I’m more than satisfied with my full refund, still, doesn’t make me pleased with their QC and possible future purchases from them if I were to. I’m not hired by HT to talk in an unfavorable way, I just don’t like bad QC.
Jazzinc 1/6 Batman 1989 Batmobile
- Thread starter Rondesmo
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Or you could do both? Bring the issues to light for others to be aware of and also reach out for a resolution. And if a satisfactory resolution was provided or not, give that information as well? Just like how most do it here?
Saying not to bring up issues publicly and instead doing it discreetly (behind the scenes even just for the company's sake) or just blasting out the issues without seeking resolution make both actions seem disingenuous. Shill or thrill behavior was it?
This is just my opinion, Mr. Mom's current actions seem to be trying to get back at Jazzinc for all the flak thrown at him when he reviewed the sample. Not a good look to be honest especially how the newest videos seem were out of spite. However, I would also say to his credit, if those issues with the sample weren't brought up, would the option be even offered to back out with a full refund or would the buyer be stuck with eating the NRD or worse, just being caught off guard with said issues when the Batmobile is received with not much options left on the table if unsatisfied? I know Jazzinc will provide and ship replacement for defective parts as I have received them before but I can't say for the whole car unless there is significant damage to it.
Saying not to bring up issues publicly and instead doing it discreetly (behind the scenes even just for the company's sake) or just blasting out the issues without seeking resolution make both actions seem disingenuous. Shill or thrill behavior was it?
This is just my opinion, Mr. Mom's current actions seem to be trying to get back at Jazzinc for all the flak thrown at him when he reviewed the sample. Not a good look to be honest especially how the newest videos seem were out of spite. However, I would also say to his credit, if those issues with the sample weren't brought up, would the option be even offered to back out with a full refund or would the buyer be stuck with eating the NRD or worse, just being caught off guard with said issues when the Batmobile is received with not much options left on the table if unsatisfied? I know Jazzinc will provide and ship replacement for defective parts as I have received them before but I can't say for the whole car unless there is significant damage to it.
HanFiredFirst
Freakzoid
You didn’t get a car, you didn’t have any issues with it, you got a full refund on a preorder, but you’re still not happy and still questioning QC on a model you didn’t even receive. Got it
Hologram AI
Super Freak
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This.
Very odd how hard people are working to tell him to just shut up about the issues and only tell Joost about it. Why would you not bring up the QC issues to the community the same way people do for INART and Hot Toys? What makes this so special?
He should be doing both though. Bring to light the issues you got with BOTH cars but also reach out to Joost to see if you can get it resolved. Then also mention to the community that he took care of it properly, if he does as he seems very open to doing so. If he doesn't, that's something that should be mentioned to the community as well. There's a middle ground here and yet many seem to be leaning hard in one direction.
I did receive a car with QC issues, so now what's up?You didn’t get a car, you didn’t have any issues with it, you got a full refund on a preorder, but you’re still not happy and still questioning QC on a model you didn’t even receive. Got it
HanFiredFirst
Freakzoid
No offence, but nobody actually believes you have a defective JazzInc Batmobile - you came here from FB on Mommy’s Boy’s coattails, just to stir up hate. Your first ever post said you were unhappy and going to sell your JazzInc car, JazzInc replied offering you a full refund, essentially calling your bluff.So if Hot Toys puts out crap, example the delorean, it's ok to rant about. Jazzinc puts out a product with defects, don't post, reach out behind the scene so it doesn't hurt the company's reputation. Got it, now I know
HanFiredFirst
Freakzoid
Nah, you didn’t. And even if you did, you’ve been offered a full refund. But you didn’t reply to that, did you?I did receive a car with QC issues, so now what's up?
HanFiredFirst
Freakzoid
Nobody is saying not to reveal issues - what we are saying is there’s ways of doing it. By all means review the car , warts and all, but to simply slag off a company with increasingly unhinged YT videos is just ridiculous.
Tone it down everyone. More warnings will be forthcoming if this is ignored.
Mr.momcollectibles
Freakalicious
No NDA signed. And the agreement to me at least was that if I wanted a replacement, I had to mark the box and the bottom side of the car in a silver sharpie to indicate it was a rejected test sample. At the time of writing this I already saw someone on a BST group selling their test sample and I know of another youtuber who sold his also. Keeping it or selling it wasn't discussed but since I and others could keep the test car I assumed anyone could do what they want with it since a replacement was on the way.
Adama
Freakzoid
These video reviews really do seem to highlight many of the concerns I'm seeing across the board with the JazzInc 89 Batmobile.
I want JazzInc to succeed.
It's obviously impressive that Joost stands up as a responsible seller & refunds/replaces wherever necessary.
However, it feels like a lot of the issues could have been avoided at the source.
I anxiously await mine for delivery sometime next year, I only hope factory QC improves.
Mr.momcollectibles
Freakalicious
I find it fascinating that although customer service is boosted as being great, Joost is very quick to offer the replacement and or cancellation because his waitlist is 300+ but that’s doesn’t mean anything. He can have a waitlist or 1,000 people it doesn’t mean they are going to buy it. At least in the public Joost doesn’t try to understand why someone wants to cancel or persuade them now if that happens in private that’s fine. To me whenever someone has a concern his immediate response is “cancel, my waitlist is XYZ” that doesn’t give reassurance, that’s just arrogance. I’m interested to see how that behavior works with the catwoman.
emperor fett
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Watched all 3 videos, This finish on the car is not good at all, just like the other gentlemen who posted his vehicle video here first. Imperfections are always expected but not sure how that even got past QC.
freddykrueger
Freaked Out
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Not quite sure I agree with you there….
Have seen over several posts on these forums Joost offering refunds because of the fact he doesn’t want customers to be unhappy with their purchase…hence offering the option…
Isn’t Arrogance at all (IMO)
HanFiredFirst
Freakzoid
Agreed. A company offering to refund you because you're unhappy isn't arrogance. It's all getting a bit silly tbh - how very dare Joost offer a full refund?!
Captain Clown
King of the Wicker People
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What are the options here if we receive one of these with the orange peel paint? Has anyone been offered a replacement, or are they just told to return it with no replacement & receive a refund?
Mine hasn’t shipped, but I’d like to know if I’ll be screwed if it arrives with bumpy paint, with the only option being to return it and have no Batmobile at all.
I genuinely don’t want to cancel my order, but I also don’t want to be stuck with a Batmobile with bumpy paint since it’s “within spec”. It would be nice to know concretely if there’s an outcome where a replacement without the issue is offered.
Mine hasn’t shipped, but I’d like to know if I’ll be screwed if it arrives with bumpy paint, with the only option being to return it and have no Batmobile at all.
I genuinely don’t want to cancel my order, but I also don’t want to be stuck with a Batmobile with bumpy paint since it’s “within spec”. It would be nice to know concretely if there’s an outcome where a replacement without the issue is offered.
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Mine still has not changed from November 30 but I’m starting to wonder if I will get pushed back too. I get it though with all the issues they’re trying to sort through, but I wanted to get it before the holiday traffic begins smh.
There that guy goes again with another misjudgement.
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