Nini, chill man. People are angry. Whether or not they are handling their anger in the best way is besides the point. When you're pissed off, and I mean really really pissed off...the last thing you want to hear is anyone telling you it's a minor issue, or to calm down, or to in any other way...no matter how gentle or rational it may or may not be...challenge your anger or suggest you're making a mountain out of a molehill...even if they are genuinely trying to help.
I know when I'm mad, I don't want anyone to try to minimize or suggest my anger is illegitimate or unfounded in any way. Sympathize if you want but, just let me be angry.
Seriously, I don't mind people being upset about how their copy of the batmobile turned out. If I got my batmobile and found out it was in real bad shape you guys would definitely hear about it.