Ultron PF

[xYx]

Dear ------,
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Thank you for your patience!
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I asked my shipping team to search our warehouse for the availability of another replacement on your behalf. Unfortunately, they have confirmed that we no longer have replacements available for this item. I am so sorry that we cannot assist you with another replacement and would like to offer you the following options.
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If you would like to keep the body in better condition, we can offer you a $40.00 discount to compensate for the flaws to your item. This discount would be applied towards your next pending order or refunded back to your card on file. In this case, we would ask that you destroy the body in worst condition and provide a photo. Alternatively, if you wish to receive a full refund please let me know and I will provide instructions for our refund procedure. Please let us know how you wish to proceed within the next 5 business days or by March 2nd.
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As always, please let me know if you have any further questions or concerns.
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Best regards,

Jaclyn Yudkowsky
Customer Service Representative

Decisions, decisions...

 

[averone]

Try telling that to Dhaval, who wasn't even offered a replacement.

The very best service meted out on a highly discretionary basis, I'd say.

Well, he is in India!
Sometimes replacements sent out to other countries is a pain in the butt
Plus, my base DID NOT WORK, unless I put a nail in it!

 

[averone]

Him looks like favoritism here by SSC?

Nahhh, just persistence and patience.
You may always request your items to be sent to your place of business
Plus now you get to see it painted faster!

 

[IronLungs31]

Decisions, decisions...

I hate being stuck having to make this decision. I think most of us know exactly how you feel about making this decision.

 

[averone]

I hate being stuck having to make this decision. I think most of us know exactly how you feel about making this decision.

$40.00 towards a repaint maybe
I take it!

 

[xYx]

I hate being stuck having to make this decision. I think most of us know exactly how you feel about making this decision.

What would you do IL?
I already know what Ave will do.

 

[Mr.Zero]

$40.00 towards a repaint maybe
I take it!

That's what I did!

 

[xYx]

Just opted for a full refund.
I don't all the hassle is worth it.

 

[IronLungs31]

Well when this happen to me with my War Machine I took the $40, because I wouldn't have been able to take IM sitting up there by himself. So, for me it all came down to how do I want my display to look at the end.

Cobra Commander Diorama:

I sent it back for full refund because the missing emblems was to egregious for me to deal with. Plus they have yet to come up with a solution for this factory mishaps.

You know it all come down to what can you tolerate and/or not...

 

[xYx]

Well when this happen to me with my War Machine I took the $40, because I wouldn't have been able to take IM sitting up there by himself. So, for me it all came down to how do I want my display to look at the end.

Cobra Commander Diorama:

I sent it back for full refund because the missing emblems was to egregious for me to deal with. Plus they have yet to come up with a solution for this factory mishaps.

You know it all come down to what can you tolerate and/or not...

He sticks out like a sore thumb next to Red Skull & Doom.
At least I'm getting 2 severed Ultron heads for free from this ordeal...

 

[VS1976]

Well I guess I wouldn't be getting a replacement since $40 has been offered to xYx.

 

[gagaliya]

Well I guess I wouldn't be getting a replacement since $40 has been offered to xYx.

That's standard sideshow policy -> 1 replacement body -> then return or $ credit.

But if you are "persuasive" they will make an exception and do a second replacement body, i dont know anyone who has gotten above 2x replacement bodies.

When my gollum pf body had bad paint, they sent me a replacement which looked even worse, and sent me the same offer xyx got. I took photos of the two bodies side by side then called them up and said I want what i paid for, not a refund nor to keep a bad statue. They agreed and sent me a second replace body, which looked like crap as well. So i called them up again, sounding even more "persuasive", and the final solution was to return the statue for a full refund, then they will place the order for me to purchase a brand new one bypassing the 1 limit per customer, since replacement parts & new statues come from two different stock.

The new statue was finally perfect.

Morale of the story is i am NEVER selling my gollum pf considering how much trouble i went through

 

[VS1976]

Just contacted SSC directly & they said they haven't even gotten my email? Ugh.... got to do it again.

 

[xYx]

Just contacted SSC directly & they said they haven't even gotten my email? Ugh.... got to do it again.

Where do you want your replacement sent?

Is the gap too noticeable in the 2nd picture or should I just keep it?

 

[gagaliya]

good lord! tells you how much sideshow values their own product. They rather you break the WHOLE statue including base than pay some shipping and send it back?

their cost must be <$100

 

[Uncanny Web-Slinger]

good lord! tells you how much sideshow values their own product. They rather you break the WHOLE statue including base than pay some shipping and send it back?

their cost must be <$100

Standard practice for international replacements, destroy the defective original & send photographic proof

 

[VS1976]

Where do you want your replacement sent?

Is the gap too noticeable in the 2nd picture or should I just keep it?

you got 2 Ultrons?

 

[Mr. Green]

I wonder if he can smash partially, then take a pic, smash more of the same statue, take another pic, and photoshop together to look like he smashed two statue....thus he can keep the best one. Would SSC noticed? The power of photoshop now a days!!

Sell the other on the evil-bay, LOL.

 

[xYx]

you got 2 Ultrons?

Yeah. One was a replacement. SS loves me.

 

[VS1976]

Yeah. One was a replacement. SS loves me.

Yah.... I can see that. When are you putting one back together