Current discount codes at SSC

[hockeyflow33]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

I deal with this stuff fro both sides every single day - and have for 8 years now, running my own business. I sympathize greatly with consumers and put myself in my customers shoes on a regular basis. But sometimes, and lately far too often, some people just cross the line. I'll say that 100% of the time in the past 8 years it's been customers from the US. Unlike customers from other countries, my experience is that many US folks have an overwhelming sense of entitlement and superiority. I don't think I've ever had anyone else from anywhere in the world talk down to me in an email. I think some customers think this puts them in a position of power, but in reality it just pisses me off. While I need the business, getting on someone's bad side is absolutely never (just bloody never) what you should do if you want things to go even remotely close to your way.

This week it's been a seniors nightmare with two 65+ year old customer just giving me nightmare email after nightmare email when I've been nothing but helpful. It's honestly like reading some bi-polar or split personality fantasy. From one email full of praise to another with threats. People can be real strange and really unkind.

Today I get an email from someone I just communicated with at the start of the week (not one of the seniors I mentioned). They were shipped an order during the holidays from Canada to the US which hasn't arrived yet. They emailed me last weekend sayin that because it hadn't arrived they expected me to overnight ship a replacement. Yeah right. I'm going to spend $150 to overnight a $30 order that they paid $5 for shipping on. Why don't these guys understand that there's just a huge amount of mail delays due to bad weather and holidays? Not to mention the time it takes to pass through customs because of the same? So today marked the 15th day and of course it's "ridiculous" - I agree it's been an unusual amount of time, but I'm not the post office and I can't make the package arrive any faster. Already explained that all orders are 100% guaranteed, and I've never had a customer not receive their goods in 8 years - tens of thousands of deliveries. I just can't guarantee they'll arrive in a specific number of days. I feel like I should just refund their purchase and tell them to pound sand, but that would be a little rude. So I'll wait till Monday to reply because honestly, historically, going out of my way by replying on a weekend only gets me in trouble.

Sorry for the rant, but I've been running an online business for eight years and I've been fed up with self-important entitled jagoffs for a long time now. I needed to vent.

Oh, and in SHARP contrast, every single customer I have ever met here via the board has been an absolute pleasure to deal with, including some repeat business and many people I now consider friends here. Great people here on SSF!

I run my own business too and have found that there are several countries clients can be from that tend to just be awful to work with. I always know when working with them that they will be extremely difficult, completely unrealistic with their expectations or just plain rude.
There seems to be ways to do things in other parts of the world that just don't translate here in the US. That being said I don't think being a dbag doesn't occur here because oh boy does it.

Being able to fire a client/customer though is always awesome haha.


Sent from my iPhone using Tapatalk

 

[Y4NK33 PL4N3T]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

I deal with this stuff fro both sides every single day - and have for 8 years now, running my own business. I sympathize greatly with consumers and put myself in my customers shoes on a regular basis. But sometimes, and lately far too often, some people just cross the line. I'll say that 100% of the time in the past 8 years it's been customers from the US. Unlike customers from other countries, my experience is that many US folks have an overwhelming sense of entitlement and superiority. I don't think I've ever had anyone else from anywhere in the world talk down to me in an email. I think some customers think this puts them in a position of power, but in reality it just pisses me off. While I need the business, getting on someone's bad side is absolutely never (just bloody never) what you should do if you want things to go even remotely close to your way.

This week it's been a seniors nightmare with two 65+ year old customer just giving me nightmare email after nightmare email when I've been nothing but helpful. It's honestly like reading some bi-polar or split personality fantasy. From one email full of praise to another with threats. People can be real strange and really unkind.

Today I get an email from someone I just communicated with at the start of the week (not one of the seniors I mentioned). They were shipped an order during the holidays from Canada to the US which hasn't arrived yet. They emailed me last weekend sayin that because it hadn't arrived they expected me to overnight ship a replacement. Yeah right. I'm going to spend $150 to overnight a $30 order that they paid $5 for shipping on. Why don't these guys understand that there's just a huge amount of mail delays due to bad weather and holidays? Not to mention the time it takes to pass through customs because of the same? So today marked the 15th day and of course it's "ridiculous" - I agree it's been an unusual amount of time, but I'm not the post office and I can't make the package arrive any faster. Already explained that all orders are 100% guaranteed, and I've never had a customer not receive their goods in 8 years - tens of thousands of deliveries. I just can't guarantee they'll arrive in a specific number of days. I feel like I should just refund their purchase and tell them to pound sand, but that would be a little rude. So I'll wait till Monday to reply because honestly, historically, going out of my way by replying on a weekend only gets me in trouble.

Sorry for the rant, but I've been running an online business for eight years and I've been fed up with self-important entitled jagoffs for a long time now. I needed to vent.

Oh, and in SHARP contrast, every single customer I have ever met here via the board has been an absolute pleasure to deal with, including some repeat business and many people I now consider friends here. Great people here on SSF!

That would be rude. Instead, you should tell them to hit the bricks. Not worth the stress.

 

[duo_maxwell_1017]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Hey SSC Alex I just sent a PM about missing some reward points

 

[sucho23]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

As did I a day or two ago. Thank you.

 

[Chronos1919]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Thanks, Alex! Very kind of you to devote some of your own time to helping us out with this issue. Like I said in my PM, even if the error is on my end, I appreciate the excellent customer service. That's why I continue to shop at Sideshow. Well, that and the great products.

 

[CAhobbit]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Hi All!

Thanks to all that sent PMs regarding Reward Points. I compiled everything together tonight and sent it off to our Customer Service manager. He'll verify everything I sent along and make adjustments that need to be adjusted after verification.

-SideshowAlex

 

[Asta]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Hi All!

Thanks to all that sent PMs regarding Reward Points. I compiled everything together tonight and sent it off to our Customer Service manager. He'll verify everything I sent along and make adjustments that need to be adjusted after verification.

-SideshowAlex

 

[franpincho]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Hi All!

Thanks to all that sent PMs regarding Reward Points. I compiled everything together tonight and sent it off to our Customer Service manager. He'll verify everything I sent along and make adjustments that need to be adjusted after verification.

-SideshowAlex

My missing RP were fixed.

Thank you.

 

[Shawpaw]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Were the RP that went missing just from recent orders or did they randomly disappear from one's account?

 

[franpincho]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

They were never applied to begin with. We got less RP than what was offered.

It should be fixed now as long as you contacted them.

 

[CAhobbit]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Also, important note. Although adjustments are being made for situations in which there was confusion on how bonus points were displayed on pages please know that reward point earning still occurs as it's always occurred, which is, you only earn reward points on the $$$ amount you paid out of pocket for your item, so if you apply a discount to an item when checking out (coupon code, reward points, promo code, etc) you do not earn reward points on the portion of the order in which a discount applies. We're of course honoring situations where pages displayed confusing messages during Black Friday and such but since then messages on pages have been updated to be less confusing, so just a note to all here in regards to how reward point earning occurs with order that you apply discounts to.

-SideshowAlex

 

[Chronos1919]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

My reward points were fixed too! Thanks, Alex!

Thank you for clearing up this situation moving forward and for honoring the points that we thought were earned due to confusing promotional wording.

 

[Boba Ben]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

I bought a few things that had those messages on the pages around Black Friday and stuff, but I don't know if I got all the rewards or not and I don't think I'm going to go to the effort to try. I appreciate you guys doing this for the peeps, though.

 

[franpincho]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

In all fairness, nothing was confusing about this:

Not the wording, nor the math. There were no disclaimers at all.

Use this coupon, plus another extra discount and get x amount of rewards, period.

I'm appreciative they corrected their mistake, yes. Because it was not a customer's fault in any way.

Not trying to sound like an ass here, but I seem to think that's how Alex was making it sound.

Having said that, thanks for correcting that for those affected (including myself) .

 

[Boba Ben]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Yeah, I remember them looking like that and assumed I would get the amount back that it said on the page. I bought a Chitauri Footsoldier, The Boss, General Zod, and Mime Joker.

 

[TonTon]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

I think honestly that SS screwed up the math on their end. Normally the rewards total is on what you spend. In these cases the total rewards (double or triple, etc.) weren't factoring in the 30% off. I only bought the cantina environment during spook and I'm sure i didn't get the full rewards advertised but I got more than double rewards based on what I spent so I'm good with that. I could see the annoyance with multiple purchases though.

 

[CAhobbit]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

In all fairness, nothing was confusing about this:

Not the wording, nor the math. There were no disclaimers at all.

Use this coupon, plus another extra discount and get x amount of rewards, period.

I'm appreciative they corrected their mistake, yes. Because it was not a customer's fault in any way.

Not trying to sound like an ass here, but I seem to think that's how Alex was making it sound.

Having said that, thanks for correcting that for those affected (including myself) .

Apologies if my last message on here made it seem like I was blaming customers. That is very far from the truth as no one on here is at fault. I acknowledged that the messaging on pages was confusing for Black Friday and in other instances and as such we of course will honor all those that have had discrepancies in point earning. The reason I brought up my points earlier today in regards to the reward point system is just simply to clarify how points work (as people are not always 'in the the know'…as it were…with the terms and conditions of Reward Points).

-SideshowAlex

 

[Pixelpiper]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

I think the point being made here is that the messaging was not confusing. The messaging may have been incorrect or wrong, but it was not confusing. Confusing implies that there's room for interpretation and that some customers would interpret something Sideshow didn't intend.

A simple admission that the deals were incorrectly labeled is all that's necessary. You guys made a mistake and are making up for it by crediting people's accounts. That's cool.

 

[optical20]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

I am glad Alex and sideshow corrected this. I think I bought 7 figures during spook and Black Friday so they would hate me after doing all this adjustments

 

[OutLander]

Re: Current discount codes at SSC and other random rumblings - YEAR15 for $20 off

Apologies if my last message on here made it seem like I was blaming customers. That is very far from the truth as no one on here is at fault. I acknowledged that the messaging on pages was confusing for Black Friday and in other instances and as such we of course will honor all those that have had discrepancies in point earning. The reason I brought up my points earlier today in regards to the reward point system is just simply to clarify how points work (as people are not always 'in the the know'…as it were…with the terms and conditions of Reward Points).

-SideshowAlex

SideshowAlex, that's how I read your original remarks, that you were just clarifying how the rewards points system works normally outside of spook and Black Friday and not blaming the customers.