It's not a smartphone you moron. It's a figure that is easy to assemble and take apart. Half this figure needs to be disassembled to switch jackets/shirts, etc.
Your second point is completely moot, the whole issue that we voiced about your complaints was that you wouldn't even check to see whether it was broken or not, since that's all they were asking.
Again- I am not dissecting the figure. They also said in the process of following their instructions that if there was further damage "other than the dislocated joint" it was on me and not them. So by that logic if I followed their instructions and the knee is broken they can say "hey, we said dislocated, not snapped, so your problem."
Its a cop out. I don't pay $275 to do their job for them.