Darth Maul – STAR WARS Mythos Statue

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Re: Darth Vader (Mythos) Statue

Looks like SSC is going to make this right.


Dear Collector,

Thank you for your continued interest in the unique products from Sideshow Collectibles. You are receiving this e-mail because you recently received the latest addition to our Mythos collection, the Darth Vader Mythos Statue. Please know that we strive to create statues that bring these iconic characters to life in a manner that makes them truly unique. As you may have already noticed one of his arms is not positioned in the way it was initially shown on our website. Please know that these oversights are just as frustrating to us as they are for you, and we sincerely apologize for any disappointment this situation may cause.

We want you to rest assured that we are working on correcting this matter so that Lord Vader can be displayed showing the full power of the Dark Side. We have recently contacted our factory and they will be making new arms with clenched fists for our collectors. Please know that you have been added to an in-house waitlist which will be fulfilled as soon as the new arms are received. Currently, we are looking at a wait time of 2-3 months; however this is subject to change. In the meantime we do hope that you enjoy your statue by displaying in the various other configurations available.

If you feel that you are not satisfied with our solution and would like to return the item for a full refund please contact me directly and I will be happy to assist you. Otherwise, we do appreciate your patience and understanding and we thank you for giving us the opportunity to correct your situation.

If you have any further questions feel free to reach out to me, and I will do my best to assist you.


Best Regards,
 
Re: Darth Vader (Mythos) Statue

JAWS said:
Looks like SSC is going to make this right.


Dear Collector,

Thank you for your continued interest in the unique products from Sideshow Collectibles. You are receiving this e-mail because you recently received the latest addition to our Mythos collection, the Darth Vader Mythos Statue. Please know that we strive to create statues that bring these iconic characters to life in a manner that makes them truly unique. As you may have already noticed one of his arms is not positioned in the way it was initially shown on our website. Please know that these oversights are just as frustrating to us as they are for you, and we sincerely apologize for any disappointment this situation may cause.

We want you to rest assured that we are working on correcting this matter so that Lord Vader can be displayed showing the full power of the Dark Side. We have recently contacted our factory and they will be making new arms with clenched fists for our collectors. Please know that you have been added to an in-house waitlist which will be fulfilled as soon as the new arms are received. Currently, we are looking at a wait time of 2-3 months; however this is subject to change. In the meantime we do hope that you enjoy your statue by displaying in the various other configurations available.

If you feel that you are not satisfied with our solution and would like to return the item for a full refund please contact me directly and I will be happy to assist you. Otherwise, we do appreciate your patience and understanding and we thank you for giving us the opportunity to correct your situation.

If you have any further questions feel free to reach out to me, and I will do my best to assist you.


Best Regards,
Click to expand...

Good. :hi5:
 
Re: Darth Vader (Mythos) Statue

Well done SS! I commend you! This is what I like to see. Exemplary CS. I give credit when credit is due. :clap
 
Re: Darth Vader (Mythos) Statue

JAWS said:
Looks like SSC is going to make this right.


Dear Collector,

Thank you for your continued interest in the unique products from Sideshow Collectibles. You are receiving this e-mail because you recently received the latest addition to our Mythos collection, the Darth Vader Mythos Statue. Please know that we strive to create statues that bring these iconic characters to life in a manner that makes them truly unique. As you may have already noticed one of his arms is not positioned in the way it was initially shown on our website. Please know that these oversights are just as frustrating to us as they are for you, and we sincerely apologize for any disappointment this situation may cause.

We want you to rest assured that we are working on correcting this matter so that Lord Vader can be displayed showing the full power of the Dark Side. We have recently contacted our factory and they will be making new arms with clenched fists for our collectors. Please know that you have been added to an in-house waitlist which will be fulfilled as soon as the new arms are received. Currently, we are looking at a wait time of 2-3 months; however this is subject to change. In the meantime we do hope that you enjoy your statue by displaying in the various other configurations available.

If you feel that you are not satisfied with our solution and would like to return the item for a full refund please contact me directly and I will be happy to assist you. Otherwise, we do appreciate your patience and understanding and we thank you for giving us the opportunity to correct your situation.

If you have any further questions feel free to reach out to me, and I will do my best to assist you.


Best Regards,
Click to expand...

Great! :clap Then hopefully the European batch will already be fixed by the time they ship!
 
Re: Darth Vader (Mythos) Statue

JAWS said:
Looks like SSC is going to make this right.


Dear Collector,

Thank you for your continued interest in the unique products from Sideshow Collectibles. You are receiving this e-mail because you recently received the latest addition to our Mythos collection, the Darth Vader Mythos Statue. Please know that we strive to create statues that bring these iconic characters to life in a manner that makes them truly unique. As you may have already noticed one of his arms is not positioned in the way it was initially shown on our website. Please know that these oversights are just as frustrating to us as they are for you, and we sincerely apologize for any disappointment this situation may cause.

We want you to rest assured that we are working on correcting this matter so that Lord Vader can be displayed showing the full power of the Dark Side. We have recently contacted our factory and they will be making new arms with clenched fists for our collectors. Please know that you have been added to an in-house waitlist which will be fulfilled as soon as the new arms are received. Currently, we are looking at a wait time of 2-3 months; however this is subject to change. In the meantime we do hope that you enjoy your statue by displaying in the various other configurations available.

If you feel that you are not satisfied with our solution and would like to return the item for a full refund please contact me directly and I will be happy to assist you. Otherwise, we do appreciate your patience and understanding and we thank you for giving us the opportunity to correct your situation.

If you have any further questions feel free to reach out to me, and I will do my best to assist you.


Best Regards,
Click to expand...
What do you got to do to get on this list?
 
Re: Darth Vader (Mythos) Statue

This is great. I hope they send out this e-mail to everyone who's ordered automatically, and not just those that contact CS? If they actually make this right, then that's fantastic support, although it's what it should be since it's their mistake. Nevertheless, it's a step up and what will keep customers with them.
 
Re: Darth Vader (Mythos) Statue

This is what is called professionalism :clap

But what about international who bought through LCS?
 
Re: Darth Vader (Mythos) Statue

Hewitt89 said:
This is great. I hope they send out this e-mail to everyone who's ordered automatically, and not just those that contact CS? If they actually make this right, then that's fantastic support, although it's what it should be since it's their mistake. Nevertheless, it's a step up and what will keep customers with them.
Click to expand...

I am guessing it will jus be those who contacted SS. All others probably don't know or don't care.
 
Re: Darth Vader (Mythos) Statue

The Stig said:
Want to know what insulting is? It turns out the cross-eyed Ewan portrait was the least of my problems. When I finally decided to inspect the rest of the statue, I discovered that the main body was actually completely broken in half at the waist. When SS finally responded to my email, they offered me a $45 credit....

Obviously it's going back for a full refund, but the offer was insulting. The sad part is that they've adopted this tactic since it's clear to them at this point that there are some consumers who will accept such an offer.
Click to expand...

That is insulting man.... what a joke, I guess I should be thankful that the problem I had with the statue still means I can keep it... point is I shouldn't and nobody should have to be thankful for a piece that has issues for the $$$ we pay!!!
 
Re: Darth Vader (Mythos) Statue

After catching up on the thread and seeing they are going to fix the arm issue a little bit of faith has been restored.... Nice on SS :yess:
 

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