Boba fett premium format

[Karma]

Re: 25-30 Days to Fett

I still thought it was rude because it belittled the concern of the customer. The end also basically stated in my opinion, without one ounce of regret, that if you don't like it, then piss off and leave us alone.

yep

WE are sideshow and we make stuff, If you don't like it don't bother us with you concerns just piss off

 

[LOTRFan]

Re: 25-30 Days to Fett

The bottom line is the golden rule, treat others how you want to be treated...word your statements to CS politely and you'll receive that back.

I think it would be foolish to expect to be treated nice no matter how you treat someone, if you're aggressive at someone and you get it back you shouldn't be shocked.

Sure, in theory I agree. The only problem with that however is that a CS response is taken as Sideshow canon law, and thus only enflames the discussion more. I don't claim to know totally both sides, and actually think that this has grown much larger than it should be - but that is my point precisely.

 

[mfoga]

Re: 25-30 Days to Fett

As far as the email I don't 100% belive thats what they said. I didnt get the email and I am not going to assume thats what sideshow said. Its very easy to modify the reponse before you copy it into a post.

Hell I could send you an email from sideshow saying anything you want. Just send me your email address and I will send you the email.

 

[kodiak8658]

Re: 25-30 Days to Fett

I admitted difference in price. Nothing about quality. Go back and read it again Professor. Treading water? Exactly how am I doing that. I admitted their is a price difference nothing more than that. Since you TRAVELED on that drive Oh Wise One go back to the drawing board.

LOL

 

[The Josh]

Re: 25-30 Days to Fett

I don't think he really WANTS to give them money based on the email that was posted here in the thread, reads to me like he's saying tell me you're gonna throw me a bone or I'm dropping this order now, looks more threatening to take his money elsewhere

That's exactly how it reads. If someone has that kind of attitude there is no reason to be nice.

 

[tomandshell]

Re: 25-30 Days to Fett

That's exactly how it reads. If someone has that kind of attitude there is no reason to be nice.

It's hard because I have worked retail/customer service, and if a customer (or potential customer) was nice to me, I was expected to be nice to them in return. If, on the other hand, they were rude and cussed at me and took a dump on my shoes, I was still expected to be nice to them in return. The "reason to be nice" was the fact that I was being paid to do so and represent my employer as best I could. Grumpy customers were part of the job--I smiled and took it like a man and cashed my paycheck.

If I had ever said anything even remotely close to "this is the way it is and if you don't like it you can shop elsewhere" then my job would have been in jeopardy. I was not allowed to give different responses depending upon the tone/attitude of the customer. I was expected to be completely courteous, positive, respectful and dispassionate at all times.

However--looking at that e-mail alongside the one it is meant to respond to, I do feel that it is a little colorful and frank, but not rude. (The point that Sideshow doesn't charge by weight could have been made without using the "butcher shop" remark.) The customer asked if they should cancel, so they responded appropriately. I would have been a bit surprised to receive a response like that, but I would not have been offended. I believe that Sideshow does care about their customers and wants to retain their loyal business. If they told everybody to blindly buy everything they put out, they would be a greedy corporation. The fact that they are willing to be honest about a customer possibly cancelling means that they care at some level about customer satisfaction more than just pimping a product.

 

[The Josh]

Re: 25-30 Days to Fett

Right but if a customer threatens you then that's a different IMO anyways.

 

[Vader AL]

Re: 25-30 Days to Fett

SS's response, the sentence about canceling immediately, might have been a little sharp but i don't see a problem with the email. i, as a fellow collector, would tell him to not cancel and when he received Fett to hit himself in the head with it and see if it still hurts. did he really think the entire statue was made of plastic or did he expect the armor to be made from the actual armor of boba.

 

[tomandshell]

Re: 25-30 Days to Fett

"Hi, I was wondering if the pf Bobba Fett figure will get a price cut since it's made of plastic. I, like many others, feel $330 for a plastic figure is a little over the top to say the least. Please let me know so I know wether to cancel or not. Thanks in advance!"

I don't see that as a threat, but as an honest question. They said "please" and "thanks" and were being honest. "You had better lower the price or I will cancel!!" would have been a threat, yet still not a personal threat or attack worthy of anything but a professional response. But that's not how they phrased it. And again, I don't think that Sideshow's e-mail response should be considered unprofessional--just surprisingly frank and ultimately appropriate to the question that was asked. So I'm not attacking Sideshow's customer service, I am just responding to the idea that a rude customer would be deserving of a rude response. (In this case, I don't think that either e-mail is really rude, so the discussion is completely hypothetical.)

Sideshow is giving an honest response to an honest question. They know better than to lead on a customer who is obviously not going to appreciate the quality of the final product, and they are honestly letting them know that according to the standards they communicated, they would probably be better off cancelling. Had I written that response, I would have left out the butcher shop comments but basically said the same thing.

So I really don't fault either side in this situation, I'm just thinking generically about customer service to keep my mind off the horrible production pictures of the GG Obi-Wan statue.

Wait--what thread am I in?

 

[Agent23]

Re: 25-30 Days to Fett

Wait--what thread am I in?

Tom, I think you are dizzy from Boba Fetts head spinning around like mad in your signature....

 

[carbo-fation]

Re: 25-30 Days to Fett

Right but if a customer threatens you then that's a different IMO anyways.

He never threatened anyone! If you read his email correctly, he was being very respectful and curteous.

 

[The Josh]

Re: 25-30 Days to Fett

He never threatened anyone! If you read his email correctly, he was being very respectful and curteous.

He said give me a price discount or I'm gonna cancel. That's a threat in my book as far as keeping his order.

Respectful and curteous

 

[Darth Loki]

Re: 25-30 Days to Fett

I am working as a contracts engineer and when two parties make an agreement, no party can change the contractual terms without other party's agreement. Sideshow is not playing fair with us. Changing the production material on the last minute is not ethical.

I still like the figure (no longer statue as it is plastic now) but not sure if I will keep him or not.

Gambit, you know you're my boy so don't think I'm picking on you here, just using your post as an example.

The production/order page never said this used polystone. It actually doesn't list any of the materials unlike all the other PF's. We all assumed they were using polystone because that's what's been used in the past. I guess we'll learn to read the fine print next time.


And SS's response to the email seemed a bit snippy, but not so far as I'd call it over the line. I'm sure this has been a stressful day for them and the CS team was probably jumping through hoops today.

Let's just hope the final product looks as good as the pics and we can put this issue to bed.

 

[MaulFan]

Re: 25-30 Days to Fett

"Hi, I was wondering if the pf Bobba Fett figure will get a price cut since it's made of plastic. I, like many others, feel $330 for a plastic figure is a little over the top to say the least. Please let me know so I know wether to cancel or not. Thanks in advance!"

There is an underlying statement that can be read into this text that I read and I'm sure the CS agent read, which is this

"Are you guys going to offer money back or should I cancel my order" which is in a way, threatening to take their money and go. There is no cursing or bad language used, but the tone of the message sums up as, I'd like to know if there's a price cut or not, that'll be my basis for cancelling or not. Now, if the issue is that money is tight for the person contacting CS and they want to know will I save some or am I going to have to pay full so he could cancel to spare debt, that's fine but then the CS email should be worded like "I am writing because of the recent announcement of the Boba Fett PF prodcution materials, wondering if there will be a price reduction due to the altered materials because I am in a tight financial situation and would like to know what I should plan for."

 

[carbo-fation]

Re: 25-30 Days to Fett

He said give me a price discount or I'm gonna cancel. That's a threat in my book as far as keeping his order.

Respectful and curteous

What's so funny?

If you seriously think that this was threat, then you need to toughen up!

 

[MaulFan]

Re: 25-30 Days to Fett

What's so funny?

If you seriously think that this was threat, then you need to toughen up!

Perhaps THREAT is not the correct word, it's an ultimatum more than a threat, and in a way, verbally puts the CS agent reading against a wall like, do something for me or I'll do this...

 

[carbo-fation]

Re: 25-30 Days to Fett

Perhaps THREAT is not the correct word, it's an ultimatum more than a threat, and in a way, verbally puts the CS agent reading against a wall like, do something for me or I'll do this...

Perhaps, but then again, the way the CS agent responded was just not professional. Tom made some pretty good points in the previous posts.

 

[The Josh]

Re: 25-30 Days to Fett

The production/order page never said this used polystone. It actually doesn't list any of the materials unlike all the other PF's. We all assumed they were using polystone because that's what's been used in the past. I guess we'll learn to read the fine print next time.


And SS's response to the email seemed a bit snippy, but not so far as I'd call it over the line. I'm sure this has been a stressful day for them and the CS team was probably jumping through hoops today.

Let's just hope the final product looks as good as the pics and we can put this issue to bed.

Pretty much what I've been saying.

"Hi, I was wondering if the pf Bobba Fett figure will get a price cut since it's made of plastic. I, like many others, feel $330 for a plastic figure is a little over the top to say the least. Please let me know so I know wether to cancel or not. Thanks in advance!"

There is an underlying statement that can be read into this text that I read and I'm sure the CS agent read, which is this

"Are you guys going to offer money back or should I cancel my order" which is in a way, threatening to take their money and go. There is no cursing or bad language used, but the tone of the message sums up as, I'd like to know if there's a price cut or not, that'll be my basis for cancelling or not. Now, if the issue is that money is tight for the person contacting CS and they want to know will I save some or am I going to have to pay full so he could cancel to spare debt, that's fine but then the CS email should be worded like "I am writing because of the recent announcement of the Boba Fett PF prodcution materials, wondering if there will be a price reduction due to the altered materials because I am in a tight financial situation and would like to know what I should plan for."

Yup, pretty much again what I'm saying.

What's so funny?

If you seriously think that this was threat, then you need to toughen up!

It was a threat. MF pretty much said it for me. They're threating SS if they don't give them a price cut they will take their money and go.

If you don't think it is then maybe you need to check out dictionary.com

 

[El Roranous]

Re: 25-30 Days to Fett

Perhaps THREAT is not the correct word, it's an ultimatum more than a threat, and in a way, verbally puts the CS agent reading against a wall like, do something for me or I'll do this...

So, cancellations are nothing new to Sideshow customer service reps. The Sideshow rep didn't have to be rude at all even if the customer was threatening to cancel. You guys act like it was ok for the rep to take it personally but it's not. Even if you are dealing with a rude customer they always deserve your respect because they are the reason you have a job in the first place. No butcher shop coments or blunt statments of if you do not like it, cancel were needed. The fact is, the relationship between the company and the consumer is like the relationship between a parent and a child. The parent should know better.

 

[carbo-fation]

Re: 25-30 Days to Fett

If you don't think it is then maybe you need to check out dictionary.com

threat--
noun: declaration of an intention or a determination to inflict harm on another

Still don't see the threat!