A response to my email.
Dear Mark,
Thank you for contacting our Customer Service Department.
I apologize for any inconvenience! Normally, your payment is charged and your order is shipped within 72 hours. However, due to poor weather conditions, our shipment arrived later than expected. This shipment may take another 1-2 business days to reach our warehouse. However, your order will be sent immediately as soon as we receive our shipment. You will receive an email with your tracking information once your order is on its way.
As always, please do not hesitate to let me know if you have any further questions or concerns.
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and the customs email...so which is true?