Darth Skywalker
Super Freak
- Joined
- May 10, 2015
- Messages
- 629
- Reaction score
- 6
It's always recommended (in the email sent) that people cover the piece in something (such as a heavy duty trash bag) to prevent anything from flying and injuring the person destroying the item.
-SideshowAlex
It was a couple years ago with me. They would ask for photos of the defect, then they'd send replacement parts. Once replacements were received, you had so many days to send photos of destroying the defective parts or else you would be charged for the parts. So I guess the way it's done now is different.
Either way, you can't tell someone to do something dangerous because you don't want to recover your own defective/damaged product. What if the shrapnel flies out of a hole in the old pillowcase? The hammer tears through the trash bag? Just the fact that you're suggesting taking extra safety precautions before destroying the product proves that you acknowledge that you're instructing customers to do something that may cause them harm. It is a violent and dangerous act in itself. It's not like falling off a bike and trying to sue the bike company.
I'm not trying to put down Sideshow. If anything, I'd just suggest getting proof of the damaged product, then sending a replacement. End of story if you don't want the old product back.