Both my troopers had paint defects on the helmet. I decided to live with one of them, but exchange the other. Sideshow offered an insulting $20 credit to keep the other. Sort of a disappointing conclusion to an otherwise great figure.
I, too, had a bad defect on my helmet and they also offered a $20 credit but I turned it down for an exchange and am much happier now. They sent me a new helmet which is close to perfect.