You are bringing back a painful memory for me. Years ago, in the early days of Ebay, I ordered a huge lot from someone. It arrived in a big box, absolutely flattened by USPS. Nothing survived. It was insured. The seller sent me the insurance claim slip. I filed the claim, and had to give them the entire box of damaged goods. I heard nothing. I called the claim center 2 months later. They confirmed they had the claim, but it hadn't been processed yet. I called them a month later. Still hadn't been processed. Called them a month later. STILL hadn't been processed. This was before cell phones, mind you, so these long distance phone calls were kinda expensive.
After about 8 months, when I called, they said "we processed the claim 2 months ago. The check was already sent, and it cleared." I said, "well it wasn't sent to me!" They said, "no, it was sent to the shipper." I said, "but the form clearly has the box checked for "send payment to RECEIVER." They said "it doesn't matter what box is checked, we always send it to the shipper." So I said, "then why is there a box giving the option?" They had no answer for that. Needless to say, the seller didn't respond to me. Ebay was of no help whatsoever since it was 8 months later. I got nothing, and the ****ing seller got paid TWICE. What utter bull****, eh? I HATE USPS!!!