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[MasterSafara]

Had you considered the possibility that it's none of your business?



Would that have changed whether or not anyone got their lightsaber hilts? Does anyone have to keep the statue if they don't want it?

Who pays for the hurt feelings of the customers who don't like the change? I'll let you figure that out.

If you weren't a SS customer then that would be true. But SS should keep their customers informed. There should have been no change. And btw IF SS would have been upfront about it before they started shipping these things out I'm sure they'd have a lot more canceled orders than they do now.

 

[filip629]

Flexpay is a courtesy in and of itself.

I agree about QC being an issue worth concern, but I don't see how information can help that damage. those instances are a problem with controlling the factories they contract to, and once it reaches the warehouse, they can't do much else besides ship and see if the statue sinks or swims. They don't take money unless you're 100% satisfied. (The only conceivable exception to that is international taxes and fees, but that is not Sideshow taking the money. They had a warehouse in Europe once, and it was unsustainable. Europe is hostile to imports, period.)

Yeah. Reading about collectors stressing out over QC issues before a statue is even released can get tiresome. The only thing that is worse is collectors fabricating outright lies about having first hand knowledge of SSC factories and QC grading system to cause a panic here. If you aren't happy with SSC merch, they do offer a full refund. International collectors do have it rough with taxes and fees.

I also agree with you that flexpay is a courtesy provided by SSC. They simply don't have to offer it. However, I'm sure that most collectors see it as beneficial to SSC as well. What company has a problem with getting paid in advance of a product being available? Delays can cause frustration when budgeting for multiple orders.

I can see both sides to both issues. The bottom line is no one should be surprised if there is a delay with an order. It's just a common occurrence in this hobby. Also, SSC does update collectors on delays. They do it on their website and in e-mail correspondence if you have flexpay. The sooner collectors understand that delays are going to happen, the more they'll enjoy this hobby. At least until they have 3 statues shipping in the same month due to delays.

 

[Drakul]

Thanks, Spidey.

Who was the first person to call geez out? Oh, maybe I shouldn't have done that because only a negative moron would attack another person like that.

I'm not letting you get away with that one!!
I have one in my family so I know. My grandfather is a freaking pessimistic person, everything will always turn bad or is a bad decision.
So yeah when your grumpy *** says that things are going to turn to **** for 50 years and then one day they do, you don't get to say "I was right". It's just the laws of probability.

Cheers!

 

[Spidey976]

Okay I am going to say that it is probably time for some of this to be take to PM. There is a difference between a discussion and a flame war. Firstly, devil makes some damn good points, and is called a negative moron and a troll. That is personal. You might not agree with what devil says, or like it, but he has some good points. You should take the personal stuff to PM and leave it out of here.

Now I for one would like to know more about what is causin the delays, but I am also just a curious guy. I also think it might be a food customer service move by SSC, but devil is right I am not ENTITLED to it. In fact the only thing I am entitled to if I buy a statue is an undamaged piece that matches the piece advertised. I. The end I have the choice to spend my money at SSC or not, and while delays may be upsetting I KNOW they exist... So I just have to deal with it. As for those of you who have flexpay payments into them if you don't like the delay do your own flexpay at home and just save the money. Then you can pull your money out whenever you want. Of course all of this is my opinion, well not the part about the personal attacks on devil being uncalled for, that is a fact.

 

[starscream0]

What's weird is that in my weekly email from TFAW.com, it says Poison Ivy is coming next week. The release date on their website says March 27th. Hmmm.......

 

[brucecamblzchin]

lmfao everyone is angry at devil and he is the only one in here speaking sense these last 3 pages sorry devil I would have been in here to back u up earlier but I don't have Ivy PO'd.

 

[feeter]

Why should they?

Its called customer service.... I bet the factory in China is telling SS what is wrong to keep the business... SS is showing how much they care about their customers... if I told my customer you merchandise will be late they will take the business somewhere else... you treat every customer like they are your best.... but this happens to companies when they get too big...

 

[feeter]

They have informed their customers. They've informed us first that ship dates are subject to change. They've informed us that she won't ship in April, and before April came, just as they informed us that she wouldn't be shipping in the other months in which she didn't ship. The information was put where it's always put, for anyone interested enough to look for it.

that is not good... dont defend what is broken, they should say something other than changing the date

 

[BurningRage]

Isn't devil a girl?

 

[Custo]

This thread officially sucks

 

[Monger]

This thread officially sucks

I give it a solid 1/10

 

[xYx]

I like statues & cake.

 

[filip629]

I think everyone here needs to decompress a little. No company I collect from does things any differently from SSC. I have Neca, Bowen Designs, Kotobukiya, and DC direct statues. They all handle things pretty much the same way when their merch is delayed. They update a website/newsletter or send out an e-mail if you have a deposit or flexpay.

Delays are not happening because SSC wants to piss off its customers. They happen for a variety of reasons. Chinese New Years, huge ES, QC issues, or labor strife are but a few of the reasons for delays. Does it really matter what the reason is? An explanation won't speed the process up any faster. SSC (along with the other companies I listed above) can only ship us our merch when it's ready. That's just the way it is.

 

[brucecamblzchin]

Exactly, what good does knowing the reason do? Its still delayed.

Hey, the reason is that dust from Mars has congealed around the minds of the people painting Ivy and as a result they can't paint until we get all the dust cleaned off their medula oblongata.

Oh, this reason is completely legitimate and now I am not upset anymore thankyou SS. If only u had said so before.

 

[MasterSafara]

Suggesting reasoning for delays is none of the customers business makes no sense. The customer is the reason their in business. So yeah...

Delays aren't a big deal for me. An explanation would be nice but not imperative. The biggest thing is SS should IMO inform customers when they make any changes to a piece from prototype to production piece before it ships, but that's my issue in the Obi-Wan Mythos thread. I'll keep it there. Was just for the record. Again no biggie on delays for me.

 

[feeter]

I think everyone here needs to decompress a little. No company I collect from does things any differently from SSC. I have Neca, Bowen Designs, Kotobukiya, and DC direct statues. They all handle things pretty much the same way when their merch is delayed. They update a website/newsletter or send out an e-mail if you have a deposit or flexpay.

Delays are not happening because SSC wants to piss off its customers. They happen for a variety of reasons. Chinese New Years, huge ES, QC issues, or labor strife are but a few of the reasons for delays. Does it really matter what the reason is? An explanation won't speed the process up any faster. SSC (along with the other companies I listed above) can only ship us our merch when it's ready. That's just the way it is.

doesnt make it right... if you order from any store for delivery and it will be ready a certain date and then they email you saying a new date do you want to know why or do you just say it gets here when it gets here... its not required but its CUSTOMER SERVICE (a good company will inform a customer) not be like well you get it when we can... or do some people not know what customer service is... think too many companies are changing how to buy things for the worst

 

[Spidey976]

Okay I am going to say that it is probably time for some of this to be take to PM. There is a difference between a discussion and a flame war. Firstly, devil makes some damn good points, and is called a negative moron and a troll. That is personal. You might not agree with what devil says, or like it, but he has some good points. You should take the personal stuff to PM and leave it out of here.

Now I for one would like to know more about what is causin the delays, but I am also just a curious guy. I also think it might be a food customer service move by SSC, but devil is right I am not ENTITLED to it. In fact the only thing I am entitled to if I buy a statue is an undamaged piece that matches the piece advertised. I. The end I have the choice to spend my money at SSC or not, and while delays may be upsetting I KNOW they exist... So I just have to deal with it. As for those of you who have flexpay payments into them if you don't like the delay do your own flexpay at home and just save the money. Then you can pull your money out whenever you want. Of course all of this is my opinion, well not the part about the personal attacks on devil being uncalled for, that is a fact.

lmfao everyone is angry at devil and he is the only one in here speaking sense these last 3 pages sorry devil I would have been in here to back u up earlier but I don't have Ivy PO'd.

So, how does what I said not make sense chin? here I was bring ALL supportive and all....

 

[filip629]

Suggesting reasoning for delays is none of the customers business makes no sense. The customer is the reason their in business. So yeah...

Delays aren't a big deal for me. An explanation would be nice but not imperative. The biggest thing is SS should IMO inform customers when they make any changes to a piece from prototype to production piece before it ships, but that's my issue in the Obi-Wan Mythos thread. I'll keep it there. Was just for the record. Again no biggie on delays for me.

That's pretty much exactly how I feel. An explanation is always nice but I really don't need it. A delay is a delay for whatever reason.

I only had only one time where SSC changed a piece I POed. It was the Nightcrawler Com. They changed the color of his skin to a much brighter blue from the proto pics. They sent me an e-mail telling me about the change and asked if I wanted to cancel my order. The change was fine with me so I kept the order. It was nice to have the option to keep or cancel the order. I thought they handled it very well.

 

[filip629]

doesnt make it right... if you order from any store for delivery and it will be ready a certain date and then they email you saying a new date do you want to know why or do you just say it gets here when it gets here... its not required but its CUSTOMER SERVICE (a good company will inform a customer) not be like well you get it when we can... or do some people not know what customer service is... think too many companies are changing how to buy things for the worst

Honestly, to me it doesn't matter. A business usually just gives you a BS reason for delay anyway. They won't tell you they f'd something up and that's why the order is late. They'll tell you something you can stomach and send you on your way. The reason doesn't matter because the delay can't be stopped. No matter what they tell us the order will still be delayed until it is ready to ship.

Look, I'm not telling you how to feel about the topic. I respect your position. All I'm saying is that any explanation SSC (or any other company) gives you won't change the fact that your order is delayed.

 

[Sweet Rabbit]

Suggesting reasoning for delays is none of the customers business makes no sense. The customer is the reason their in business. So yeah...

Delays aren't a big deal for me. An explanation would be nice but not imperative. The biggest thing is SS should IMO inform customers when they make any changes to a piece from prototype to production piece before it ships, but that's my issue in the Obi-Wan Mythos thread. I'll keep it there. Was just for the record. Again no biggie on delays for me.

doesnt make it right... if you order from any store for delivery and it will be ready a certain date and then they email you saying a new date do you want to know why or do you just say it gets here when it gets here... its not required but its CUSTOMER SERVICE (a good company will inform a customer) not be like well you get it when we can... or do some people not know what customer service is... think too many companies are changing how to buy things for the worst

Entitlement much?