My main frustration with Fedex is that they are unresponsive. I may see that they have misdirected the package in the evening, and I will call them and tell them it's in the wrong town and to fix it before it goes out in the morning. However, they just say, "No, it's in the system and scheduled for delivery." I try to tell them that it can't be delivered because it's in the wrong town, but they tell me to wait. The next day, it goes out for delivery in the wrong town and disappears for a while until it turns up later back at a sorting facility. Instead of listening to me when I first discover their mistake and ask them to reroute it, they make me wait 24-48 hours while they discover that I was indeed telling the truth, and the package is in the wrong place. (Not to mention the fact that this has now happened three times, and still no package in sight.) If they would just take action the first time I point out the mistake it might get taken care of. Everybody makes mistakes, but when your mistakes are pointed out and you refuse to do anything to correct them...