Big Chief Studios James Bond Series

[Wor-Gar]

Likely the problem is: how to ship the replacement heads without ending up with nose rubs. They'll need to make certain the "wrap" that they use doesn't cause additional problems.

 

[Underworld54]

Likely the problem is: how to ship the replacement heads without ending up with nose rubs. They'll need to make certain the "wrap" that they use doesn't cause additional problems.

Is the paint that fragile that some bubble wrap would cause it to rub off?

 

[Wor-Gar]

I don't know. But I had a plastic bag over mine and they rubbed off.

It's likely just them figuring out how to ship multiple heads in one box, what size box, what stuffing to use, and how best to avoid further rubs. Coordination takes time and they probably don't have a large department to handle this.

 

[**16k**]

I got mine yesterday.

Well packaged, head protected by foam and a plastic bag. I escaped the nose rub. Still, the contact with foam made the nose slightly shiny. Nothing that a tiny spot of dull coate won't fix.

My point is the I've read people saying the problem was with the plastic, that it never happened with HT (well, almost never). They're right but I think we're comparing two different painting methods and the problem is here.

If you look at a HT head, it's barely painted, save for a mist of brown/red mix that creates the mottled effect we all know.

Here, you're looking at a fully painted head, so it's not surprising that it's so easily damaged. It used to happen frequently with Sideshow figures. Here, the paint job is miles better, but it still is a layer of paint.

As for why they don't know how to ship the replacement heads, rather than a protection issue, I'd rather think it's a money issue: how to send those heads at a minimum cost. Sounds logical. It requires a logistics. Getting boxes, packing them safely, shipping them...call this has a cost.

 

[Wor-Gar]

it's a money issue: how to send those heads at a minimum cost. Sounds logical. It requires a logistics. Getting boxes, packing them safely, shipping them...call this has a cost.

Totally agree, that's a huge part for them too. Coming out of their profits.

How'd you like the figure?

 

[Raymond F.]

I got mine yesterday.

Well packaged, head protected by foam and a plastic bag. I escaped the nose rub. Still, the contact with foam made the nose slightly shiny. Nothing that a tiny spot of dull coate won't fix.

My point is the I've read people saying the problem was with the plastic, that it never happened with HT (well, almost never). They're right but I think we're comparing two different painting methods and the problem is here.

If you look at a HT head, it's barely painted, save for a mist of brown/red mix that creates the mottled effect we all know.

Here, you're looking at a fully painted head, so it's not surprising that it's so easily damaged. It used to happen frequently with Sideshow figures. Here, the paint job is miles better, but it still is a layer of paint.

As for why they don't know how to ship the replacement heads, rather than a protection issue, I'd rather think it's a money issue: how to send those heads at a minimum cost. Sounds logical. It requires a logistics. Getting boxes, packing them safely, shipping them...call this has a cost.

Very good points raised here.

 

[Rambler]

Their profits are not our concern. I am still hopeful they will figure this out soon and make us affected by the nose rub whole. The silence can be deafening. At least they have begun replying to people.

 

[Mr.E]

Amateurs...

 

[ymba]

I am getting the feeling I am just going to have
To buy another BC Bond head-sculpt to replace my defective
Head

I just don’t think this is good customer service. If a customer get
A defective product, you take a bit of a loss and immediately fix the issue
The good will And the positive PR alone is worth it for the company in my opinion

 

[pjam]

Just opened OJ for inspection, my set was shipped directly from BCS. Foam wrapped head, NO rub. 3 for 3 so I have to give credit to BCS for going through these figures at their warehouse and shipping non defective pieces.

The tailoring is exceptional. Love the extras. The only futzing I had to do was tighten the tie, use a small strip of tape to tape the 2 tie flaps together, open the vest and lay it in tight. Great figure, the statue head is very good. Gonna have fun with this guy. Will take pics next week on my day off.

Overall, very happy with my set, especially the tailoring with the clothing.

Hope you guys get your replacement heads soon, It'll make all the difference once you have them and futz the clothes properly.

 

[Tom Day]

Likely the problem is: how to ship the replacement heads without ending up with nose rubs. They'll need to make certain the "wrap" that they use doesn't cause additional problems.

My guess is they don't have any replacement heads, other than a small quantity the factory send. When they promised replacement heads they believed it was a small problem, and they could replace any defective heads with heads from the 'second shipment' in January. But it's a widespread problem and how likely is it that the second shipment turned up without any problems?

 

[Tom Day]

I am getting the feeling I am just going to have
To buy another BC Bond head-sculpt to replace my defective
Head

I just don’t think this is good customer service. If a customer get
A defective product, you take a bit of a loss and immediately fix the issue
The good will And the positive PR alone is worth it for the company in my opinion

No company ever started up with a greater reserve of good will, and they have squandered it utterly.

 

[pjam]

Here's what happened.

I think almost all the heads passed QC before they were shipped out by the factory. The problem was, and still is, in the packaging. The figures were packed unsecured in the clamshells, unlike say HT, which has a plastic crossbar securing the heads in place. I remember the old HT days (been collecting HT before practically anyone here knew who they were, anyone remember the Keanu reeves SWAT figure?) when HT used wire ties to bind the figures to the clamshell to prevent shipping problems. SSC did this as well. These figures were shipped out loose and the figures banged around during shipping. There was nothing to secure them so the heads banged down, up, every which way against the clamshell cover causing the nose rubs. The failure was in the packaging and I don't know if BCS can blame the factory on that so there may be issues with replacement heads and who pays to cast and paint them.

I got lucky. My set was shipped late last week after BCS staff went through each figure and wrapped the heads before shipping them out. I'm afraid this will result in a costly lesson for BCS as I think they'll have to absorb the costs.

Secure future figures in their clamshells or face the consequences.

 

[jimminy]

Just got an email from Sideshow saying they are sending out a replacement head and replacement Mint Julep glass. Two thumbs up from me.

I always feel terrible writing to customer service (they were super nice), but I did have to write back and ask about the jacket creases. I am pretty sure that is a factory error, because I have not seen those creases in anyone else's pics. God, I don't want to send Big Chief broke. I am sure everyone feels terrible on both ends of the chain whenever there is a problem.

I also told them about how easily the paint came off the hand and asked if I could get any official advice on that: is there a clear matt sealer they recommend, or a particular brand of commonly available flesh tone I can use to touch up the knuckles, or ... ? I mean technically the paint rub was my fault, as it came off when I tried to pose Bond with the hand in the pocket ... but also I was just following poses from box photos and promo pics, and paint coming off so easily due to rubbing on cloth? Anyway, since it happened after I took the fig out of the box it's likely all on me, but even if I got a brand new hand from Toy Anxiety there is the risk the paint would just rub off again. So I need some tips. We'll see what they say.

If my new head arrives with rub then my real head will be in my real hands. Writing back to customer service a third time would be so awkward. Please, sixth scale gods, let the head arrive in perfect condition, and save me, Sideshow, and Big Chief from some pain and some cringe ...

 

[Wor-Gar]

Sideshow is sending you a head already? Either they are taking good ones out of their supply or instructing BCS to ship you out the parts.

In any event, good for you.

 

[pjam]

Pretty sure it's from their spare parts bin. I doubt BCS shipped out replacement heads to SSC before sending them out to BCS customers. Don't expect too many head replacements from SSC. Get 'em while you can!

 

[GeneralZodLives]

I'm still getting the next three figures. If they arrive with issues then BCS will take care of it. Replacements take time. I've waited 3-4 weeks for replacement parts from Sideshow before and can't think of any replacement from them that arrived in less than two weeks from request to arrival. As long as the end result is that I have the figure I want on my shelf, then I can wait.

BCS obviously wasn't prepared for something like this to happen so I think it's ridiculous to expect them to fix it immediately. It's more important to me that the problem gets fixed than how quickly it happens. Most people are going to pose these figures, set them on their shelf, and then glance at them every now and then so I don't get why there's such a demand for immediate replacement heads.

 

[Tom Day]

I'm still getting the next three figures. If they arrive with issues then BCS will take care of it. Replacements take time. I've waited 3-4 weeks for replacement parts from Sideshow before and can't think of any replacement from them that arrived in less than two weeks from request to arrival. As long as the end result is that I have the figure I want on my shelf, then I can wait.

BCS obviously wasn't prepared for something like this to happen so I think it's ridiculous to expect them to fix it immediately. It's more important to me that the problem gets fixed than how quickly it happens. Most people are going to pose these figures, set them on their shelf, and then glance at them every now and then so I don't get why there's such a demand for immediate replacement heads.

I agree with this, but BC created that immediate demand by saying they would replace the heads around January 8.

 

[Rambler]

I got a reply today and just like what was said before, they are still working on how to get the replacements out.

 

[Rambler]

BCS obviously wasn't prepared for something like this to happen so I think it's ridiculous to expect them to fix it immediately. It's more important to me that the problem gets fixed than how quickly it happens. Most people are going to pose these figures, set them on their shelf, and then glance at them every now and then so I don't get why there's such a demand for immediate replacement heads.

I would agree. My biggest gripe has been their lack of an update or communication since they gave the date of 1/8/18. I'm all for waiting as long as they get it right. Just be transparent and keep people in the loop.