Yeah, he should try to address his complaints to bigger companies like Hot Toys and Sideshow. They'll probably just laugh at him and put him on the ignore list. In the case of Pangea, the helmet was ridiculously oversized almost to the point of being a joke. Asmus's case, the stock body was straight junk where the joints are so loose, you can't even pose the figure. KP's 1st head, although the likeness to Arnie is not all there, is a perfectly usable head that you can use if you want to. So to demand a free head or a discount for a new headsculpt is unreasonable.