Questions for Asmus

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I am writing here in the hope to get some answer from Asmus. I already sent 2 messages to their representative here in the last two days but I am ignored.
My Nazgul set came with broken wrist peg with one part lodged inside the arm and a missing sword.
I think it is only fair that I get some kind of answer from them (honestly I am hoping for supstitution of lower arm part from elbow down since only this will make the fist functional), especially considering I bought every figure they produced so far, and have others on preorder.
As an owner of the entire line so far, I must say QC on their figures is getting worse rather than better (honestly, how many tries does it take for them to find the suitable body supplier - all bodies so far are crap).
And if this problem is accompanied with disregard in customer support department I may abandon their products altogeter (which is a shame because I really like these characters).
 
I hope you get to hear back from them, I tried several times and had no response either. From their website and Facebook, so gave up.
 
I hope you get to hear back from them, I tried several times and had no response either. From their website and Facebook, so gave up.

It is starting to get really frustrating with Asmus with each new figure - a bunch of problems, none too great to return the figure, but they add up to ruin the experiance.
And yet, I buy it every time... line should be drawn somewhere...

I bought over a 1000$ worth of their figures and I can't get a simple reply?! That's crazy! It's not as if I am asking for a replacement figure or whatnot, it's a simple forearm part with wrist peg, worth 5$ or less. And a sword that was promised, but at this point a simple forearm with wrist peg would be a jackpot. Otherwise my Nazgul can have it's fist only glued on...
 
Two emails in two days with no response doesn't seem like they're ignoring you to me. George can take a week sometimes but he will respond and solve the problem.
 
I went through all the comments, so Arwen Undomiel has been promised :)

Please make her with rooted hair, just like the Eowyn figure. Oh these princesses!
 
As long as they continue and get through it all, it's nice to have a more perfected later model. It also is better to get the hype of the hobbit out first. Tauriel first will make a better Arwen/ Galadriel later.

I went through all the comments, so Arwen Undomiel has been promised :)

Please make her with rooted hair, just like the Eowyn figure. Oh these princesses!

Totally agree!
aragornarwen10.jpg
 
Question for Asmus Toys.
The White horse and Brown horse... Q1 2015 release, right?
Any updates on those regular horses?
 
Question for anyone as I'm sure it's been asked. Are they planning to do the fellowship?
 
They have stated that they will COMPLETE the fellowship as time allows...I've got hope!
 
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