Boba fett premium format

[Natrix]

Re: 25-30 Days to Fett

I posted a new thread in the Ask Sideshow area for clarification on this debate.

https://sideshowcollectors.com/forums...664#post365664

 

[LOTRFan]

Re: 25-30 Days to Fett

Sgt. Taz from StatueForum got this pleasant email from Sideshow Customer Service:


Thank you for your e-mail to our Customer Service Department. Your feedback
is important to us and we appreciate that you took the time to reach us.

Our Boba Fett premium format figure is not entirely plastic. It is a mix of
polystone, different types of cloth and faux leather materials, and raw
fibers for the braided details. The armor was created with plastic materials
to maintain the metal engineered shape of the armor as it was seen in the
film and to insure durability for the collector in the years to come.

Obviously, since the armor was not cast from metal or polystone, which is
inconsistent in the final shape and has higher breakage possibilities, the
overall figure is lighter then what these heavier materials would have
resulted in.

We are not a butcher shop that charges by the pound, and therefore you
should not expect a discount. Rather you should be relieved that the lighter
weight will mean less expensive shipping for the collector. If the use of
plastic materials in this mixed medium premium format figure is an issue for
you, we suggest that you cancel your order with us immediately.


Looks like someone's getting some negative emails and cancellations at SS.

And in fairness here is his email:

"Hi, I was wondering if the pf Bobba Fett figure will get a price cut
since it's made of plastic. I, like many others, feel $330 for a plastic
figure is a little over the top to say the least. Please let me know so I know
wether to cancel or not. Thanks in advance!"

So the customer is the one to bring up cancelation, again it is good to hear both sides.

 

[The Josh]

Re: 25-30 Days to Fett

If they're getting some of the same wonderful things said to them in email after email that's being said here. I can imagine some things getting a little stressful on their parts and I don't have a problem with what they wrote.

The email sent is kind of pushing some buttons. They ask for a price cut, say they feel it's over the top, and ask if they can cancel.

 

[Karma]

Re: 25-30 Days to Fett

If they're getting some of the same wonderful things said to them in email after email that's being said here. I can imagine some things getting a little stressful on their parts and I don't have a problem with what they wrote.

The email sent is kind of pushing some buttons. They ask for a price cut, say they feel it's over the top, and ask if they can cancel.

If they are frustrated then they should have issue a polite generic message post on their site, forums or emails.
The fact that this issue has been ignored for 23 pages on this board alone, they should expect a few frustrated emails.

To repond in that manner though is a disgrace as with us (as in the collector as a whole) sideshow will be outta business.
I deal with cheeky customers everyday at work & would never reply in such manner.
If you don't have a good thing to say don't say

 

[MaulFan]

Re: 25-30 Days to Fett

If they're getting some of the same wonderful things said to them in email after email that's being said here. I can imagine some things getting a little stressful on their parts and I don't have a problem with what they wrote.

The email sent is kind of pushing some buttons. They ask for a price cut, say they feel it's over the top, and ask if they can cancel.

Well put Josh, the bottom line, yes, nothing will change in the future if voices don't cry out over the matter, however, you have to treat it like you're a lawyer in some big court case and you're trying to win the jury over, and to do that you have to be impressive and encase your points with the nicest presentation you can. If I were to write SSC about the Fett PF, I would state it like such:

I recently visited the Production Blog on the Sideshow website and was a bit surprised to learn that many of the elements of the Boba Fett PF figure were plastic instead of other higher end materials that I have come to expect in this line of product offered by Sideshow. As a consumer, I am concerned by this news as it changes my perception of the product I ordered from my original vision when I placed it, and was wondering if Sideshow could offer some assurance that the final product in hand will not leave consumers perplexed by the higher end cost for what to us would seem like lower end materials.

I think something to that effect would make the point but be professional and respectful enough to receive a courteous and well spoken response.

 

[The Josh]

Re: 25-30 Days to Fett

Some of the customers should learn to have some manners themselves.

 

[carbo-fation]

Re: 25-30 Days to Fett

The email the customer sent out was far from rude or disrespectful. So I don't know what sideshow was thinking with their response.

 

[The Josh]

Re: 25-30 Days to Fett

The email the customer sent out was far from rude or disrespectful. So I don't know what sideshow was thinking with their response.

It sure as hell wasn't nice.

 

[MaulFan]

Re: 25-30 Days to Fett

If they are frustrated then they should have issue a polite generic message post on their site, forums or emails.

The thing of it is, the website is a marketing tool, it's there to sell the company and its products, and as a company, Sideshow stands behind the PF Fett as a quality item that was exectued in the best possible way and costs what they're selling it at, and while most of these boards may be in uproar over the matter, that would only account for, at best, maybe 1/4 of the total pieces sold, so it's highly unlikely they would make any sort of public statement about this unless a larger ammount of people took issue with the matter. There could be a large ammount of people who are very satisfied with Sideshow's products and quality and will put their faith in Sideshow that they're not being ripped off and that the item they will receive may be of different materials than expected but will be of a visual quality that is what they would want and be very happy with the piece. The bottom line is this piece is going to go 2 ways, people will love it and be content with everything around it, or people will be unhappy with it for a number of reasons and will cancel their orders and what not. I think SSC sincerely had the best intentions for the owners when they made these decisions and I support their continued choices and hope that this new R&D for the Fett PF will result in advances to make Armored 1:6 figures sooner, and I have faith that when they do offer those types of figures, the quality and durability will be worth the wait.

 

[Natrix]

Re: 25-30 Days to Fett

It sure as hell wasn't nice.

Regardless, in customer service for any company, you need to be professional to your customers no matter how mad of frustrated they make you feel.

 

[Karma]

Re: 25-30 Days to Fett

The thing of it is, the website is a marketing tool, it's there to sell the company and its products, and as a company, Sideshow stands behind the PF Fett as a quality item that was exectued in the best possible way and costs what they're selling it at, and while most of these boards may be in uproar over the matter, that would only account for, at best, maybe 1/4 of the total pieces sold, so it's highly unlikely they would make any sort of public statement about this unless a larger ammount of people took issue with the matter. There could be a large ammount of people who are very satisfied with Sideshow's products and quality and will put their faith in Sideshow that they're not being ripped off and that the item they will receive may be of different materials than expected but will be of a visual quality that is what they would want and be very happy with the piece. The bottom line is this piece is going to go 2 ways, people will love it and be content with everything around it, or people will be unhappy with it for a number of reasons and will cancel their orders and what not. I think SSC sincerely had the best intentions for the owners when they made these decisions and I support their continued choices and hope that this new R&D for the Fett PF will result in advances to make Armored 1:6 figures sooner, and I have faith that when they do offer those types of figures, the quality and durability will be worth the wait.

not questioning that but to address a paying customer in that manner is unprofessional.

Remember, he WANTS to give sideshow his hard earned money and with that surely he should have the right to have his questions answered civilly

 

[Natrix]

Re: 25-30 Days to Fett

The thing of it is, the website is a marketing tool, it's there to sell the company and its products, and as a company, Sideshow stands behind the PF Fett as a quality item that was exectued in the best possible way and costs what they're selling it at, and while most of these boards may be in uproar over the matter, that would only account for, at best, maybe 1/4 of the total pieces sold, so it's highly unlikely they would make any sort of public statement about this unless a larger ammount of people took issue with the matter. There could be a large ammount of people who are very satisfied with Sideshow's products and quality and will put their faith in Sideshow that they're not being ripped off and that the item they will receive may be of different materials than expected but will be of a visual quality that is what they would want and be very happy with the piece. The bottom line is this piece is going to go 2 ways, people will love it and be content with everything around it, or people will be unhappy with it for a number of reasons and will cancel their orders and what not. I think SSC sincerely had the best intentions for the owners when they made these decisions and I support their continued choices and hope that this new R&D for the Fett PF will result in advances to make Armored 1:6 figures sooner, and I have faith that when they do offer those types of figures, the quality and durability will be worth the wait.

While I agree that Sideshow probably had the best intentions for the customers, there is no excuse for waiting until they are ready to ship and everyone is rabid to get it to announce the change in manufacturing. When all other PF's are mainly polystone and then they mix it up to all plastic and don't say anything until the last minute, it raises questions.

 

[MaulFan]

Re: 25-30 Days to Fett

not questioning that but to address a paying customer in that manner is unprofessional.

Remember, he WANTS to give sideshow his hard earned money and with that surely he should have the right to have his questions answered civilly

I don't think he really WANTS to give them money based on the email that was posted here in the thread, reads to me like he's saying tell me you're gonna throw me a bone or I'm dropping this order now, looks more threatening to take his money elsewhere and I agree the response should have been professional, but I can see where an attitude of "who do you think you are" would be felt by the CS rep, I'd felt the same way, which is why I always tell everyone at work I could never do the jobs that deal with our customers cuz I have no patience lol.

 

[mfoga]

Re: 25-30 Days to Fett

I myself would love a polystone stormtrooper. Did the stormtroopers in the movie wear metal armor?

My concern is that ABS plastic may be the only option because of the manufacturing process. This may be the reason we haven't seen that figure in the 12" or PF line and they're trying to figure it out.

At this point as long as the piece feels solid and heavy to the touch and looks great I can live with it. I've been so excited for this piece I don't want to not like it because of the plastic.

I still think a poly trooper is easier to do then Boba. They majority of the outside of the figure is armour with very little cloth, where boba is mostly cloth with very little armour. They will be able to do troopers like they did Spiderman i think where they put the cloth right on top of the poly and then leave the rest of the poly exposed.

 

[LOTRFan]

Re: 25-30 Days to Fett

They will be able to do troopers like they did Spiderman i think where they put the cloth right on top of the poly and then leave the rest of the poly exposed.

But that's not how they did do Spider-man, there are seams where the poly and fabric meet, and on the regular it isn't very good looking (though IMO that is due more to the color/shine of the fabric).

 

[gambit]

Re: 25-30 Days to Fett

Regardless, in customer service for any company, you need to be professional to your customers no matter how mad of frustrated they make you feel.

I agree with this. I am not a native English speaker and I might have send a similar question. But the response is really so rude. I am suprised to see such response from SS CS, as in the past I have contacted them numerous times and they were all the time polite to me.



I am working as a contracts engineer and when two parties make an agreement, no party can change the contractual terms without other party's agreement. Sideshow is not playing fair with us. Changing the production material on the last minute is not ethical.

I still like the figure (no longer statue as it is plastic now) but not sure if I will keep him or not.

 

[DetroitSportsFan]

Re: 25-30 Days to Fett

I don't think he really WANTS to give them money based on the email that was posted here in the thread, reads to me like he's saying tell me you're gonna throw me a bone or I'm dropping this order now, looks more threatening to take his money elsewhere and I agree the response should have been professional

You also have to remember that it's almost a guarantee that he's bought other SS items in the past, and is a possible buyer for future products.

It just wasn't a professional manner to respond to a question from a customer.

 

[mfoga]

Re: 25-30 Days to Fett

But that's not how they did do Spider-man, there are seams where the poly and fabric meet, and on the regular it isn't very good looking (though IMO that is due more to the color/shine of the fabric).

I know but the troopers will have very little fabric. I was just saying that the troopers will not need a full undersuit like Fett did.

 

[El Roranous]

Re: 25-30 Days to Fett

You also have to remember that it's almost a guarantee that he's bought other SS items in the past, and is a possible buyer for future products.

It just wasn't a professional manner to respond to a question from a customer.

I still thought it was rude because it belittled the concern of the customer. The end also basically stated in my opinion, without one ounce of regret, that if you don't like it, then piss off and leave us alone.

 

[MaulFan]

Re: 25-30 Days to Fett

You also have to remember that it's almost a guarantee that he's bought other SS items in the past, and is a possible buyer for future products.

It just wasn't a professional manner to respond to a question from a customer.

I understand that point of view, I was just stating that the immediate situation that the CS agent, who may expect not to be at SSC for long for whatever reason, would see is I have a guy threatening me to take his business from me, and treated him how they felt that type of person should be treated, even though they had the opportunity to be a bigger person.

The bottom line is the golden rule, treat others how you want to be treated...word your statements to CS politely and you'll receive that back.

I think it would be foolish to expect to be treated nice no matter how you treat someone, if you're aggressive at someone and you get it back you shouldn't be shocked.