devilof76
Super Freak
Sideshow should do better communication when delays happen.
Why should they?
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Why should they?
Spidey976
Super Freak
Yeah ... SSC Alex has stated that there have been no changes from the proto sculpt to the production one.
MasterSafara
Super Freak
Good to keep the buyers (their customers) informed. As a courtesy.
MasterSafara
Super Freak
Yeah ... SSC Alex has stated that there have been no changes from the proto sculpt to the production one.
NiCe!
Spidey976
Super Freak
Well I think that, while SSC has amazing customer service when it comes to fixing issues or dealing with them, letting collectors KNOW why a delay is happening might put their fears to rest. For example I heard a group of the Batman 1:1 busts were actually quarantined for awhile, and there was no reason given for it. Now, and this is just an assumptiong, there were paint issues with some where according to those wiser then I the polystone hadnt curred properly so it literally wouldnt hold paint. That would have been something that could have been passed on so that buyers could know why their product was being held back, and what to look for. Now I know they dont have a responsibility to do that, but it would be a nice extra feather in the customer services cap.
devilof76
Super Freak
They have informed their customers. They've informed us first that ship dates are subject to change. They've informed us that she won't ship in April, and before April came, just as they informed us that she wouldn't be shipping in the other months in which she didn't ship. The information was put where it's always put, for anyone interested enough to look for it.
BurningRage
Super Freak
They don't inform people not on flex though.
The only reason I can see peeps wanting to know about delays is because they want to manage their finances. Most of us here are repeat customers that spend a great deal of money on SSC merch. Some of us may even spread ourselves a bit too much to get the pieces we want. If a collector is on flexpay then they are on a schedule that they budget for. Delays can throw a budget out of wack. The same can happen if a few statues arrive on the same month because of delays and have to be payed all at once. I can see why some collectors get frustrated under these circumstances. However, most of us know that delays are common in this hobby. I get far more upset with poor QC than delays. But that's just how I roll.
Spidey976
Super Freak
I agree with all this as well.
devilof76
Super Freak
Flexpay is a courtesy in and of itself.
I agree about QC being an issue worth concern, but I don't see how information can help that damage. those instances are a problem with controlling the factories they contract to, and once it reaches the warehouse, they can't do much else besides ship and see if the statue sinks or swims. They don't take money unless you're 100% satisfied. (The only conceivable exception to that is international taxes and fees, but that is not Sideshow taking the money. They had a warehouse in Europe once, and it was unsustainable. Europe is hostile to imports, period.)
They update the product page.
I agree about QC being an issue worth concern, but I don't see how information can help that damage. those instances are a problem with controlling the factories they contract to, and once it reaches the warehouse, they can't do much else besides ship and see if the statue sinks or swims. They don't take money unless you're 100% satisfied. (The only conceivable exception to that is international taxes and fees, but that is not Sideshow taking the money. They had a warehouse in Europe once, and it was unsustainable. Europe is hostile to imports, period.)
They update the product page.
BurningRage
Super Freak
You won't know unless you check the product page daily. They should send an email to non flex buyers about delays when they send them to flex buyers.
mutant-man
Super Freak
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I'm betting that Batman doesn't make it by August, actually. It's fine with me because it gives me more time to pay off the final flex installments, plus I need to build a new display case. The massive one I had custom built last summer is already full!
devilof76
Super Freak
Not everyone chooses to be antagonized by my responses.
Dont feed the troll.
I'm not a troll, asshat.
MasterSafara
Super Freak
Why........................................................................... What's the reasoning for the delays...............................................That's the question it would be nice to have answered by SS.
MasterSafara
Super Freak
So good of them to update the product page on Obi-Wan Mythos for example AFTER customers received their statues!
devilof76
Super Freak
It doesn't become a question until 30 days prior to when it's expected to ship, at which point you only need to check the newsletter to see if it's coming. If there's nothing in the newsletter, you can check the page every day, or every hour, or every minute, or you can wait a week until the next newsletter.
The issue I'm addressing is that tolerating delays over which we have no control (because they have no control---do you think they like waiting to get paid?) is not a matter of having lowered expectations of the company. It's a matter of having high enough expectations of yourself that you not need someone else to do everything for you. Every 'courtesy' that Sideshow extends to their customer costs them money. Every cent they have to spend on overhead effects their profit. The more they offer (and they offer a lot) the more they have to either take on the chin, or pass on to the customer. They aren't in business to serve. They're in business to make money. The customer can 'expect' all they want, but in the end, they can either eat their cake, or they can have it. They can't have both.
devilof76
Super Freak
Why........................................................................... What's the reasoning for the delays...............................................That's the question it would be nice to have answered by SS.
Had you considered the possibility that it's none of your business?
So good of them to update the product page on Obi-Wan Mythos for example AFTER customers received their statues!
Would that have changed whether or not anyone got their lightsaber hilts? Does anyone have to keep the statue if they don't want it?
Who pays for the hurt feelings of the customers who don't like the change? I'll let you figure that out.
