We've been told repeatedly it's not. All indications are that it's not. People have been frustrated and pissed off at Sideshow for years, but they're still in business. People were pissed at NRDs when they were introduced . . .still in effect. SSC's shipping charges are outrageous. . . . no effect.
All of the things that people on this forum have complained about SSC's business practices have not changed in one bit over 15 years. This forum is not SSC's target market. I think SSC is pretty mainstream now, they're selling into all sorts of specialty retail stores and comic shops where people just walk by and see the box and say "Wow, that looks cool", buy it, take it home. . .it doesn't fall apart, so they're happy. I mean, compared to NECA and DC Direct that have stuck joints with globby paint that seals joints,, that break when you try to pose it. You don't have that stuff with SSC. So, by and large, SSC makes a quality figure, but for the nit-picky Freaks, it's a poor product.
You have guys buying parts from Toy Anxiety, thinking they're sticking it to SSC, but a sale is a sale to Sideshow, so it really makes no difference. Look at TA's inventory of X-Wing Luke parts, it's pretty bare. For an egregiously overpriced figure, people sure picked it clean. And TA prices their parts to make a profit on them selling them, so the people that bought the parts, paid more for the parts than they would have for the figure.