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DarkHumor said:
I think youre worrying too much. Watch. It comes back to you perfect. No damage. Nothing. And all that worrying was for nothing. lol!!
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Ok as long as there's no damage I'm fine. I can even forgive fed ex. I'm freaking out now because SS does not give replacements anymore. :panic: this is not a good policy for super fragile statues.
 
comicbookguy said:
Thanks bros. I called them all night yesterday and this morning with no new reaponse or update. so I went to my big meeting today. After the meeting I called my tracking and it was at the my 24hr closest fed ex :)
Finally I rushed to pick it up after the meeting. when I got to my fed ex. I gave them my slip. They looked all over and could not find it? Wtf happen?so I called again and it was shipped to another fed ex 45 mins out of my way. :slap :gah: this sucks! It's rush hr here now, so there's no way I'm driving in it. It would take me over 2 hrs to get there with super heavy traffic like this. Fed ex said thats where it was sent and theres nothing they can do about it. I ask them if they can resend it to my closer fed ex which is only 20 mins from me. They said sorry no we dont transfer more than once. So even if its thier fault theres nothing they can do. Now I'm more nervous about getting my BD with damage and SS won't give me a replacement. The suspense is killing me because I know I will love this sculpt. The wait is fine as long as I get a good statue. Please make my statue come in good condition :pray::pray::pray: I will pick this up tomorrow....again with SS new no replacement policy this is killing me thinking I might get one with something wrong. This entire no replacement policy just sucks so bad. :impatient:
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I have four words for you...Kentucky Fried Chicken Bucket. :yess:

Sacrifice one of those bad boys to the Statue Gods and you'll be golden! :lecture
 
Khev said:
Sideshow responded to me regarding the abrasion on her forearm and bent sword with a surprisingly condescending letter about how these are "hand made statues" that will all have "inconsistencies" if you "look hard enough" and that none of their replacements will be an improvement over the one I have. Wow.

I'm actually very surprised given the amount of seemingly perfect samples that have been displayed. They treated me as a first time customer who is impossible to please and doesn't understand the process of how they make collectibles. I've purchased over a dozen figures/PF's and this was only the second time I've contacted them about any flaws. I've heard about Sideshow's drop in customer service but this is the first time I've experienced it.

They still offered a $30 partial refund for the damage but money isn't an issue for me. I just wanted a product without any defects. So no Babydoll for me, I'm returning for a full refund.
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At least you're getting an answer. I live chat'd them again this morning and was told I'll just have to wait til they get to my email in the queue.
 
BuffyGirl said:
Add these to the list of reasons I love you and why we're awesome friends.
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smiley_bashful.gif
:1-1: :hi5:

Also, when did I hit 10k posts?
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Congrats on the 10K, BuffyGirl! :clap :duff :clap
 
Khev said:
Sideshow responded to me regarding the abrasion on her forearm and bent sword with a surprisingly condescending letter about how these are "hand made statues" that will all have "inconsistencies" if you "look hard enough" and that none of their replacements will be an improvement over the one I have. Wow.
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I thought these statues were 3D printed?
 
well someone will end up with my ex, im sending it back. they denied the claim of replacing her with the shirt keeps pushing the head off and falling down. so one of you lucky guys will end up with a popping off babydoll head! 8)
 
Intruder04 said:
Woah, woah! What's the new no replacement policy??
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Apparently they no longer feel its worth it to eat the shipping costs of replacing a defective product unless it has outrageous damage. If you don't get a flawless version and they have other flawless versions available they will no longer replace it. You're stuck with either a $30 consolation or you have to just to return it for a full refund.

Very surprising and this concerns me about all future PF's. I don't want a "quality or $30 guarantee." I want a guarantee of quality, period.

Vince-Vell said:
well someone will end up with my ex, im sending it back. they denied the claim of replacing her with the shirt keeps pushing the head off and falling down. so one of you lucky guys will end up with a popping off babydoll head! 8)
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Yep and I'm sending back Exclusive 145/500 so someone on the waitlist can get a nice abrasion on her arm that was painted over and a sword blade at a screwy angle from the hilt. I guess waitlisters will just start getting the bottom of the barrel. If yours converts you can almost assume its now because someone got a crappy version and was forced to send it back.
 

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