I hate Brian's Toys as well. They are f'ing scalpers. The ONE time I ordered from them, it was for a Sideshow Darth Vader Ex. PF that was supposedly new. It was very clearly used, so I wanted to return it. I tried to call them out on it, but they insisted it was new, so wouldn't cover return shipping. So then I said "but it's missing the lightsaber" and they said "it definitely had a saber before we sent it." So then I said "but how would you know that unless it was USED?" Then they admitted it had been on display. I wasn't willing to pay the price I had paid for a used piece. They finally agreed to split the difference with me. I paid return shipping, but they credited me for the shipping I had paid for them to ship it.
Long story short, I will never order from them again. They are the BAD Wisconsin toy store. I will swear by BBTS any time, but Brian's Toys can go **** themselves.