I disagree.i think it's just a few customer service reps that read the ask sideshow section and mostly answers online order questions, i honestly doubt the people who make the decisions and do the actual work read those forums or aware of the complaints, they just look at the amount of money rolling in with every release.
The rogue PF was probably the only release where they got hammered, because the head had to be sent back and repainted, that means the guys who controls this stuff made the decision and are aware of the problem.
Otherwise most of the stuff just gets filtered out by the customer service reps. Just look at the 1/5 predator thread, you got 3 pages spanning 3 months asking if the bone accessories(mandatory item) will be included otherwise not buying the statue. Many people also sent emails to sideshow. You think the guys who actually does this stuff wont respond to such thread if they saw it or if indeed it was missed wont go back and fix it then respond.... Or just take this thread for example, we complained since day 1, and the final version is not much different.
They will only notice if certain statue has mass returns/exchanges because it affects the bottomline, unfortunately as i said most of us dont do that and just live with the flaws. So ss continues to do what they do.
I agree.Gags the folks from SS that read the board range from all over within the company. It's something they're aware of and other issues some of which get buried by needless griping. That's why it's important for people to point out posts that actually have info in it to which SS can find usefull.
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