New Doctor Who 1:6 from Big Chief Studios!

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Firstly, with the greatest respect UW54, you need to stop talking about other's problems. Talk about your own and maybe we can determine what can be done, if anything, to help you. It commendable that you are interested in others but I feel that there has been a slight crossing over of both your and their problems.

Only two emails? Sorry, I thought you said multiple emails. That's really not a lot. Did you actually cancel in the end then? Also, not entirely sure what you mean when you say a 'personalised' email. Any email to you would be directed to you by name anyway, so I don't really get you.

What I can say (if you mean what I think you mean) is that if you have an email from an actual person and not an automated response, then you should always answer that email to keep the conversational thread intact. I think NICEMAN fell foul of opening up a second line of communication over the single same issue. I think that, what with all the traffic they must be trying to deal with, a sudden or unexpected change to the subject heading may help towards getting a bit buried.

I originally ordered an AMY regular figure, and wanted to change it to the Signature Edition version. I cancelled my original one via email, in favour of the amended one with no problem, so I have not experienced a problem myself.

As to order of fulfilment. If they are using some sort of internally prioritised fulfilment system, which gives them their correct order, then maybe they were confused and had no answer to give you on Facebook..?

I'm not just speaking for myself, just go back and read the fb posts around the time when they started shipping out orders. Plenty of people had similar experiences.

Last time I knew 2 or more things equals a multiple. But anyway, I had personal contact with them. They asked me to notify them if I'm cancelling and I did so. I didn't have to do that but felt obliged to do so. Just like they should do when they get an e-mail explaining to them that their figure they just got was missing a key accessory. I got a personal response back at that time as well. I'm not sure how many ways I can explain "personalized."

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Exactly right DGT. But I just find his general "alarmist-finger pointing" style of expression leaves a lot to be desired. I think he is more interested in stirring up a mob than actually caring about whether some anonymous people get QC/CS satisfaction.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

PT, you naughty person

I am sure that underneath the slightly OTT complaining, UW54 does in fact make a couple of valid points.

1) They are buried, but they are there. With all the extra work they are now doing, it is clear that BCS's ability to answer emails quickly has been impeded. I am not saying this as an attack as it's clear that they must be under a huge burden.

2) But the follow-on from this is that things will take/are taking longer to put right.

It's what happens when just a handful of people are trying to do an utterly massive job. It's sweet actually (in a contrary sort of way) to think that, here are a small group that are thinking "Yes, we are ready for this. It will succeed but we....are READY!"

...only to get snow-balled by the actual amount of success they have been hit by.

This success shouldn't have hit them by surprise. This is the freaking Doctor Who license in 1:6th scale. They should have expected to get hammered. Like I said, maybe they shouldn't have went so big so early. They do seem like nice guys but maybe the DW license should have been given to a much bigger company.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Exactly right DGT. But I just find his general "alarmist-finger pointing" style of expression leaves a lot to be desired. I think he is more interested in stirring up a mob than actually caring about whether some anonymous people get QC/CS satisfaction.

Yup Ms. Know It All, you seem to know so much about me.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

My dear, your words are all I need to understand you and in the context of a forum they are all I care about. Your posts have made it clear to me that you are a **** stirrer. And not even a very good one.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

My dear, your words are all I need to understand you and in the context of a forum they are all I care about. Your posts have made it clear to me that you are a **** stirrer. And not even a very good one.

This coming from a guy who once bothered someone so much they had to leave the forum. Wow!

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

This coming from a guy who once bothered someone so much they had to leave the forum. Wow!

They prolly deserved it and I'm still here posting under the same name and not melodramatically and pathetically creating alt accounts here and on other forums eh, Brendan?

 

[ProgMatinee]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I can understand that for $200 people expect perfection...but people who expect perfection from a brand new start up company are clueless.

You're also foolish if you expect Sideshow Toys level of customer service from a start up...or even from any company. If you were missing a part from a Hot Toys figure you may not even get that type of immediate service that some are expecting.

It just doesn't happen in this industry, let alone from a mom and pop who are probably in over their heads for the time being.

If you want to throw some blame around, throw it to the BBC while you're at it for licensing a huge name to a new little company.

In the meantime, personally, I think everyone should voice their experience and let it be accounted for posterity. But don't take missing minor accessory you may use .0001% of the display time or something that could be fixed with some glue if you weren't a lazy prat and condemn the company to hell for it. That's BS.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I can understand that for $200 people expect perfection...but people who expect perfection from a brand new start up company are clueless.

You're also foolish if you expect Sideshow Toys level of customer service from a start up...or even from any company. If you were missing a part from a Hot Toys figure you may not even get that type of immediate service that some are expecting.

It just doesn't happen in this industry, let alone from a mom and pop who are probably in over their heads for the time being.

If you want to throw some blame around, throw it to the BBC while you're at it for licensing a huge name to a new little company.

In the meantime, personally, I think everyone should voice their experience and let it be accounted for, but don't take missing minor accessory you may never use or something that could be fixed with some glue if you took the time and condemn the company. That's BS.

Prog gets it.

(waits for Underworld to emphatically deny he is bcm77/thecorsair/silence must fall. )

 

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

This success shouldn't have hit them by surprise. This is the freaking Doctor Who license in 1:6th scale. They should have expected to get hammered. Like I said, maybe they shouldn't have went so big so early. They do seem like nice guys but maybe the DW license should have been given to a much bigger company.

Well, a person can only try so much.

And so this is me...officially no longer trying to see both sides and listen to this person's concerns on this subject.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

They prolly deserved it and I'm still here posting under the same name and not melodramatically and pathetically creating alt accounts here and on other forums eh, Brendan?

Yeah because the member deserved to be harassed.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Prog gets it.

(waits for Underworld to emphatically deny he is bcm77/thecorsair/silence must fall. )

Who? You're one wacky person, I tell you.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Me? I am one wacky person, I tell you.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

That member was harassing more people with his nonstop beratement of the very thing the rest of the members were trying to enjoy than he ever got.

When repeatedly asked to simply stop talking about something he admittedly despised for the good of the rest of the group he claimed he was being attacked.

People aren't obligated to put up with a ****hole who wanted to forcefeed his selfish opinions on everyone else.

I wonder how Mister-Only-Joined-In-September-2011 knows about all this drama. Clearly I am being a very wacky and crazy guy.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I wonder how Mister-Only-Joined-In-September-2011 knows about all this drama. Clearly I am being a very wacky and crazy guy.

Ever hear of a lurker? Miss Conspiracy Theorist. You've been watching a little too much X-Files me thinks.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Ever hear of a lurker? Miss Conspiracy Theorist.

Uh huh. Suuuuuure.

 

[Sweet Rabbit]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Again? Really?

 

[Sweet Rabbit]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Do I need to shut the thread down for you people to get the point?

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

This thread is getting ridiculous. Come on, guys. It's a beautiful figure and there are some lapses in customer service. Let's all agree, and then just try to be constructive, and move forward. Okay?

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I'm done.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

I can't wait for this to ship. I am seriously excited... Not Bespin Luke excited. But pretty darn excited.