental events. I have no doubt that they did send a replacement cube, but it still may be lost in the post. They sent a replacement item to me and it arrived inside 4 days, so if they say they sent it, I'd be very inclined to believe them. The postal system however, is another matter.

And...Yes. It is very frustrating indeed when you feel that you are being ignored. In the past, I have been in that position too. But I am sure that this is not the case here really, despite how it might seem at the moment.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Indeed you have, and they do read this thread, so they will know this. That is I am sure that this is a series of unfortunate but accidental events. I have no doubt that they did send a replacement cube, but it still may be lost in the post. They sent a replacement item to me and it arrived inside 4 days, so if they say they sent it, I'd be very inclined to believe them. The postal system however, is another matter.

And...Yes. It is very frustrating indeed when you feel that you are being ignored. In the past, I have been in that position too. But I am sure that this is not the case here really, despite how it might seem at the moment.

Thanks. Let's hope they're still reading. Frankly, things got a little nasty some pages back and I wouldn't blame it if they moved on.

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Pretty extreme to open a claim over something as minor as a small accessory and merely 1 month time frame, IMO. Expecting them to answer each email asking "where is it" "where is it" "where is it" "where is it" when they already said they mailed it, is a bit annoying. Why not let the mail do their thing and if you don't get it in another month then let them know. Its such a minor accessory, you can live without it for a little longer.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Pretty extreme to open a claim over something as minor as a small accessory and merely 1 month time frame, IMO. Expecting them to answer each email asking "where is it" "where is it" "where is it" "where is it" when they already said they mailed it, is a bit annoying. Why not let the mail do their thing and if you don't get it in another month then let them know. Its such a minor accessory, you can live without it for a little longer.

Let me reiterate, I opened a case on the very last day when PayPal would allow me to. I have waited very patiently now for 48 days. Take a look again at the time frame I outlined. I waited 3 weeks after the first time they said they would send it to even ask if they had sent it yet!

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Still think a minor accessory isn't something to freak out about.

I think a new company isn't going to put their reputation on the line and say "too bad your paypal window closed".

If they never send you one, what will you do? Bad mouth them? I think these minor mistakes deserve a little leeway for a new company. You need to give them the time to resolve it and not worry about escalations through paypal. That's me.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Still think a minor accessory isn't something to freak out about. If they never send you one, what will you do? Return it? Bad mouth them? I think these minor mistakes deserve a little leeway for a new company. That's me.

I think that I deserve what I paid for, no more and no less. If they never send it? Most importantly, I wouldn't buy directly from them again. And I would consider my options beyond that. I don't pay full price for incomplete figures.

The only person I've seen freaking out about this is obviously: You.

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Not trying to make this personal. Just think constant emails and a post in a public forum over something you probably lost is extreme. Let it work itself out.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I think a new company isn't going to put their reputation on the line and say "too bad your paypal window closed".

(To reply to your added line) Yes, one would have high hopes for responsive customer service from a new company.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Not trying to make this personal. Just think constant emails and a post in a public forum over something you probably lost is extreme. Let it work itself out.

I don't think anyone reasonable would call my few emails excessive. As far as letting "it work itself out" I have every reason to assume that that means I don't get my cube. It has been almost a month since they supposedly mailed the cube. That's not acceptable to me, and I don't imagine many collectors in my position would feel it was.

I am quite sure I didn't lose what was never in the box, thank you for your quite personal insulting remark.

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I am quite sure I didn't lose what was never in the box, thank you for your quite personal insulting remark.

Ok. Obviously you're too sensitive over your missing cube for a rational discussion here. So I'll have some fun instead. Hope it works out and hope you didn't vacuum yet. Did you try shaking the box?

 

[Captain Britain]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I had a 'little trouble' with something, wrote to them, and they got back immediately with a replacement - but there was another small problem with the replacement, which I was disappointed about. I wrote back, heard from them, but didn't get the replacement piece for about a week, when I know from here they were really busy. Then I got it and it was perfect, bang on time for my kid's birthday. Result - massive smile on my face, they took me seriously and dealt with my problem.

I'd never tell someone else what to do, but I personally don't think a Paypal dispute is necessary with BC. You have a right to expect good customer service, but believe me BC want to provide it. I can't fault their customer service because it all worked out with my problem and if there was a slight delay, then I'm 100% certain that's not what they'd want - they are genuine people building a company from scratch and little glitches will happen here and there. I didn't get any sense at all of being taken for granted and I guarantee they will come through for you in the end.

I think the attention to detail with everything about 11, and the fact they moved production elsewhere is such a good sign. Good customer service is basically attention to detail and you even see it in the way they package the items (double boxed) or the sticker on the outside of the box. Lovely stuff. Overseas readers won't understand this reference, but I see them as the John Lewis of the 1/6 world!

I thought I'd post here, in case they still read this thread.
I'm having a little trouble with Big Chief.

I paid for the Dr. Who action figure 8/14. It arrived 8/27 missing an accessory, the "consciousness cube." I wrote to Big Chief. Mark replied and promised to send a consciousness cube. I haven't received it. On 9/16 I wrote and told them I still hadn't seen the replacement. On 9/18 Mark replied and said that it had been sent 9/4, and that they would send another if it didn't show by end of week.

They haven't yet replied to any of 3 emails since, and nothing has shown up.

So, 3 days ago, on the very last day I was able to, I opened a PayPal resolution case. I haven't asked for my money. I don't want a refund. I want them to have my money. I just want a consciousness cube. I'm not trying to scam them. This is not some secret plot to have a half-dozen consciousness cubes. I just want to have one!

I guess if they still don't reply once it's been a week since I started the PayPal resolution I'll have to escalate it, but I REALLY don't want to do that. Those of you who've been following this thread know that I've been one of their biggest cheerleaders!

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Ok. Obviously you're too sensitive over your missing cube for a rational discussion here.

As soon as you move on, I'm happy to have a rational discussion with anyone with something intelligent to add.

But really, I just posted my one post here because I have been such a cheerleader of Big Chief on this thread and I hope they might see this and be moved to resolve the problem. I've wasted much too much time on it already, and I REALLY don't want to escalate my claim. I just want to get my cube and then buy again from Big Chief happily in the near future. It costs me about $70 extra per figure to buy directly from them instead of a US dealer, but I have done so, plan to do so, and tried to convince others to do so on this very thread.

I did not expect to be personally attacked and accused of losing the accessory by someone who doesn't even know me.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I had a 'little trouble' with something, wrote to them, and they got back immediately with a replacement - but there was another small problem with the replacement, which I was disappointed about. I wrote back, heard from them, but didn't get the replacement piece for about a week, when I know from here they were really busy. Then I got it and it was perfect, bang on time for my kid's birthday. Result - massive smile on my face, they took me seriously and dealt with my problem.

I'd never tell someone else what to do, but I personally don't think a Paypal dispute is necessary with BC. You have a right to expect good customer service, but believe me BC want to provide it. I can't fault their customer service because it all worked out with my problem and if there was a slight delay, then I'm 100% certain that's not what they'd want - they are genuine people building a company from scratch and little glitches will happen here and there. I didn't get any sense at all of being taken for granted and I guarantee they will come through for you in the end.

I think the attention to detail with everything about 11, and the fact they moved production elsewhere is such a good sign. Good customer service is basically attention to detail and you even see it in the way they package the items (double boxed) or the sticker on the outside of the box. Lovely stuff. Overseas readers won't understand this reference, but I see them as the John Lewis of the 1/6 world!

I'd LOVE to drop the PayPal dispute. I don't want a refund. But they haven't replied to me in weeks. I just want them to send me a cube and make things right. I believe in them. I'm rooting for them. This is not their best effort.

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

My goodness. I never personally attacked you and saying it over and over again isn't going to convince any reasonable person that I did. You post on a public forum, you might get various opinions about something. Just because they don't agree doesn't make it an attack. Nor is suggesting the VERY plausible idea that you lost it. You could be J Edgar Hoover and still miss a detail. Doesn't make you a bad person as you think that I'm saying.

I'd apologize if I did insult you, but I'm not going to apologize for having an opinion that you're over reacting.

 

[Captain Britain]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Niceman, I'm so sure they'll come through for you that if they don't I'll steal the cube off my kid's shelf and send it to you.

Let's all chill out and discuss something REALLY controversial... should they just cancel the Amy figure and concentrate on Doctors and Sherlock?

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

They should not cancel her, but hopefully they have enough resources that her delay will not cause delay of other items.

 

[DVD1]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I wouldn't cancel. I would be very concerned that the figure being created is no longer the current companion tho.
Personally not interested at all in Sherlock. I enjoyed the show, but have no intention to purchase product. For any Sherlock release, tats a Who figure that isn't being made.
I would be interested in seeing the comparison on the sales figures tho, between a Who and a Sherlock figure.

 

[Captain Britain]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I didn't want to post this in the Sherlock thread as its not news but I really hope they show something soon... would love to know more.

Does anyone have a photo of the prototypes they want to send me? I won't post them anywhere. Sorry, that was a naughty question and I'm a terrible person, forget I said it. Come on BC, the waiting is making me do bad things...