Clawwolf
Freaked Out
- Joined
- Mar 11, 2013
- Messages
- 244
- Reaction score
- 0
got my ex, have some issues. scuffs, scratches, broken tendon, sloppy paint on dome in front. also, on the right side, the dome was not put on correctly and there is gap showing which I think they tried to cover up with the black goo paint.
Send the picture to their returns department.Not as bad as some, but a nasty scuff right on the front of the dome. What's the procedure for things like this? Will they make me ship it back to them at my own expense?
View attachment 147999
Send the picture to their returns department.
If they replace it you will probably be asked to destroy your piece and send evidence.
Not as bad as some, but a nasty scuff right on the front of the dome. What's the procedure for things like this? Will they make me ship it back to them at my own expense?
How much of a refund/credit would you be happy with?I had broken tendons and some other issues with mine. I sent in a return request and they sent me a printable shipping label. In my situation I have to send mine back before they'll send me a replacement. In which case I risk getting a replacement with greater issues, which is likely given the amount of damaged busts we've all seen. I plan to contact them again and ask for some sort of credit or partial refund rather than do a full return. I can live with the flaws mine has. It really is a nice piece overall.
How much of a refund/credit would you be happy with?
My scuff is right on the front so I can't convince myself to live with it.
Well I didn't really have any scuffs. The main points of damage were broken tendons on both sides. On the left side I have the piece to glue back with little issue. But the right side I am missing the tendon piece completely. I'd be satisfied to get back something like $60. If they would even do that. This piece is a risky return I believe, especially if you feel like you can deal with whatever issues yours has.
Nope! Useless Tracking still says left Indianapolis on Thursday.That's a relief, I've just emailed them. Have you received yours yet?
You can't keep him with that scratch on the front.
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