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Re: 25-30 Days to Fett
I haven't said it was OK for the rep to act that way, I've even said they had a chance to be a bigger person, but some people are acting like where on Earth does that CS agent come off talking like that, and bottom line, they responded in the HUMAN ******* way we all treat one another on this planet, intsead of the courteous, mature, customer service manner that is warranted under every circumstance. I'm trying to make the point that the CS Agent AND the customer both need to be civil to one another, people would be surprised how much further you can get with people by being civil and courteous, people even go above and beyond for you.
El Roranous said:
I haven't said it was OK for the rep to act that way, I've even said they had a chance to be a bigger person, but some people are acting like where on Earth does that CS agent come off talking like that, and bottom line, they responded in the HUMAN ******* way we all treat one another on this planet, intsead of the courteous, mature, customer service manner that is warranted under every circumstance. I'm trying to make the point that the CS Agent AND the customer both need to be civil to one another, people would be surprised how much further you can get with people by being civil and courteous, people even go above and beyond for you.
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Re: 25-30 Days to Fett
Come on man. You're really stretching it with this. It was not a personal threat and I doubt that SS really gives two $hits whether this guy cancels or not. As long as the piece ends up looking great, it will sell regardless. Stop acting like this one cancellation is going to put SS out of business and leave you without an ass to kiss.
jlcmsu said:
Come on man. You're really stretching it with this. It was not a personal threat and I doubt that SS really gives two $hits whether this guy cancels or not. As long as the piece ends up looking great, it will sell regardless. Stop acting like this one cancellation is going to put SS out of business and leave you without an ass to kiss.
Re: 25-30 Days to Fett
I understand, I probably shouldn't have quoted you since I was talking to everyone. If both parties had worded there emails better, everything would have ended much better. Use the golden rule as you have implied and things should work out fine.MaulFan said:
Re: 25-30 Days to Fett
That guy did NOT threaten sideshow. Even if he did, the way sideshow responded was totally unprofessional and not in their character.
Why is it that every time I argue with you, I feel like I am talking to a big brick wall??jlcmsu said:
That guy did NOT threaten sideshow. Even if he did, the way sideshow responded was totally unprofessional and not in their character.
Re: 25-30 Days to Fett
You know all the arguing over this piece reminds me of the Seinfeld episode where Jerry commented about liking a guys astronaut pen and the guy gave it to him and it caused an uproar and no one in the whole episode could get along after that, maybe someone else will know what I'm talking about and have a chuckle, just trying to lighten the mood, these are the only threads anyone is talking in so trying to get them back to civil maybe.
You know all the arguing over this piece reminds me of the Seinfeld episode where Jerry commented about liking a guys astronaut pen and the guy gave it to him and it caused an uproar and no one in the whole episode could get along after that, maybe someone else will know what I'm talking about and have a chuckle, just trying to lighten the mood, these are the only threads anyone is talking in so trying to get them back to civil maybe.
tomandshell
Blue Flame of the West/Mod
Re: 25-30 Days to Fett
You can also just read it as a request for information. Imagine that I e-mailed Sideshow and asked: "Is the head sculpt on the Elvis PF going to get reworked? I need to know whether or not to cancel." It would not be meant as a threat, just an honest and blunt question. Example:
"Is Boba Fett going to be painted green? I need to know so I can decide whether or not to cancel."
"Yes, Boba Fett will be painted green. If that bothers you, then yes, you should cancel immediately."
They are just providing the information requested. Maybe the guy was about to cancel, but honestly thought there would be a price break and wanted confirmation before he cancelled. He thought that if they were going to lower the price that he would change his mind and keep his order. They told him that no, there would in fact not be a price break, and that if he is expecting one, that he should cancel sooner rather than later.
He said please and thank you. It was worded as a question and not a threat. They answered his question. He has probably since cancelled. I'm keeping mine. Fett is going to look awesome.
And I have a pen that writes upside down!! Take that!!!
You can also just read it as a request for information. Imagine that I e-mailed Sideshow and asked: "Is the head sculpt on the Elvis PF going to get reworked? I need to know whether or not to cancel." It would not be meant as a threat, just an honest and blunt question. Example:
"Is Boba Fett going to be painted green? I need to know so I can decide whether or not to cancel."
"Yes, Boba Fett will be painted green. If that bothers you, then yes, you should cancel immediately."
They are just providing the information requested. Maybe the guy was about to cancel, but honestly thought there would be a price break and wanted confirmation before he cancelled. He thought that if they were going to lower the price that he would change his mind and keep his order. They told him that no, there would in fact not be a price break, and that if he is expecting one, that he should cancel sooner rather than later.
He said please and thank you. It was worded as a question and not a threat. They answered his question. He has probably since cancelled. I'm keeping mine. Fett is going to look awesome.
And I have a pen that writes upside down!! Take that!!!
wookilar8
Super Freak
Re: 25-30 Days to Fett
Someone from another forum brought up the lack of metal wire in the tubing. This and the bright green helmet is a bigger concern than the plastic issue.
Prototype
Production
PS - I also noticed the dirt on the proto and cleaner production suit.
Someone from another forum brought up the lack of metal wire in the tubing. This and the bright green helmet is a bigger concern than the plastic issue.
Prototype
Production
PS - I also noticed the dirt on the proto and cleaner production suit.
tomandshell
Blue Flame of the West/Mod
Re: 25-30 Days to Fett
That's funny! I don't think I would have noticed that. You can see how the hollow tubing bends more sharply near the connection point in the second shot.
On the other hand, I think the the wookiee braids look better on the final piece. More like hair and less like yarn.
That's funny! I don't think I would have noticed that. You can see how the hollow tubing bends more sharply near the connection point in the second shot.
On the other hand, I think the the wookiee braids look better on the final piece. More like hair and less like yarn.
Re: 25-30 Days to Fett
The battle damage looks a bit excessive on the guantlet in the production version compared to the proto.
The battle damage looks a bit excessive on the guantlet in the production version compared to the proto.
outlikealight
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Re: 25-30 Days to Fett
Actually if this were MY business I would be concerned about every cancellation. When a company quits being concerned about the customer you as a consumer should be very concerned.
The e-mail sent to Sideshow was in no way threatening. If I ever caught someone under my employ responding to a customer in any manner other than absolute politeness and consideration they would be fired instantly.
The effects of this type of stuff immediately and by itself will be nothing but the cumulative effect of stuff like this can bring a company down over time. You just do not under any circumstances tell your customers " If you don't like it Kiss my Ass" No matter how politely it is worded.
Out
Darth Loki said:
Actually if this were MY business I would be concerned about every cancellation. When a company quits being concerned about the customer you as a consumer should be very concerned.
The e-mail sent to Sideshow was in no way threatening. If I ever caught someone under my employ responding to a customer in any manner other than absolute politeness and consideration they would be fired instantly.
The effects of this type of stuff immediately and by itself will be nothing but the cumulative effect of stuff like this can bring a company down over time. You just do not under any circumstances tell your customers " If you don't like it Kiss my Ass" No matter how politely it is worded.
Out
outlikealight
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Re: 25-30 Days to Fett
Your point is moot. For a business to survive you must alway's treat your customers with the utmost respect. Period. I know you are just defending a product and company you love but if you do not hold them accountable for this type of stuff it could be you they are telling to kiss off next time. The issue of the plastic is minor to you but NOT to others including me. We have every right to express our opinion and be treated courteously.
Out
jlcmsu said:
Your point is moot. For a business to survive you must alway's treat your customers with the utmost respect. Period. I know you are just defending a product and company you love but if you do not hold them accountable for this type of stuff it could be you they are telling to kiss off next time. The issue of the plastic is minor to you but NOT to others including me. We have every right to express our opinion and be treated courteously.
Out
Re: 25-30 Days to Fett
I wouldn't use Gentle Giant as proof, I would look at them as a business with cancer or some other disease that will eventually kill them, CAN be treated, but will probably be ignored and eat away at them until eventually die, so they may be doing ok, but unless they seek help and treatment for their current direction as a business, their illness will kill them.
NOTE: I apologize if anyone has suffered pain through personal experience with anything medical like that, I pray for anyone not to go through something like that, I just used it for a metaphoric purpose.
mfoga said:
I wouldn't use Gentle Giant as proof, I would look at them as a business with cancer or some other disease that will eventually kill them, CAN be treated, but will probably be ignored and eat away at them until eventually die, so they may be doing ok, but unless they seek help and treatment for their current direction as a business, their illness will kill them.
NOTE: I apologize if anyone has suffered pain through personal experience with anything medical like that, I pray for anyone not to go through something like that, I just used it for a metaphoric purpose.
Re: 25-30 Days to Fett
Sorry GG is the perfect example. They had the Blackhole trooper things people came back, then the Shocktrooper/Mara Jade website sale, people came back, then the black and white figures, people came back, paying for the right to have a chance at exclusive, people signed up in mas, now all the exclusives, and people will be back. As long as they have a product poeple think they can flip or that they really want they will continue to but no matter how crappy they treat customers.
MaulFan said:
Sorry GG is the perfect example. They had the Blackhole trooper things people came back, then the Shocktrooper/Mara Jade website sale, people came back, then the black and white figures, people came back, paying for the right to have a chance at exclusive, people signed up in mas, now all the exclusives, and people will be back. As long as they have a product poeple think they can flip or that they really want they will continue to but no matter how crappy they treat customers.
Re: 25-30 Days to Fett
I disagree, I think some of the choices GG is making of late and the quality some of their products is showing in production, they could be headed for dark times.
mfoga said:
I disagree, I think some of the choices GG is making of late and the quality some of their products is showing in production, they could be headed for dark times.
tomandshell
Blue Flame of the West/Mod
Re: 25-30 Days to Fett
Sadly, I also think that GG has hit a turning point--and not in a good direction. After all the stress and frustration of last year, the events of the last two months may well prove to be the proverbial straw that broke the camel's back. People really seem to have had it with them, and I can't say that I blame them. Honestly, if you look at what is happening with the Obi-Wan statue reception, I really do believe that a huge number of their customers will (wisely) refuse to place a preorder for the next GG statue. (Retailers stuck with cancelled and unsold statues will not be big GG fans either.) Their customers and fans have simply lost what little confidence they had to begin with.
Their only hope is to suddenly flood the blog with staff comments and interaction (not likely at all), offer current Guild members an advance preorder of the Clone Commander box set (a possibility) and--most importantly--have the next few statues currently in production turn out absolutely fantastic (who knows at this point). If we get some beautiful and excellent final production pieces on Slave Leia, Han on Tauntaun, Jabba and the Band, etc., then there will be some faith restored. But if they were to put up a new statue for preorder next week, they would be in for a big surprise. Nobody would order. Confidence in their company has been at the bottom of the barrel, but people have put up with it because the product has been great. With bad Qui-Gon paint jobs, Royal Guard statues with crooked heads, an insane fan-alienating 2007 exclusive schedule, and now utterly revolting pictures of Obi-Wan, there is just no longer any reason at all to say anything positive about Gentle Giant.
I mean, people have been frustrated in the past, but now we are talking about mass e-mail campaigns directing complaints to Lucas Licensing and demanding intervention. My local theater allowed the print of the Star Wars Special Edition to melt down during the first showing in 1997. I called the THX line and complained, along with tons of others. Weeks later, the theater was not allowed to show ESB and ROTJ. When the complaints pile up high enough, Lucas will intervene to make sure that the Star Wars name is not tarnished. GG is not immune and would not be the first collectible company to lose the license.
Sadly, I also think that GG has hit a turning point--and not in a good direction. After all the stress and frustration of last year, the events of the last two months may well prove to be the proverbial straw that broke the camel's back. People really seem to have had it with them, and I can't say that I blame them. Honestly, if you look at what is happening with the Obi-Wan statue reception, I really do believe that a huge number of their customers will (wisely) refuse to place a preorder for the next GG statue. (Retailers stuck with cancelled and unsold statues will not be big GG fans either.) Their customers and fans have simply lost what little confidence they had to begin with.
Their only hope is to suddenly flood the blog with staff comments and interaction (not likely at all), offer current Guild members an advance preorder of the Clone Commander box set (a possibility) and--most importantly--have the next few statues currently in production turn out absolutely fantastic (who knows at this point). If we get some beautiful and excellent final production pieces on Slave Leia, Han on Tauntaun, Jabba and the Band, etc., then there will be some faith restored. But if they were to put up a new statue for preorder next week, they would be in for a big surprise. Nobody would order. Confidence in their company has been at the bottom of the barrel, but people have put up with it because the product has been great. With bad Qui-Gon paint jobs, Royal Guard statues with crooked heads, an insane fan-alienating 2007 exclusive schedule, and now utterly revolting pictures of Obi-Wan, there is just no longer any reason at all to say anything positive about Gentle Giant.
I mean, people have been frustrated in the past, but now we are talking about mass e-mail campaigns directing complaints to Lucas Licensing and demanding intervention. My local theater allowed the print of the Star Wars Special Edition to melt down during the first showing in 1997. I called the THX line and complained, along with tons of others. Weeks later, the theater was not allowed to show ESB and ROTJ. When the complaints pile up high enough, Lucas will intervene to make sure that the Star Wars name is not tarnished. GG is not immune and would not be the first collectible company to lose the license.
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