Actually, Thomas did send out an e-mail regarding this a while back. Additionally I have seen several posts from them on this and other boards regarding their issue. I will say this; these things happen to companies every single day and it's usually not the company's fault. 90% of the time it's the 3rd party processing company that gets hacked. I recently had my Amex and Master Card have fraudulent transactions charged to them, but luckily for me, both CC companies caught these before the charges were approved. One card had 3 different airline tickets attempted to be purchased on it, all originating in the UK. Now I live in California. So how someone in the UK got this is beyond me. I spoke about this with American Express and even they admitted that most of the time it's the 3rd party processing company that is infiltrated.
I do not work for CSC, but I just want to post the facts.
I purchase from them (and several other online toys stores) religiously and have never had a problem. They have always been courteous, professional, and accurate.
So, maybe they should be cut some slack.
As for people wanting to cancel pre-orders with them, try giving them a call. I believe they will be more than reasonable with you.