It's time for a mass complaint to Medicom!

[azurepred]

never bothered with this stupid company cause of all yur guys reasons

 

[uglyloco]

I was thinking of purchasing some of the Dragonballz figures. Not anymore.

 

[Amanaman]

I bet the DBZ line won't get any farther than the MGS line. Medi only goes for the hot characters.

 

[El Roranous]

I stopped purchasing Medicom figures a while ago because I felt like I was being ripped off. i also feel that other companies are pushing the envelope so to speak and innovating the figure world. Medicom constantly delivers sub-par sculpts, clothing, materials, and accessories. I got fed up and now I just buy the Hot Toys figures I like.

 

[Dusty]

Just saw this thread and feel the need to make some comment in defense of Medicom, as they have always been GREAT working with our returns department regarding replacements and damages. In our experience they have never failed to help out one of our customers who's having a problem. Perhaps it's the language barrier getting in the way with direct communication? Feel free to inquire to us about the Medicom figures that we carry, and we'll do what we can!

We can assure you that Medicom DOES care, and we are very proud to represent their product and help out with there Customer Service and QC issues

 

[creecher]

Now that that's done. Where's the "It's time for a mass complaint to Hot Toys" thread?

 

[OSA]

Now that that's done. Where's the "It's time for a mass complaint to Hot Toys" thread?

What's HT problem?

I've got a Goku figure, but nothing wrong with it and touch wood it will stay intact. I know Medi produces very collectible items, but the prices for the quality they are wacking out is shocking. With their international based customers getting bigger they should really get their acts together.

 

[wookster]

Just saw this thread and feel the need to make some comment in defense of Medicom, as they have always been GREAT working with our returns department regarding replacements and damages. In our experience they have never failed to help out one of our customers who's having a problem. Perhaps it's the language barrier getting in the way with direct communication? Feel free to inquire to us about the Medicom figures that we carry, and we'll do what we can!

We can assure you that Medicom DOES care, and we are very proud to represent their product and help out with there Customer Service and QC issues

Well, I think that’s great if you can pass on how people feel, and it's great for those who order through SS that they will replace or help out.
But not everyone buys through SS, it can work out a lot cheaper and quicker for many people outside the US (and quite a few in the US as well) to order direct from Japan and the Far East, I've been getting my stuff like this for years, and as a reviewer it's important to try and get hold of things a little quicker than everyone else.
I've collected Medicom for a good many years and I love the aesthetic of their products, it's quite unique in 1/6 figures, but as a buyer in the UK it's difficult to communicate with Medicom, I've had correspondence in the past and it was civil but on the whole pretty unhelpful. I managed to get one thing replaced after a lot of tooing and frowing.

But I know of people who have contacted them directly 'in Japanese' and still had either no reply or a stock email.
It just strikes me that with most manufacturers when there is a fault with a product it will be recalled. It's obvious to virtually every collector that there was a major defect with the red plastic Medicom used on their comic Spiderman figures, but I have yet to hear an official admission.
I'm sure as you say Medicom do care, but they need to start showing this, especially to their over seas collectors who do actually love their products but are scarred to spend money on something that has a sadly high chance of breakage with virtually no chance of replacement without very costly international shipping.
Lets face it, we all know that although they are 'toys' they are not 'play things' and need to be handled with respect, but when an item can't even be handled carefully without fear of breakage then the product isn't fit for purpose.

 

[beachfox]

wat a mess, bad production by medicom... sucks...

 

[A-1188]

Very good start. We got them by the balls now.

 

[wookster]

I feel I should point out that I am/was a big fan of Medicom, this thread is not for the haters who have problems with the sculpts Medi do, or anything to do with the scale Medi work at, these simply are not issues for me.

This is simply about putting things right when the problem is one of manufacture or design, and the setting up of some kind of customer care centre to deal with legitimate problems when products are bought through a bona fide third party. When you buy a new item through eBay for example it is usually from a trader who will have bought direct from Medicom, if one has proof of purchase and your item is faulty then the manufacturer should I believe at least be contactable through an avenue where one can expect a reply.

I don't know how hard it would be for a Japanese customer who bought, say, a Doctor who toy from Character Options if they contacted them in the UK, but I would hope they would at least receive a reply within a reasonable time frame.

 

[abake]

Thanks for chiming in Dusty, and hopefully you guys can transmit our worries to Medicom and maybe move them to have a better communication with their fans.

 

[Captain Britain]

Just saw this thread and feel the need to make some comment in defense of Medicom, as they have always been GREAT working with our returns department regarding replacements and damages. In our experience they have never failed to help out one of our customers who's having a problem. Perhaps it's the language barrier getting in the way with direct communication? Feel free to inquire to us about the Medicom figures that we carry, and we'll do what we can!

We can assure you that Medicom DOES care, and we are very proud to represent their product and help out with there Customer Service and QC issues

If you can help out with their QC issues, then you should. They could do with someone telling them when their work is unacceptable. If you really mean what you say, then perhaps you could make it clear to them that many of their products have been greeted with derision in the West, especially when they are falling so far behind Hot Toys in quality and price; and post their reply here?

It would be great if you could use this huge, commited focus group you have here to help Medicom improve their product. We want to work with them - are they too arrogant to acknowledge their customers?

Alternatively, maybe Wookster could write a letter listing the main grievances, and perhaps someone here who speaks Japanese could translate it into that language - then we could all add our names to it?

 

[Amanaman]

Maybe they are too arrogant.

 

[creecher]

I admire that you guys are taking a pro active approach, and agree something should be done. As a group you will show them a strength in numbers, that as an individual may have a lesser impact. Unfortunately I don't think it will change one thing.

I don't mean that in a negative way. I believe that Medicom, like Hot Toys and Sideshow, do listen and act accordingly, as their managers direct. As quality control experts, we have a further vested interest by paying for and owning these objects. Has any of our issues been heard? These companies have spent money and time getting where they are now. Once things are in place, further changes are slow. We all complained about the Buck, and eventually it was changed. It takes time. It may have happened without our complaints.

I don't think Medicom is being any more arrogant than the next business. Not every company is as customer relations focused as Sideshow. Medicom allow input via their having an open input channel called an email addy. Nowhere does it say you will receive a reply. If they did that they would be inundated with all manner of time, money and resource consuming input. It doesn't mean they aren't listening or acting. It probably feeds their corporate ego to know collectors are passionate about their products.

 

[wookster]

I would certainly be up for drafting a letter to put before the good folks on this forum for approval, as long as it's constructive and everyone (within reason, as anything done by committee can turn into a nightmare) is happy with it, I'm sure we could then find someone to translate it into Japanese.
If Dusty and the team at SS are also happy with its content I think it would be a great idea to forward something to get a definitive answer on Medicoms stance on their commitment to the care of their overseas customers.

Just say the word.

 

[D. Martin]

I can't believe so many people have had problems. Of all my Medicom figures, the only one I had that was broken was purchased used and I know it was broken before hand, and simply got a replacement piece from SSC.

Its my opinion, that there are probably too many happy customers out there for Medicom to really see this as a large problem. I hope I'm wrong, but with their strong collectors base, I don't think they'll care much about 20-50 people.


...speaking of Medicom, when will they make more Ryuks????

 

[wookster]

I can't believe so many people have had problems. Of all my Medicom figures, the only one I had that was broken was purchased used and I know it was broken before hand, and simply got a replacement piece from SSC.

Its my opinion, that there are probably too many happy customers out there for Medicom to really see this as a large problem. I hope I'm wrong, but with their strong collectors base, I don't think they'll care much about 20-50 people.


...speaking of Medicom, when will they make more Ryuks????

It's more to do with specific releases like Comic Spidey, Raiden, Old Snake, DBZ Goku, The Vaders and Misa Misa to name a few. But all companies are prone to manufacture problems, whats important is that they acknowledge when a problem exists and works to put it right.

If we do get as far as drafting an open letter is there anyone here who would be willing to translate it?

 

[D. Martin]

My Vader and Misa figures are fine. What problems have there been?

 

[wookster]

Last time I checked my Vaders were fine, but some peoples outfits have started to degrade-

And hopfully your Misa will stay fine, but some have problems with the rubber-

As has Goku-