Just received this response from SSC 24 hrs after getting my RAS request approved:
Dear XXXXXXX,
Thank you for taking the time to contact our Returns Department.
We have spoken to our production team as well as forwarded the photos you provided of you 12” Han Solo as Smuggler figure. They have confirmed that the red marks on the chin of this figure are intentional. These marks are scars on the figure. As all of our products are hand made, there are variances in the paint application and some figures may have more prominent scars than others.
You are more then welcomed to return your figure to us for a refund of the product price or keep your figure as is. Please let me know how you would like to proceed and I will adjust your RMA to reflect your decision.
If your item is already returning to our warehouse, we will reship your item to you free of charge as a one time courtesy. However, if you prefer to receive a refund, please let me know so your Return Merchandise Authorization will be adjusted accordingly.
It seems like I'm stuck with ol' switchblade Solo.
I really like this figure that's why I'm keeping him, but man eveytime I look at him I'm just drawn to his cut up chin.