Moria ORC PF

[icruise]

I'll have to admit, it sounds kinda fishy. In any case, there's no way that it will be difficult to get this piece even if you do decide to change your mind.

 

[Darth Waller]

I feel like I'm getting nowhere with customer service.

Me: I have seen photos marked as "prototype" before, but unfortunately, these were not marked as such. I still feel the finished product is not what was advertised at the time of preordering.

SS: Please know the photos currently featured on our website are of post-production pieces and are no longer of the prototype. As all items are completely hand finished from the paint application to the dyeing of clothing material, each piece will vary slightly.



The funny thing is, the photos never changed.

 

[Mesa]

The only way to be certain of SS statement of the currently posted pics as being really bad is to see more pics. Where are they?

Maybe someone should start a "Moria Orc - Pics Only" thread, just to summarize what we've seen so far.

 

[Isildur's bane]

I feel like I'm getting nowhere with customer service.

Me: I have seen photos marked as "prototype" before, but unfortunately, these were not marked as such. I still feel the finished product is not what was advertised at the time of preordering.

SS: Please know the photos currently featured on our website are of post-production pieces and are no longer of the prototype. As all items are completely hand finished from the paint application to the dyeing of clothing material, each piece will vary slightly.



The funny thing is, the photos never changed.

Okay Sideshow

Gallery pics date: 06/24/08

 

[Dusty]

Sorry to say that's a load of crap. I just checked. All pictures of the Moria Orc PF are not marked as being a prototype.

To help clear this up on a couple of levels... first photos are normally marked prototype when they are 'prototype pending approval' - meaning something may change fairly drastically once it goes through the licensor approvals and we want that to be clear. (as for QTVR, I'm not sure what makes them put the proto warning on something and what not to... perhaps they put Prototype on it to be completely safe if they don't know for sure when they're shooting it)

Plus, 'in real life' it's not that red (at least the straight-out-of-the-box sample that I saw here in the office isn't), and everything else is spot on.

Second, there are also multiple levels of production samples, including a "pre-production" sample that is a one-shot that comes straight from the factory for our approval... many times THAT is what is used for photography, especially if it's something that ships within 6 months of it's original debut, such as this piece has. (I think you all remember the wait time between announcing the PROTOTYPE for the Sauron statue, and the final shipment... that's usually the case when we go up with the original prototype - a much longer wait for shipping of the final product.) I'm not 100% certain, but I'm willing to bet the original shots were of the pre-production sample.

Now, that being said, there is a difference between a pre-production sample that we use in-house to send approvals and notes to the factory (and sometimes they go through many pre-production samples until they get it right) and a FINAL production sample... being that there's only ONE of one, and THOUSANDS of the other. As our production guys have pointed out on numerous occasions, it's easy to make ONE perfect.... especially if you want to get that one approved so you can move on to the production run.

Like I said, it's not nearly as red in person. I have no idea what in a camera would be making it such a striking color as some of these shots have shown. It's an amazing piece of work. But I know it's hard to trust what you see on a computer screen instead of having it right there in front of you, so we don't take any offense whatsoever to those who choose to cancel because of that

 

[Kratos]

So this Red color on the Moria Orc........

 

[kierbaudy]

If it's not that red, then please put your money where your mouth is. Refund shipping cost if we get one that is THAT RED. The 360 doesn't look that bad, but I kinda believe in the folks on this board that most of them, just because the costumes can vary, are pretty bright red.

 

[The Chaver]

Like I said, it's not nearly as red in person. I have no idea what in a camera would be making it such a striking color as some of these shots have shown. It's an amazing piece of work. But I know it's hard to trust what you see on a computer screen instead of having it right there in front of you, so we don't take any offense whatsoever to those who choose to cancel because of that

Oh it's that red alright!

https://www.youtube.com/watch?v=Jiceh6XzJ7g

 

[MinMay]

Thanks SideshowDusty for the response. I'll love to pick this awesome sculpt by Pablo once I see more pictures of him.

 

[The Chaver]

I hope they're not lowering their standard by lying to their customers?

They've been doing that for years now.

 

[Fubeca]

"Often (Sideshow's) pre-production samples as pictured on our website will differ from our post-production pieces...Therefore, by purchasing this item with only a photo of the prototype available, you have agreed to risk the possible differences to inspect the piece yourself."

Boy I'd say things are getting bad over there at Sideshow, I just got the Black Queen in, yeah I know early, but this is nothing like I was expecting!

Pre-Production VS What Was Shipped

 

[Dusty]

I feel like I'm getting nowhere with customer service.

Me: I have seen photos marked as "prototype" before, but unfortunately, these were not marked as such. I still feel the finished product is not what was advertised at the time of preordering.

SS: Please know the photos currently featured on our website are of post-production pieces and are no longer of the prototype. As all items are completely hand finished from the paint application to the dyeing of clothing material, each piece will vary slightly.



The funny thing is, the photos never changed.

I can't really explain why they would say the pics changed, as they haven't yet, but I can see where something like this could get confusing. (see my post about about prototype, pre-production, and production). If the customer service rep asked one of the production guys whether those were pics of the prototype, and he said 'no, they are production' that could very well be the complete (but confusing) truth if the photos were taken of the pre-production sample sent from the factory for the first round of in-house approvals and not the original protoype.

And I'm really happy to see people calling me a liar about the color on the piece out of the box that I saw. Why on earth would I even get involved in this discussion if I was lying? You'd all catch me in that soon enough after you personally receive yours. I can only say what I saw with my own eyes. Thus, it could very well be that the colors vary from piece to piece and the one I saw 'wasn't that red'... because it wasn't nearly as red as those photos in the Ask Sideshow section. And it's the truth that they are each made by hand... perhaps even the fabric is dyed by hand, I have no idea. The one we have here is a bit redder than the original photos, but it is not cherry red. As more people start receiving theirs, more personal testimonies will be posted.

 

[mr.thrifty]

Dusty...will you post a pic of the one you opened at the office?? so we can see what you saw..

 

[Jen]

Dusty, I hope you don't let some of these posts get to you....as we all know some people can be total ********, but believe me when I say that the majority of us appreciate you and Sideshow taking the time to answer our questions.

 

[Fubeca]

To help clear this up on a couple of levels... first photos are normally marked prototype when they are 'prototype pending approval' - meaning something may change fairly drastically once it goes through the licensor approvals and we want that to be clear. (as for QTVR, I'm not sure what makes them put the proto warning on something and what not to... perhaps they put Prototype on it to be completely safe if they don't know for sure when they're shooting it)

Plus, 'in real life' I promise it's not that red (at least the straight-out-of-the-box sample that I saw here in the office isn't), and everything else is spot on.

Second, there are also multiple levels of production samples, including a "pre-production" sample that is a one-shot that comes straight from the factory for our approval... many times THAT is what is used for photography, especially if it's something that ships within 6 months of it's original debut, such as this piece has. (I think you all remember the wait time between announcing the PROTOTYPE for the Sauron statue, and the final shipment... that's usually the case when we go up with the original prototype - a much longer wait for shipping of the final product.) I'm not 100% certain, but I'm willing to bet the original shots were of the pre-production sample.

Now, that being said, there is a rather large difference between a pre-production sample that we use in-house to send approvals and notes to the factory (and sometimes they go through many pre-production samples until they get it right) and a FINAL production sample... being that there's only ONE of one, and THOUSANDS of the other. As our production guys have pointed out on numerous occasions, it's easy to make ONE perfect.... especially if you want to get that one approved so you can move on to the production run.

Like I said, it's not nearly as red in person. I have no idea what in a camera would be making it such a striking color as some of these shots have shown. It's an amazing piece of work. But I know it's hard to trust what you see on a computer screen instead of having it right there in front of you, so we don't take any offense whatsoever to those who choose to cancel because of that

I accept this! And don't think there are Liars behind these statements. It's business and fact so we should all move on! Now because of the above stated policy then there shouldn't be an issues with Mass cancellations when we are not satisfied with the difference in the ONE PERFECTLY SAFE version and the final released version. Maybe it is time to revamp Pre-orders and either not post a picture of the item (If it hasn't been approved yet) or wait for the final Approved verion to be done then post pics of what is actually in production. There is still a delay of weeks or longer from when they produce these in China and when they arrive the SSC warehouse. Not a hater here just a huge fan trying to make it better for everyone. I don't want to see SSC hurt cuz they they get cold feet or go out of business then we are all stuck with really bad dolls!

 

[Dusty]

Dusty...will you post a pic of the one you opened at the office?? so we can see what you saw..

That's where I saw it, in the photography studio. I believe they are scheduled to go up soon to replace the photos currently on the site

 

[mr.thrifty]

That's where I saw it, in the photography studio. I believe they are scheduled to go up soon to replace the photos currently on the site

I look forward to it......

 

[Isildur's bane]

No offense, and if it comes off as that I apologize, but

I believe you that you saw that the red was not as we have seen in pics because that particular piece you saw is probably what warehouse/management wanted you to see. I work in QC and sometimes when there is a problem raised we show customer service the best of the worst so they don’t spread panic amongst themselves and customers so that I as a QC can handle the situation before customers realize there is a problem. I am not accusing Sideshow of doing this just that this is a theory nothing more.

Some of us though do appreciate your responses.

 

[quadcent]

Boy I'd say things are getting bad over there at Sideshow, I just got the Black Queen in, yeah I know early, but this is nothing like I was expecting!

Pre-Production VS What Was Shipped

LMAO that's a good one, sure didn't see that one coming

 

[The Chaver]

What's really retarded about the extreme red that was used is that you can tell there was a major ^^^^ up cause the color of the material on the legs and arms where left the same as the prototype color (dark brown) and the under gaurment was mysteriuosly changed to red.

I mean if this was intentional, then who the hell would've made the decision to throw a red under gaurment in there?? And, if this was a mistake, and SS didn't mean for the red clash intentionally,why didn't they catch this early on and fix it?

But in all honesty Sideshow,you should'nt be having these kinds of QC issues.You guys are really starting to get sloppy.