Moria ORC PF

[mr.thrifty]

Chavez.....did you have this on order and cancelled??

 

[icruise]

I can't really explain why they would say the pics changed, as they haven't yet, but I can see where something like this could get confusing. (see my post about about prototype, pre-production, and production). If the customer service rep asked one of the production guys whether those were pics of the prototype, and he said 'no, they are production' that could very well be the complete (but confusing) truth if the photos were taken of the pre-production sample sent from the factory for the first round of in-house approvals and not the original protoype.

And I'm really happy to see people calling me a liar about the color on the piece out of the box that I saw. Why on earth would I even get involved in this discussion if I was lying? You'd all catch me in that soon enough after you personally receive yours. I can only say what I saw with my own eyes. Thus, it could very well be that the colors vary from piece to piece and the one I saw 'wasn't that red'... because it wasn't nearly as red as those photos in the Ask Sideshow section. And it's the truth that they are each made by hand... perhaps even the fabric is dyed by hand, I have no idea. The one we have here is a bit redder than the original photos, but it is not cherry red. As more people start receiving theirs, more personal testimonies will be posted.

I don't think you are lying, but we do have several people here and on Statue Forum who have received theirs and say that the pictures they took are representative of what the piece looks like in hand. So I think you might want to look at more than one piece to see what they actually look like.

 

[Dusty]

No offense, and if it comes off as that I apologize, but

I believe you that you saw that the red was not as we have seen in pics because that particular piece you saw is probably what warehouse/management wanted you to see. I work in QC and sometimes when there is a problem raised we show customer service the best of the worst so they don’t spread panic amongst themselves and customers so that I as a QC can handle the situation before customers realize there is a problem. I am not accusing Sideshow of doing this just that this is a theory nothing more.

Some of us though do appreciate your responses.

No offense taken, if I worked for a different company, I'd be more willing to believe they do that sort of thing. I personally saw this taken out of the graphical box, from the shipment of the production pieces. No chance it's a 'bait and switch'

 

[Faken]

I think at this point it's safe to say that it's really that red for ppl that have received it so far. We've seen 5 different cameras and 2 video cameras all capture the same red, PLUS those people confirmed it looks that red to the naked eye as it does on camera.

If the production unit you saw was not this bright, that's great, but it doesn't look like these folks are getting the same color tones on theirs for whatever reason.

You can also tell that the sleeves are fine and the correct color just like the prototype. If this was an issue with the camera exaggerating the red, the sleeves would be too bright as well, but they're not. In the video that was posted, the red is as bright as the red garments on the snowman christmas decorations in the background.

 

[Dusty]

I think at this point it's safe to say that it's really that red for ppl that have received it so far. We've seen 5 different cameras and 2 video cameras all capture the same red, PLUS those people confirmed it looks that red to the naked eye as it does on camera.

If the production unit you saw was not this dark, that's great, but it doesn't look like these folks are getting the same color tones on theirs for whatever reason.

You can also tell that the sleeves are fine and the correct color just like the prototype. If this was an issue with the camera exaggerating the red, the sleeves would be too bright as well, but they're not.

Could be totally true. This is an un-numbered sample used for photography. (UN's are shipped with the rest of production and are reserved for replacement pieces so that they can replace your same edition number if yours arrives damaged)

Regardless, there are never any cancellation fees and returns are accepted for 30 days, for any reason. If you truly hate it, there are no hurt feelings

 

[Faken]

Could be totally true. This is an un-numbered sample used for photography. (UN's are shipped with the rest of production and are reserved for replacement pieces so that they can replace your same edition number if yours arrives damaged)

Regardless, there are never any cancellation fees and returns are accepted for 30 days, for any reason. If you truly hate it, there are no hurt feelings

Yeah but I am in Canada, so after getting killed on shipping, customs duty and taxes, you're out $100+ even if you get a refund. That's a pretty big pill to swallow. PLUS the cost of return shipping, another $45 or so.

It's just a shame that such a gorgeous piece could flop over a change that we're all somewhat baffled was potentially allowed to affect the entire production run. It's very frustrating when you've preordered months in advanced and have been looking at pics and video footage over and over again, and then something like this happens.

Why don't they walk in to the warehouse and take a numbered unit that is about to be shipped to a customer? Take it to your desk and open it... never mind this special unnumbered business in the photography room, grab one that's about to be picked and packed from the warehouse and open it on the spot. Do you have this kind of authority available to you? Can you yourself go to the warehouse and open a piece that would normally be shipping to a client. Heck, take my preordered unit and open that one if you want... I can PM you my order number and all, grab that one and lets see how it looks

Edit - Just out of curiosity, why would they use the unnumbered piece used for photography as the piece used to confirm the issue? I don't get why they would do that... Wouldn't it be more conclusive if you guys went and looked at something that is actually going to a customer, rather than some kind of unnumbered AP? And does this mean that the new photos will be of this unnumbered piece rather than a regular production unit randomely taken from the outbound orders?

I think you folks at Sideshow could put a lot of this to rest for everyone if you would take an actual numbered unit that would go to a client and use THAT to judge the color and to take the photos... not a special piece that's been set aside for a photo session. I know you guys are allowed to unpack and repack stuff over there You did it when you were going through all those Chrome Endo busts looking for ones that were not all scratched up!

 

[mr.thrifty]

Regardless, there are never any cancellation fees and returns are accepted for 30 days, for any reason. If you truly hate it, there are no hurt feelings

but....we have to pay shipping both ways..unless it's damaged. in this case I would be out at least $70 if I went through with the purchase and found out that it REALLY is that red but was in good condition...that's the delimea I'm in right now. ...but, like I've said ...I'm glad I have at least two weeks to see more pics..

 

[bearmodel]

SideshowDusty,

I think that maybe would be a good idea to open a couple of statues that are ready to ship to a client so you can see the final product. I really like your customer service and everybody has always been great with any issues I had in the past, but you really need to know exactly what we are going to get and then post those photos before any shipment. I think that has to be part of QC here in the US.

Thanks for the responses and I'm looking forward to seeing this in person.

 

[Patton]

come on sideshow i have been collecting statues from you for years if you are going to start lying to us then i'm going to cancel all me pre orders and think long and hard before i buy direct again. I know things happen from post approval to approval but this is a joke....

 

[Mesa]

Could be totally true. This is an un-numbered sample used for photography. (UN's are shipped with the rest of production and are reserved for replacement pieces so that they can replace your same edition number if yours arrives damaged)

Regardless, there are never any cancellation fees and returns are accepted for 30 days, for any reason. If you truly hate it, there are no hurt feelings

Can I buy the one that you saw Dusty?

I appreciate that you came to the thread and acknowledged the issue, although it appears (from what we've seen) there's no winning solution in this case, unless SS wants to pull another SIM recall...

Me... I'd leave it to the powers that be, no satisfying this crew at this point.

 

[Mesa]

It's just a shame that such a gorgeous piece could flop over a change that we're all somewhat baffled was potentially allowed to affect the entire production run. It's very frustrating when you've preordered months in advanced and have been looking at pics and video footage over and over again, and then something like this happens.

Why don't they walk in to the warehouse and take a numbered unit that is about to be shipped to a customer? Take it to your desk and open it... never mind this special unnumbered business in the photography room, grab one that's about to be picked and packed from the warehouse and open it on the spot. Do you have this kind of authority available to you? Can you yourself go to the warehouse and open a piece that would normally be shipping to a client. Heck, take my preordered unit and open that one if you want... I can PM you my order number and all, grab that one and lets see how it looks

True, I don't think anyone is suggesting that this was intentional by SS part. But it really seems like QA is a little lacking. If this were a first time occurrence, it would be an easy pass. But there have been a little too many occurrences since I've been a fan. Let's see: Green Dead Subject 805, Stealth IM, Aragorn change of likeness and hair breakage, this Red Moria Orc, and I know there are several others that I'm forgetting.

Of course sideshow is dissapointed. But it probably didn't have to be this way. I could look up an old post of mine that I posted during the SIM or green 805 and say that if I noticed this becoming a trend with the Chinese factories, I'd pay some US representative a little extra to perform source inspection and approve the materials and decision changes during the production phase. Is that being done? How many more times does this sort of thing have to occur before its implemented?

and going way back to the SIM...

I would think at both places would be prudent. Outgoing source inspection, and incoming inspection, at least sampled. But I don't know what SS policy is.

 

[Dusty]

never mind this special unnumbered business in the photography room, grab one that's about to be picked and packed from the warehouse and open it on the spot.

Edit - Just out of curiosity, why would they use the unnumbered piece used for photography as the piece used to confirm the issue? I don't get why they would do that... Wouldn't it be more conclusive if you guys went and looked at something that is actually going to a customer, rather than some kind of unnumbered AP? And does this mean that the new photos will be of this unnumbered piece rather than a regular production unit randomely taken from the outbound orders?

I think you folks at Sideshow could put a lot of this to rest for everyone if you would take an actual numbered unit that would go to a client and use THAT to judge the color and to take the photos... not a special piece that's been set aside for a photo session. I know you guys are allowed to unpack and repack stuff over there You did it when you were going through all those Chrome Endo busts looking for ones that were not all scratched up!

Un-numbereds DO go to customers. Only APs (Artist Proofs) do not. The small number of un-numbereds are used, as I stated, for replacement pieces for those that arrive damaged. That way, if there are still any un-numbereds (UNs) available, they will be able to give you the same edition number (fill in with your original edition number after you either send back your damaged one or destroy it and provide proof - you may have seen the many entertaining videos and photos of damaged destruction posted on the Freaks board!).

As for not wanting to risk the shipping costs, all I can say to that is find someone who you know and/or trust (other than me, as it is true, I DO work for the company so I *could* be brainwashed with Sideshow Kool-Aid) who has received the piece and get their completely honest opinion on it from them personally, not from people who may not have even ordered it. In the end, whatever decision you make is the right one for you, I cannot sway you either way. It was not my intention to start any type of flame war about this piece (or contribute to it, as the case may be), it was simply state to what I've seen after noticing the comments.

So, with that in mind, I'm bowing out of this discussion while my skin is still intact

 

[Havok]

Well I appreciate you coming on and responding to us here as well Dusty. My personal opinion though, I think what SS shows as the first images on their website when we order should be what we get when then item ships. If SS isn't willing to put the effort into making every statue to make it look like the original photos, then they shouldn't show everyone such a detailed statue. It just comes off to me as though SS doesn't want to put the same TLC into the production pieces...maybe the Edition Sizes should be lowered then? I think it's a form of deception, even if it isn't intentional, which I'm sure it isn't.

If something does have to change for some reason everyone who ordered should be informed of the change ahead of time....I think that would ease alot of people's minds right there. And if it's a last minute change that SS didn't know about, they should halt shipment of any statues until the customers are informed of the change. Like I said though just my personal opinion, and again I appreciate you coming on here to give us the information Dusty.

 

[Kratos]

Boy I'd say things are getting bad over there at Sideshow, I just got the Black Queen in, yeah I know early, but this is nothing like I was expecting!

Pre-Production VS What Was Shipped

Gahhhh

 

[Shai]

Abomination PF FTW !!!!

 

[Blu Falcon]

Regardless, there are never any cancellation fees and returns are accepted for 30 days, for any reason. If you truly hate it, there are no hurt feelings

That's not entirely true. Those of us on Flexpay are screwed because we will have to pay a cancellation fee, or pay to ship it back for return. And that is my main concern. Eat the cancellation fee, or eat the shipping cost? What a poopieheaded up situation to be in, eh? For now I'm choosing to give Sideshow the benefit of the doubt and keep the order until I have it in hand.

 

[Jen]

My thoughts on the Moria Orc 1/4 scale Statue. (reg edition 165/750)

The box. It is very big. Bigger than the Aragorn or Gandalf box. However, it is done in the same style. Unpacking was easy. SS logo facing up, peel off tape, pull up top foam, the rest is...you'll figure it out.

Putting the orc on the base. I was a bit nerveous, just angle him carefully as if he was already on the base and he goes right on. The pin is in his right foot not the base.

Fantastic sculpt and paint job on the Orc. A problem area is where the head is attached to the body. The head does not blend with the body and depending on the viewing angle it is very easy to see. The Base is detailed but the rubble is not aged as good as it could have been. Not a big deal.

The sword hand is held in place by a magnet (just like Aragorns hands). The sheild arm is held in place by a metal rod/pin. If you have to move him, I would take those two pieces off so they do not fall out and brake.

Clothes...they are not as bright red as some pictures show here in the forums. It is a maroon color. Trying to take a photo of the true color is very hard to do. The camera shows all clothing too bright. I tried to take a photo of him and adjust it to show what the fabric really looks like in person. (see previous post)

The big problem with the clothes is that they are not weathered anywhere close to what SS prototype photos show. Easy to weather some say, I say no. It is pleather and it does not take to acrylic paint very easily. The cloth could be easlily weathered by his sleeve so it would blend better with the molded clothes on his arm. Will I do this...no. This is because the shadow created by his arm makes the seam not as visable.

Not a home run as we were all hoping but he is still AWESOME and I am very happy that he will be staying in my collection.

Those who canceled, you missed out on a wonderful piece.
Those on the fence, all I can say is, keep your order or get on the waitlist.

I am now on the waitlist for the exclusive version.

Dusty also said it was a darker red...and so have a couple others....so there is hope that it's not as red as it appears in the photos you have been seeing. I remember when the final production pics of Aragorn came out and I was a bit worried because it didn't look like the prototype....but when I got him in hand I was more than pleased. I just think it's a bit unfair to start calling people liars before you even have the piece in hand to judge for yourself. Yeah, if you don't like it and want to return it, it sucks because you will have to pay for shipping - but if you are that worried - cancel your order if you still can....or refuse the package when it arrives and return it UNOPENED (I think you can still do that). Anyway that's my two cents.

 

[The Ringer]

My guess is that the new pics go up today.

 

[Red]

Is this red.....sorry thread still going.

 

[Viper]

Perhaps the material is similar to the leather used on the Green Goblin, whenever people took pictures of it, it always came out blue, when infact it was purple.