Hey guys thanks for all the comments and thoughts....
Looks like things are getting resolved to the best that they can considering the situation...
I have been speaking to the head of customer services and he has offered a satisfactory credit to my SS account and a nice discount off the Vader mythos along with a Sideshow Swag pack as a gesture of goodwill (no idea what a swag pack is or contains lol)
So I still wont have a usable Ewan portrait which only bothers me if I was to have to sell the piece as Im more of a OT guy so my preferred display option would always be Old Ben.
My other option now as was suggested by Elementcharm is to try and somehow remove the magnet on the Ewan portrait and put it back in the right way but I dont have much of an idea on how to do this so any thoughts or suggestions on how to go about it would be most welcome.
It has not been a pleasant experience this time around and still feel I have been done wrong by SS but hey what am I gonna do? I still want this piece in my collection and I can still use my preferred head portrait and I get Vader at a very good price so I guess I just have to be happy the problems were not worse and I ended up with no Ben statue at all
Collecting is supposed to fun so just going to put this behind me enjoy the hobby and hope nothing like this happens again
Thanks again everyone for listening