DX02 residue in abdominal area, has yours shown signs of it?

[Maglor]

Point taken. My opinion carries no weight. That is fair enough.


I have had nothing but sympathy for all those who have gotten burned (do a search for my posts, and you will see that's true). I can imagine the feelings it would cause, whether you believe that or not.



The only thing that we can control in the world is the way we react to things. So when ____ goes down around us, we always have a choice, regardless of the specific circumstances. We can see the good in a situation and move on, of we can ruminate in our sorrow.

In the end I hope you are all happy with whatever you choose to do with the DX01 and Hot Toys. Don't let any part of this experience have a lasting negative effect on your well being.

I wish you all the best.

I have no desire to burn bridges with friends here so I will respectfully bow out of this thread. I promise not to return. (Well unless mine leaks...)

I know, 'good riddance.'




-Maglor

 

[vodoun]

I can understand the frustraion, especially if you got a "leaker". I still dont get why peeps try to play down the defect as no major deal. This is an almost $200 collectible!

Plus the fact it's not just the leaking. Leaking is one thing but when the oil eats into the paint, the decals (bubbling and/or shriveling), the rubber will dry out. The figure is slowly eating away at itself.

Mine is only 3 months old and it's badly deteriorating. 3 months old for god sake!

 

[thenammagazine]

Point taken. My opinion carries no weight. That is fair enough.


I have had nothing but sympathy for all those who have gotten burned (do a search for my posts, and you will see that's true). I can imagine the feelings it would cause, whether you believe that or not.



The only thing that we can control in the world is the way we react to things. So when ____ goes down around us, we always have a choice, regardless of the specific circumstances. We can see the good in a situation and move on, of we can ruminate in our sorrow.

In the end I hope you are all happy with whatever you choose to do with the DX01 and Hot Toys. Don't let any part of this experience have a lasting negative effect on your well being.

I wish you all the best.

I have no desire to burn bridges with friends here so I will respectfully bow out of this thread. I promise not to return. (Well unless mine leaks...)

I know, 'good riddance.'




-Maglor

Oxymoronic. You don't make a speech about not burning bridges after posting "you should feel glad for us who don't have this issue" then accuse people who are trying to figure out their options of wallowing in self pity. It's entitlement generation valedictorians like this that really annoy the ____ out of me.

 

[Geil]

ohhh let's not let this get the worse of us and stop the witch hunt here.
In the end some of us are more and others are less upset with how HT has been dealing with this and best case scenario we can influence HT to do whats right and worse case we are just a bunch of whiny freaks who are just venting to eventually put this behind us.
I will continue my process of pursuing what I believe HT needs to do to make this right for me. When reaching the end of the line with or without satisfactory result I intend to let them know what I think of their new policy via email and FB. I will certainly try not to loose my cool expressing any of these opinions publicly (here, FB, etc) as any other way will only divert from the message itself.

 

[vodoun]

I will continue my process of pursuing what I believe HT needs to do to make this right for me. When reaching the end of the line with or without satisfactory result I intend to let them know what I think of their new policy via email and FB. I will certainly try not to loose my cool expressing any of these opinions publicly (here, FB, etc) as any other way will only divert from the message itself.

Whats really sad is how it's going with everything of theirs these days.

Jay Rigs WHo or HOW do i get in contact regarding broken pieces???..i have tried to get in contact SEVERAL times through your customer service but i never get a response from you guys...I paid alot of money for the King Leonidis and find it unacceptable to not be getting any sort of responses from you people!!

Eldon Ong I've tried to reach them b4 bout my figure defect ... Somehow nothin happen ... Dun really care as my defect was really a small matter....

Nor Azam Seman yup..same thing happens to everybody including me...their customer service sucks...face the fact...

Mark Phillips They responded to my broken king Leo. First they were gonna deny cause I bought on eBay. Finally they were gonnareplacw body but I needed to send my
Body back from USA to hong kong. Total bs. Shouldn't they just send me a replacement. I'm not spending another 20 in shipping a broken body to hk!!!!!! Help me out hot toys!!!!!

 

[csutkakoma]

I dont mean to add fuel to fire , but with HT its more than just ONE bad figure. For the money that many have put out for this, HT needs to step up (and not just the new batch, but to all those collectors who bought the figs since day one) This is far from the only figure HT has released with problems. Problems with the Rambo, Alien, etc.. figs are well known to all. I can understand the frustraion, especially if you got a "leaker". I still dont get why peeps try to play down the defect as no major deal. This is an almost $200 collectible!

Very well said!!

 

[Wanderer]

Good luck Geil I respect the fact you're continuing your crusade and I hope it comes good man
Oh and Nam...you are one funny ____er! Your Mr Angry routine cracks me up. You have a point though SS does have awesome after service care...let's be honest they have to with some of the shockers that leave their depot...

 

[thenammagazine]

Good luck Geil I respect the fact you're continuing your crusade and I hope it comes good man
Oh and Nam...you are one funny ____er! Your Mr Angry routine cracks me up. You have a point though SS does have awesome after service care...let's be honest they have to with some of the shockers that leave their depot...

Again, I didn't disagree about the QC issues. But their CS is second to none. It's a shame that with HT being the best 1:6 company in the business they don't have the customer service to match. There's no excuse for that and it'll continually blemish their reputation the more they try to brush serious issues like this under the carpet.

 

[karamazov80]

No, you're here with childish intentions to create a flame war because your favorite company is being targeted.

Seriously. He almost sounds like theNam when someone criticizes the Sideshow Joes



I don't think anyone is defending HT's customer service here. I personally am just suggesting that not every company needs to care about customer service. Would it be nice if HT was willing to bend over backwards to deal with QC issues? Sure! But they aren't Sideshow, who frankly need their customer service to justify their prices. Unless QC becomes a serious, systematic problem, people are gonna keep buying Hot Toys. This figure is not gonna change that for many. You can take issue with it if you will, but at the end of the day, I think it's just a cost-benefit calculation on Hot Toys' part, and when I try to step into their shoes, I don't disagree with their strategy.

If you are going to fret so much about quality control with your toys, you can always order through Sideshow. That will pretty much guarantee that you are a happy customer, or you'll get a replacement or a refund.

 

[Wanderer]

Again, I didn't disagree about the QC issues. But their CS is second to none. It's a shame that with HT being the best 1:6 company in the business they don't have the customer service to match. There's no excuse for that and it'll continually blemish their reputation the more they try to brush serious issues like this under the carpet.

True that mate. Brushing this under the carpet the way they did definitely blotted their rep. I hope they've learnt from this though coz it happens again, there'll be a ____ storm

 

[thenammagazine]

Seriously. He almost sounds like theNam when someone criticizes the Sideshow Joes



I don't think anyone is defending HT's customer service here. I personally am just suggesting that not every company needs to care about customer service. Would it be nice if HT was willing to bend over backwards to deal with QC issues? Sure! But they aren't Sideshow, who frankly need their customer service to justify their prices. Unless QC becomes a serious, systematic problem, people are gonna keep buying Hot Toys. This figure is not gonna change that for many. You can take issue with it if you will, but at the end of the day, I think it's just a cost-benefit calculation on Hot Toys' part, and when I try to step into their shoes, I don't disagree with their strategy.

If you are going to fret so much about quality control with your toys, you can always order through Sideshow. That will pretty much guarantee that you are a happy customer, or you'll get a replacement or a refund.

That made me "LOL" for real. Are you ____ing serious?!

Wanderer and I NEVER agree... NEVER , but we agree about that. And for the record, Sideshow isn't my favorite 1:6 company. If you spent any inkling of time in the Indy forums, you'd see just how funny your little zinger isn't. As for the Joes, remember that little release called CCC? Nearly got an infraction over the negative posting for him.

 

[Wanderer]

Agreed

 

[a-dev]

I have this figure, and yeah, his abs leak. But it doesn't bother me so much now. I do worry about long-term deterioration, but I'm not losing any sleep over it. Hot Toys releases the finest articulated figures on the market from great licenses. I'm not going to even pretend that I would boycott them over something like this.

Pretty much my feelings too but I think anyone who wants the situation addressed should have it addressed. I've got a leaker too but I can't find it in myself to care to the extent of going through the returns process or destroying the figure so they can see, potentially getting a figure that ends up with the same problem. I hope it doesn't deteriorate any faster than my other rubber figures. One imagines it could do if its losing its moisture, indeed some claim they're already seeing it. That'll be a shame, I may be hesitant about rubber figures in the future but for now I too won't lose sleep.

That said it is a disappointment - I'd much rather my version 1 TDK Batman have this problem if it had to be one of them. The thought that that innaccurate bulky one may outlast the good one is kind of annoying.

 

[vodoun]

Pretty much my feelings too but I think anyone who wants the situation addressed should have it addressed. I've got a leaker too but I can't find it in myself to care to the extent of going through the returns process or destroying the figure so they can see, potentially getting a figure that ends up with the same problem.

Ah but there is now a 100% fixed free figure. It only happened end of April. Now with plastic abdominal plates and new stiffer rubberized bicep plates. People have had it for weeks and not a sign of any oil. Even in fairly humid environments.

Then there is this:

To who ever got their replacements from Hot Toys how many weeks did it take you to get your replacement. I'm going on 3 weeks with no confirmation of them receiving the box.

I hope it doesn't deteriorate any faster than my other rubber figures. One imagines it could do if its losing its moisture, indeed some claim they're already seeing it. That'll be a shame, I may be hesitant about rubber figures in the future but for now I too won't lose sleep.

Thats the thing. The oil is causing a shriveling effect to the paint on some peoples figures as well as the kevlar areas on the bicep plates. Only owning them 2 - 3 months.

I hate to see how it's going to look in 6 months time.

My v1 still looks mint condition to this day, nearly 2 years old. What's wrong with this picture....................

 

[karamazov80]

That made me "LOL" for real. Are you ____ing serious?!

Wanderer and I NEVER agree... NEVER , but we agree about that.

Until competition pops up, Hot Toys has nothing to worry about. When you have a monopoly on something that people want (as Hot Toys basically does when it comes to top of the line 1/6 scale figures in various lines), you can tell customers to f off all day long and it won't matter. Evidence? Mattel. Customer service-wise, they fail in every conceivable way. But people would kill puppies to get their damn He-Man and DC toys, so people just deal with it. Another example is eBay. They do nearly whatever buyers want at the expense of sellers, but there is no competition, so there is nothing anyone can do about it. People just accept it and move on.

If every other figure had issues like DX Bats, that would be one thing. But they don't. Apparently Hot Toys fixed the leaky oil issue for batch 4 or whatever, and that's probably more than they needed to do.

 

[thenammagazine]

Until competition pops up, Hot Toys has nothing to worry about. When you have a monopoly on something that people want (as Hot Toys basically does when it comes to top of the line 1/6 scale figures in various lines), you can tell customers to f off all day long and it won't matter. Evidence? Mattel. Customer service-wise, they fail in every conceivable way. But people would kill puppies to get their damn He-Man and DC toys, so people just deal with it. Another example is eBay. They do nearly whatever buyers want at the expense of sellers, but there is no competition, so there is nothing anyone can do about it. People just accept it and move on.

If every other figure had issues like DX Bats, that would be one thing. But they don't. Apparently Hot Toys fixed the leaky oil issue for batch 4 or whatever, and that's probably more than they needed to do.

Mattel doesn't charge $200 for a figure. And even on a good day, Hot Toys doesn't sell on the same level as Matty. Matty can say FU because they sell MILLIONS of units. Maybe not for the collector-aimed releases, but they've got a multi-million dollar toy empire backing them. HUGE DIFFERENCE bub. HT keeps it's releases in the thousands and it's doubtful they've ever extended into the tens of thousands. Instead, unlike Matty, they aim at the smaller niche collectibles market. This has already hurt them to some extent as have all their other ignored QC issues. While it hasn't yet had the effect most of us wish it would, I can guarantee this will be the catalyst as far as future issues are concerned. ATM it seems like everything they're doing is rushed as damn near every release has one QC issue or another and they're biting off more than they can chew. Only a fool would think that this continued behavior won't eventually tarnish their reputation.

 

[karamazov80]

Again, there is no real competition for what Hot Toys makes. You can "chicken little" the end of Hot Toys all day long, but they are going to continue to prosper until that simple fact changes.

The QC issues you are freaking out about aren't new. They've had these problems off and on for years with various figures (Alien Warrior, anyone?), and guess what? They're more popular than ever, because their pros far outweigh their cons. Only a fool would suggest otherwise

 

[Geil]

sorry but think it is foolish to give up any attempts just because they are big and we are few. In fact it took only a few very vocal disgrunted customers to go on FB to stir ____ up when it was the peeling paint and crooked ears and getting HT to cave. I am not ready to go that far yet but it sure is an option
May I also remind you of the RDJ sculp for IMBD? same thing. As said before , it seems HT only responds to a more public vocal threat and may be our only choice

 

[vodoun]

As said before , it seems HT only responds to a more public vocal threat and may be our only choice

Sadly there's too many wimps and ass kissers here to even take that stance. It's because of them we all suffer. Too busy praising them for their failures. "it's no big deal"

 

[MaulFan]

I would wager the FB postings had a small impact on the action taken with the peeling probably and more so, the people going into Toys hunters 5-6 times getting new figure after new figure. FB is a nice resource but you can get everything from the legitimate comments to people _____ing to _____, hell, people who didn't even buy the figure could go on their and whine about it and HT wouldn't know, but the people returning figures to their local shop, that speaks more to them, it's solid fact how many figures being complained about there ultimately were truly defective.

With regards to this whole debate, I just want to reiterate this once more.

Everyone, please be respectful to one another. Those who think people complaining about this matter are out of hand, so be it, you're entitled to think that, but please have respect enough to understand that some people have legitimately been burnt by HT in this situation, some people are lucky enough to get replacements and some will be getting the DCD shipped figures which should be shipped with this new design which seems to be, at last, a fix. Some aren't so lucky, they're not getting an option to have their defective figures replaced, even though they should be entitled too, and now they have to watch others score on top of getting shafted. It's a stinging wound and I just ask for the sake of peace, keep that in mind and try to post in here carefully with that in mind, and also remember, this thread is for discussion of being afflicted with the problem or remedies, there is a primary thread for discussion of the figure in general and an upbeat manner here.

https://www.sideshowcollectors.com/forums/showthread.php?t=59587&page=860

Now, on the flip side, to those who've been stung by this matter, please try to remain calm and be very clear on the nature of more upbeat postings in here and don't just jump on people for chipper posts. I've seen this frustration escalate to a point of almost a conspiracy theory that everyone posting positive comments in here is shady or trying to stick it to you guys, and often, that's not the case at all and you overreact. That is not to say some members don't come in here saying things to fire you up, but some are just trying to be nice or informative, so let's not jump to conclusions and attack or accuse people for no good reason.

If things get out of hand, I will close this thread and if the out of hand conversations move into the other DX02 thread, I'll start infracting people. This is a sensitive subject but can be open for CIVIL discussion and if you can keep it that way there's no reason to put an end to all this chat, but if you can't, then you'll have nowhere to go here to talk about it anymore and you'll be punished.