Were they able to give any specific reason and did they refund your money?
Good luck with that, they could not figure out how to refund me for the partial refund I accepted for damage to my Smaug and I ended up having to either give direct deposit bank info(YEA RIGHT!) or accept weta dollars. Now I am probably in the same boat when they won't give me any discount on another piece. My #1 want right now other than pre ruin Orthanc(which they stopped making for some reason with no warning) is the Smaug bust, but I can get it almost $100 cheaper then their price at WBshop right now.