Your Excellency,
Thank you for taking the time to contact our Returns Department. We are so sorry to see that your item arrived flawed!
We wanted to follow up with you today to confirm that a replacement order #******** has been booked for the She Hulk Body, Head and Exclusive Hand only. Please allow 7 to 10 business days for your replacement order to ship at no cost to you.
Please make sure your replacement parts is undamaged upon receipt. If your replacement is acceptable, please destroy your damaged parts only per the instructions below and provide photos within 5 business days of receipt of your replacement. If we do not receive your photos in this time, you will be charged for the extra pieces.
** Please use care and precaution when destroying this piece. We ask that you use a rather blunt instrument to crush your piece only. We would advise placing the piece in a cloth bag, pillow case, or heavy duty trash bag to contain any flying debris as well as any small pieces that result from destroying your piece. DO NOT set fire to your collectible or drop it from a high altitude as this may cause bodily harm to yourself, bystanders, private or public property. We also ask that you protect yourself from flying pieces or shards by wearing eye protection, if possible, as well as proper footwear.
Sideshow Collectibles will not be responsible for any injuries caused by destroying your item. So please make sure you destroy the item in a safe fashion.
We thank you for your cooperation during our returns process. Please do not hesitate to contact me with any further questions or concerns.
Best regards,
Jaclyn Yudkowsky
Customer Service Representative
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320
(805) 214-2116 Office • (805) 214-2190 Fax
In the U.S.: 855-SIDESHOW (1-855-743-3746)
Outside the U.S.: (805) 214-2100 ext. 2
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Ummm, I asked for a refund...
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