Enterbay HD: 1/4 scale Rambo III

[MaulFan]

I see. That's how I pose mine. I guess there are different degrees of looseness (some better than others), but why then should people be stuck with a figure that's very loose? Hrm...

People had issues with the T-800, right shoulder too I believe, and just had to tighten some screws. I don't think it's easy to get at Rambo's screws.

I do think part of it may be trying to communicate to Enterbay just what the problem is. They're probably assuming you're misunderstanding the way the figure naturally works versus an actual problem. Even with video, language barriers might make it hard to convey this particular problem. Rips, breaks, things like that are blatant but it's a bit subtle and hard to show this issue visually. I wish you luck but I'm not sure how it'll go trying to explain it all to them.

 

[LoneWolf]

^^Closely following your discussions on Enterbay's reply to this. I hope they do post a video soon to explain this.

I'm just waiting for mine to arrive, and God, I'm hoping I don't have these problems as well. You are right.. US$400 is no joke. I could've bought two (2) new Hot Toys boxed sets in this price.

 

[LoneWolf]

Bros Blade3327 & nightsurf, did you send photos to Enterbay, or a video file showing what you meant?

They may have a better understanding if a video file was sent to them.

 

[Rotfish]

Just noticed there is no refund policy and the window for exchange is 7 days. They'd better not be stalling me with these responses, then. If need be, I can just sell the figure here for $380 shipped. There'll be someone out there who won't be as bothered by the shoulder as I am.

 

[artofgarduno]

Hey guys its been confirmed theres a new Rambo game in the works!!!! For playstation and xbox and pc

 

[Stanlore]

Just noticed there is no refund policy and the window for exchange is 7 days. They'd better not be stalling me with these responses, then. If need be, I can just sell the figure here for $380 shipped. There'll be someone out there who won't be as bothered by the shoulder as I am.

Hey Blade, don't want to sound like a broken record. But remember what i suggested last time? Post a video of it to them !

Just whip out your phone, and do a mini 2 min. video showing what you mean and send it to them.

Like i said last time, sometimes words and pictures come lost in translation. Especially when your emailing english to a Hong Kong based company. Their english is a second language which is still probably better then most causcasian american's second language like Spanish, but you get the picture. You gotta understand, especially from their MIB line right now, they are getting shated on right now with problems. Also, some people might have absoluetly fine figures, and are sending complaint emails anyways cause they are panicking and overreacting. Your email is in that big pile of CS related emails.

They might have misunderstood you for one of those people. Thats why you should video it, show them you know what you mean, fudge that arm into the socket, and film that hard plastic skeleton droop out. Then say, thats what i mean, I know what i'm talking about, and am not one of those no brain pansies. Its not normal, now fix the damn doll Rambo !!!!

 

[artofgarduno]

Whats going on with the MIB line? They have problems?

 

[nightsurf]

can I upload video directly to this thread or must I upload it in youtube first then post it in here?
Maulfan, If sometimes you do have the time, please make a video of your Rambo's shoulder.
I'm really really curious to see yours.
If mine and blade and many others really defective products, then we will email EB them ASAP. but now after received their email like that, I'm not too sure if I'm over reacting or not

 

[Monger]

Whats going on with the MIB line? They have problems?

..Oh yeah. Big time.

 

[Rotfish]

I sent them the email and attached a video as well (the file was small enough for GMail to handle).

For you guys, I uploaded it to YouTube:

https://www.youtube.com/watch?v=lL3jkH83308&feature=youtu.be

 

[MaulFan]

 

[MaulFan]

 

[a-dev]

Love that last pose. Great shots.

 

[Ren_dog]

I sent them the email and attached a video as well (the file was small enough for GMail to handle).

For you guys, I uploaded it to YouTube:

https://www.youtube.com/watch?v=lL3jkH83308&feature=youtu.be

I hope Enterbay takes care of you ASAP! If they can't see there is a Problem with that right arm, I will fly over there myself and Whip Some A$$!

 

[snoop101]

Great shots! I don't have him yet, but whats the easiest way to remove the shirt?

 

[snoop101]

I got the same damn thing:

Thanks for your email. Actually it is supposed to be like that and it's not a QC issue. We will be uploading a video and explain more about this later. Will send the video to you over as well so that you could understand a bit more how it's supposed to work.

In all honesty though, why the hell doesn't MaulFan's figure have this problem? Why can he successfully tuck the hard plastic into the torso when mine feels loose? The right arm on my figure can barely hold a pose while the left one is perfect. Explain that, EB.

(I'm not angry at MaulFan, just using his pieces as an example)




I'll open a PayPal claim if I have to. It breaks my heart, but I may even try to send it back for a refund. This figure is truly amazing otherwise and it's a landmark as far as Rambo collectibles go, but if this is what I should expect from EB, there certainly are other places I could spend that $400 this summer. If their video is bull____ and the figure they use has perfectly tight joints through and through, I'll be pissed. And I won't be purchasing their 1/4-scale Batman either. $400 is a lot of money, this isn't like some old-era $150 HT figure where you can Krazy Glue the thing without feeling bad.




I've saved a draft of my response to EB's email and am wondering whether or not to send it. I'm not harsh in it, I simply explain to them specifically what the problem is (I know how to close the gap, the loose hard plastic joint just won't let me) and ask why the left shoulder is perfect and why many haven't had this problem at all. Do I send it now? What if their video is uploaded long after the return window expires (if there even is one)? Do I mention that I'm considering returning it? I love the sculpt, I love the accessories, I love the concept in general, but I don't want a broken figure.

If your not completely satisfied with your figure, then I would most definitely send it back for a replacement or a refund. Send the email even if it is a little harsh, remember the customer is always right.

 

[Rotfish]

Sadly, the EB shopping policy states that there are no refunds. Their replacement window is only seven days, but I contacted them about the problem before that was up (barely three days after I received the figure). If they ever acknowledge the problem and deny me an exchange because of stalling me with emails, I'm opening a claim. I just hope it doesn't come to that.

 

[nightsurf]

Blade, I've seen your video.... mine is nothing like yours.
EB must replace it
I've been from MIB thread. they all emailed EB and some of them threatening to open a dispute via paypal.
a member post this on MIB thread. his user name is karnis
From email:
"Hi Wayne,
Thank you for your email and Sorry to hear about your problems with the MIB products. You may wish to return both bodies for repair. If you are reporting the issue within 7 days after you have received the item, you may wish to send us the receipt of the return postal fees and claim back the fees."

 

[snoop101]

Sadly, the EB shopping policy states that there are no refunds. Their replacement window is only seven days, but I contacted them about the problem before that was up (barely three days after I received the figure). If they ever acknowledge the problem and deny me an exchange because of stalling me with emails, I'm opening a claim. I just hope it doesn't come to that.

Its sad but I bet that's exactly what Enterbay is doing. Make sure to tell paypal that if you do file a claim. If my figure arrives "damaged" or isn't perfect I will open up a claim aswell. Im not putting up with EB's games. This figure should be absolutely perfect for $400.

 

[Rotfish]

If I were to open a claim, would I be able to ask for an exchange or would it be strictly return/refund?