You think I’m being unreasonable? What’s unreasonable is all the fickle consumers screwing over the few retailers we have in the 1/6 hobby. Let me explain my reasoning:
A few years ago I was able to have a lengthy conversation with Steve at Timewalker about how the retail model works. These products, whether accessories or full box sets are ordered by the case. When it comes to Hot Toys, Sideshow as both distributor and retailer, only allots other retailers so many cases, and it’s pretty rare if Sideshow will let the retailers order more. Luckily, in the case of HT, what you see is what you get, so they can generally move all of them.
But that is not always the case, particularly if the movie sucks (like The Last Jedi). From what I’ve heard, distributors (Sideshow among them), don’t give the retailers the option to return unsold product. The opt-out scenario we saw with the VTS Furiosa is a rarity. Any cancellation (aside from QC issues) puts the financial burden on the retailers. People wonder why NRDs are becoming more prevalent— it has nothing to do with what the retailer is or is not doing— it’s the fickle customers who think it’s no big deal to screw them. No retailer can survive with too much money tied up in product they can’t move.
Any business who has a customer(s) who constantly cancel orders on them has the right to refuse to do any further business with them (warning others may not be an obligation, but it’s the right thing to do; we do it on forums like this one all the time: “Beware this buyer or seller” here, on eBay, etc.) But I guess if this conflicts with one’s own self-interests or bad habits, it must be wrong.