Every complaint you've read about this figure is true.
I've spent about 15 minutes going over mine ... this figure is a mess. Not worth $350. It's $350 worth of work, but $150 worth of figure.
Mine came from BBTS, the pipe was in a baggie inside the shipping box. It's apparent that Asmus sent these pipes to BBTS separately. BBTS bagged them, labeled them, and included them in the shipping box to customers.
My staff is also missing a hole, the pipe doesn't fit.
The base parts don't fit together. It is simply unusable.
The hair is a mess out of the box. They should've included some sort of brush. Hot Toys included a comb with Chewbacca, that is the bare minimum effort. Plus there's excess glue on the scalp, that shines in the light. So anyone who was saying "Well, I just won't use the hat" you get to deal with that too.
The eyes are just how photos have shown. It's not 'better in hand'. If you look at them straight on, they reflect too much light. Nobody liked PERS when Hot Toys did it, the decision to use it here is inexplicable.
The hat is just bad, the magnet on mine is glued on incorrectly, so it literally falls in front of his face. It's not even the issue that it sits too high, mine doesn't even sit on top of his head. I try to put it on properly, and the hat literally spins to the side and falls in front of his face, because the magnet is installed wrong ... how does this happen on a $350 figure?!?!
The sword is cool, the outfit and weathering is cool. I dig the fabric boots.
A $350 figure should be great out of the box, not require a Dremel, or additional tools to make the figure look like the promo shots. Hence, this is not a $350 figure, nor is it even a $350 head. If I had paid a customizer to hair a head, they certainly would've packed it better, and preserved the hair work, and ensured the customer didn't receive it 'frizzy'. Hot Toys at least includes a plastic band around the hair to keep it in place, Asmus didn't even do that here.
I was thinking about flipping this figure, but it's going to be way easier to just return it to BBTS. I was hopeful to start a LOTR collection with this figure, but it's clear Asmus just isn't up to scratch.