My edited chat with Kathy:
1. Basically there will be no unlit hilt.
2. There will be no partial refunds for the missing unlit hilt. (At least for me)
3. You can return the item for a full refund, if dissatisfied. (Not for me, sorry)
me: Hello, I have a question about the Obi-Wan Mythos statue that I received today... I'm missing an unlit saber hilt, and am wondering if I could have one sent my way?
Sideshow Kathy: I am sorry, the finished statue did not come with the hilt
on the belt
me: What! But thats such an integral part. It is Obi-wan's own light saber...
Sideshow Kathy: I understand
me: And it is in all the images on the sales page...
Sideshow Kathy: right, the pictures are being updated
if you would like to return your statue because of that, we will refund you in full
me: Can you offer me a partial refund for missing this hilt?
Sideshow Kathy: no, I am sorry
me: okay...
How's about a free bronze Vader then? (I gotta ask)
Sideshow Kathy: they gave me the last one
me: Damn! Okay, thanks for nothing Kathy... (I kid, I kid, you guys always take care of me, well, except for this time I guess...)
Sideshow Kathy: sorry, I could not assist more - you have a good evening
me: bye, thanks!