Jazzinc 1/6 Batman 1989 Batmobile

[Sardo Numspa]

Are there that many purchasers that don't understand the concept of an NRD?
Not sure why there is any expectation of JazzInc to treat NRDs any different from any other company (collectible or otherwise). Sure there is a risk to the buyer, that the product for whatever reason is unsatisfactory. But there is arguably a bigger risk for the company if they spend the money in product development/creation.
Personally, I don't believe that JazzInc should refund any NRDs. No other company (including real car companies) refund the NON REFUNDABLE deposit.

 

[sabin23]

Are there that many purchasers that don't understand the concept of an NRD?
Not sure why there is any expectation of JazzInc to treat NRDs any different from any other company (collectible or otherwise). Sure there is a risk to the buyer, that the product for whatever reason is unsatisfactory. But there is arguably a bigger risk for the company if they spend the money in product development/creation.
Personally, I don't believe that JazzInc should refund any NRDs. No other company (including real car companies) refund the NON REFUNDABLE deposit.

Generally I agree but there can be exceptions to any specific case.

What if a collector is a loyal JazzInc customer (who purchased a dozen prior dios and vehicles) but decides to cancel for some reason (opting for Hot Toys, medical emergency, wait for a 92 Batmobile, etc.)?

I think a courtesy refund/credit would be fair in this case. And it frees up another Batmobile 89 - I think Joost said he had 250+ people on the Waiting List.

Slightly different scenario but I’ve only cancelled once in the 10+ years I’ve been shopping at this mom & pop shop where I buy most of my collectibles and they gladly refunded me on the Hot Toys TDKR BatPod - I ended opting for the Queen Studios 1/6 BatPod with static Anne Hathaway Catwoman statue.