I also received a broken Old west exclusive a few weeks ago. it was #4 too
7 of the flames were broken off and some I coudlnd figure out where they went so I returned it to the retailer. He's telling me that he is trying to get a replacement from sideshow but now there is a waiting list for the replacement bases which will take a few weeks at least.
Im also thinking of just asking for a refund and track down a regular version later on.
As much as I'd like for you guys to get one intact, I'd say your chances are pretty damn slim, unless Sideshow retooled their packaging.