Get this….
Speaking of physical media, so I order three movies from Best Buy 2 available and 1 pre-order (Exorcist steelbook), all 3 in the same order.
The 2 available arrive but the tracking for one of them still shows “delayed”.
Later that month the tracking for the pre-order says delivered on 9/18, but I never received it.
The tracking says delivered to a very specific location that does not apply to me whatsoever.
Took forever to get a live person with USPS and that’s after I opened a case for a refund, the package was insured.
Best Buy didn’t lose it USPS did.
I explained to USPS of the incorrect tracking information plus the weird “delayed” with the package that I actually received and I kid you not they went and altered the bad tracking info from the incorrect location to match my correct location and then closed my case with no explanation!
In other words they changed the original tracking of the incorrect delivery location to my correct location to show that it was properly delivered and not accept responsibility for the loss!
You get what i’m saying here lol
I call USPS back and advised them that I have a photo of the original tracking info before they altered it and they proceed to tell me to just go get my refund with Best Buy and I asked them why should Best Buy pay for something that USPS screwed up.
OK this is where it gets crazy!
USPS says fine they will pay for it because it’s insured so I have to send them by snail mail the claim form.
Ok fine so far so good.
Are you ready lol
USPS informs me that in 6-8 weeks my claim will BE DENIED and then I have to request an appeal by snail mail and then wait another 6-8 weeks for my claim to be payed!
WHAT!!!
They really REALLY want you to quit the claim process due to frustration lol