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20:03:13 sunfun_az
Initial Question/Comment: Selling
20:03:18 System
Thank you for contacting eBay Live Help!
20:03:18 System
Please hold for the next available Live Help Agent.
20:03:48 System
Jhollyghar has joined this session!
20:03:48 System
Connected with Jhollyghar
20:03:52 sunfun_az
hello
20:03:58 Jhollyghar
Hello. Thank you for contacting eBay Live Help. My name is Jholly. May I please have your first name?
20:04:04 sunfun_az
Scott
20:04:28 Jhollyghar
Hello, Scott. How may I help you?
20:04:46 sunfun_az
I recently sold this item: 300519565918
20:04:57 sunfun_az
and the person who won has zero feedback
20:05:16 sunfun_az
which concerned me. he took forever to pay, and I filed an unpaid buyer dispute...
20:05:42 sunfun_az
he finally managed to make payment after I told him I would only ship the item to a confirmed paypal address...
20:05:48 Jhollyghar
I understand that you have sold an item and your buyer did not pay. Is this correct?
20:06:01 sunfun_az
he finally paid today
20:06:14 sunfun_az
but his paypal is to an unconfirmed address
20:06:28 sunfun_az
I've been scammed by people with an unconfirmed address in the past
20:06:35 Jhollyghar
I see. While checking on this, do you have any other issue that you need help with?
20:06:39 sunfun_az
I do not want to get scammed again
20:06:46 sunfun_az
just this
20:06:52 sunfun_az
I would like to refund hismoney
20:06:57 Jhollyghar
All right. Is this the item, "Hot Toys Original Predator 1_12" Action Figure_Unopened?"
20:07:11 sunfun_az
yes
20:07:21 Jhollyghar
Have you tried contacting your buyer?
20:07:28 sunfun_az
I would like to refund his money and not be charged the final value fee by eBay
20:07:47 sunfun_az
I emailed him back telling him I wont ship to an unconfirmed address
20:08:10 sunfun_az
I do not trust the buyer and think it may be a scam waiting to happen
20:08:13 Jhollyghar
Did he respond to that email?
20:08:18 sunfun_az
not yet
20:08:39 sunfun_az
can I just cancel the transaction and refund his money and not be charged the eBay fees
20:08:42 sunfun_az
?
20:08:58 Jhollyghar
I suggest that you contact him first through phone for him to confirm the address. I will walk you through on how you can request for the phone number of your trading partner so that you can call him immediately. Would you like me to give you a walk through on how you can do that?
20:09:59 sunfun_az
Through the emails that he has sent me, and the fact that he does not have a confirmed address, it doesn't matter if I talk to him on the phone. I do not trust him and do not want to ship to him at his unconfirmed address
20:10:08 Jhollyghar
Your best option is to contact your buyer and ask if he or she can confirm the PayPal address. You can do that with a quick email or phone call.
20:10:45 sunfun_az
if he confirms his address, am I protected as a seller in case he tries to pull a scam and says he never received it?
20:11:18 Jhollyghar
Okay. If you want to file a Cancellation of transaction, I suggest that you sent your buyer a message informing him that you will need to cancel this transaction and you will issue a refund on his payment.
20:11:52 sunfun_az
where and how do I cancel a transaction? Will eBay still charge me the ~$30 in final value fees?
20:13:03 Jhollyghar
If you will ship this item, I suggest that you avail for the tracking information so that you have evidence that you really shipped the item. You can get a Final Value Fee credit if you cancelled this transaction. However, your buyer has to accept the request for you to receive the credit.
20:14:14 sunfun_az
But since I already filed a "unpaid buyer" claim, and he finally made payment a couple weeks after the auction completed, I don't think I can cancel this anymore. I already tried to file a dispute and it wouldn't let me, said the case was closed.
20:15:43 Jhollyghar
I see. Please contact your buyer to confirm his address. After that, please avail for the tracking information of the item so that you will have evidence that you have shipped the item, in case the buyer filed an Item Not Received case. The case will be in your favor if you have a tracking number and it is shown as delivered.
20:16:32 sunfun_az
okay, I guess I will attempt this. I'm going to save this chat text for my records
20:16:45 sunfun_az
Do I have to ship if he never confirms his address?
20:16:53 Jhollyghar
Yes. Please take note of the advise that I have given you, okay?
20:17:05 sunfun_az
Do I have to ship if he never confirms his address?
20:17:28 Jhollyghar
You can ship the item. Most unconfirmed addresses aren't fraudulent, and shipment to a confirmed address is not a requirement for coverage under PayPal's Seller Protection policy. You can learn more about that policy here:
https://pages.ebay.com/help/pay/paypal-seller-protection.html
20:17:46 sunfun_az
okay, thanks
20:18:23 Jhollyghar
You are very welcome, Scott. It鳠great to see that you have received quite a number of good feedbacks. We certainly hope that you鬬 receive more of these. I appreciate that you are doing business thru the site.
20:18:43 Jhollyghar
I魠happy I was able to help you today. Thank you for contacting eBay Live Help. We sincerely appreciate your business. Have a good night!
20:18:51 sunfun_az
Good night
