I can't?
I've put money up front on almost every HT figure I own. Generally, they set a date about six to ten months from the pre-order date. Many times, this date is blown and you get the "delayed" email (I've gotten three in the last month or so). Every so often it's very delayed. Many times, the painted prototype they showed me to sell me on it does not resemble the final product I receive (usually with no periodic updates to show me the changes). Sometimes there is something about the figure or accessories that seems cheap or short on quality. I'm not alone on this - read any thread.
Bad customer service and public relations are one thing. A new company not delivering an ambitious first product on time is not a big surprise. That company wanting to get orders up front to guage interest and have working capital is also no surprise. Not when the biggest company doing these figures does the same thing.
Yes, they over-promised. Hopefully they'll deliver something close or decent. But it's only been five months since thier over ambitious due date. Say what you want about how they've handled communication, but the constant snark even when it's something positively addressed is tiring. I'm guessing most of you didn't or aren't even ordering it.
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