Annunaki
Freaked Out
- Joined
- Mar 3, 2012
- Messages
- 141
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Nice review, joebizz34. Send an email to Hot Toys ([email protected]) or Sideshow and that will fix you right up.
I tried the email-to-Hot-Toys-route. They emailed back in about 3 days, asking for pics of the figure and proof of payment. Here's their email to me:
From: [email protected]
Subject: Re: Classic Pred
Hello,
Would you please provide the sales receipt & the photo support for our checking?
We will get back to you soon after receiving the above information.
Thanks!
Remarks: After-sales service will only be provided for first-hand purchase via official channels.
After-sales service is not applicable for purchase on online auction sites (e.g. eBay, Yahoo) and unofficial channels.
Due to the limited edition nature of our collectibles, we cannot guarantee that all accessories or items can be replaced. Please note that over 30 days of purchase or product released for more than 1 year will NOT be accepted. Hot Toys reserves final rights on all replacement requests.
Thanks,
Best regards
KC/ Hot Toys Ltd
I sent pics and a paypal screenshot.
They never responded after that.
The ebay person I purchased from is an actual hobby store who sells nothing but figures and accessories. Maybe he wasn't an "official channel". Either way, it's resolved, but it would have been professional of Hot Toys to let me know one way or another rather than just ignore it.
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